164 Texas Jaguar Service Centers

Made an appt.10 days prior,went in on time and got signed... - mrbuck1964

Made an appt.10 days prior,went in on time and got signed in. About 30 min.later the owner of the dealeship came and told me they wouldn't be getting to my truck today,I asked why since I had an appt.and he told me he wasnt putting me in front of his customers since I hadn't bought the truck from him,I asked for the nearest GMC dealers phone number in Corsicana,he then rudely told me "it's in the phone book,go look it up" and walked off.This man is the rudest a**hole I have ever met to be the owner of a dealership. I then called a friend and got the number to the other dealer on my own. The service consultant at Carl Whites in Corsicana told me to come on up and they would take care of me. I drove straight up there and they took me in and diagnosed my problem,ordered the parts and made a next day appt.to install the parts.I am fixing to be on my way up there shortly.Hmmm,this dealer cares enough to work someone in for warranty work two days in a row and is a LOT busier than CenTex was. As an added note,an ex service tech from Centex told me the owner used to tell his employees he doesn't want service/warranty work,all he is interested in is selling new vehicles. SO,beware if you are thinking of buying a vehicle or getting a vehicle in his service dept for warranty work,if you dont believe me just call and ask for Mr Goswick and try to get in to get service if you didnt buy it there and see how rude he is to you......

Their service dept is the worst but unfortunatly I have... - NealS

Their service dept is the worst but unfortunatly I have to deal with them for another 4 years till my car is in warranty . Will not buy another Jag just because of this service dept and dealer. Had 2004 and now 2008 but not again. The next clsest dealer is in San Antonio but 1.5 hour drive bit too much.

The cost for repairs was actually LESS than an... - whittingtontexas

The cost for repairs was actually LESS than an independent guy. just because they are a mazda dealer and had the parts already in the back.

They were selling a "Certified" low mileage suburban. - MONO

They were selling a "Certified" low mileage suburban. I brought a body shop person with me to inspect the truck. As it turned out it had been hit on the rear drivers side door area. Carfax showed minor damage to the rear of the truck. The salesman was literally speechless when we confronted him with the inspection results.

After reading so many reviews about Hacknet Credit - cousinsdave74

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Made promises they didn't keep. Took 5.5 months to... - riddler

Made promises they didn't keep. Took 5.5 months to complete. Said I owed them $9,000 on day it was finally ready. First I ever heard of extra charges. STAY AWAY! SCAMMERS!!

Very satisfied with dealership/service department; all... - durbina1

Very satisfied with dealership/service department; all personnel were very professional in addressing issues and maintenance

Jonathan makes you feel completely comfortable and... - DLT

Jonathan makes you feel completely comfortable and conveyed that everything would be done fast and exactly as I wanted. And it was. He truly made me feel like I was is only concern. Real professional!

terrible service department - disappointed jaguar customer

would absolutely not use Jaguar of El Paso for any service issues.....terrible experience and continue to have the problem...very poor work and quality assurance

Watch out and be careful when you take your vehicle! - N. Oaxaca

Watch out and be careful when you take your vehicle to this dealership! In May 2019 I took my Landrover Evoque to Garcia Landrover of El Paso for a simple oil change and tire rotation. A service that was supposed to be routine became a nightmare. My vehicle's lug nuts WERE NOT tightened after the tire rotation and my wheel flew off in the middle of Mesa. After picking my vehicle up at the dealership, I began my drive back home to the west side of El Paso. Almost immediately I heard a horrible, loud noise coming from the front of the car. I immediately exited the freeway and called my service advisor. I explained to him what was happening, and he stated that everything was fine and assured me that the technician had test driven the vehicle before I picked it up. Against my better judgement and trusting his, I continued to drive my vehicle, but the noise continued to get worse. I again stopped the car and called the service advisor at which time he repeatedly told me that everything was fine. I was driving slowly up Mesa, the noise continued to get worse, all of the sudden I heard a loud crashing sound - my tire had completely fallen off of the car. I happened to be in front of a fire station and the firemen ran out to help me. They had to pry the door open in order for me to exit the vehicle. There was extensive damage to my car. I contacted Landrover immediately assuming that they would send someone out to help me, but they did not seem to be bothered by what had happened. They stated that they would call a tow truck, but after waiting in the hot sun for an hour and a half a police officer called one and they arrived immediately. Nobody offered to come and pick me up and stated that the service department was closing at 1:00pm on Saturday so if I wanted a loaner I would need to pick the keys up from the General Manager. When I arrived at the dealership, he was not only not sympathetic, but completely indifferent. Not only is their work obviously shotty, but they do not care about their customer's wellbeing. I can't imagine what would have happened if this occurred on the freeway of if I had my young child with me. I would recommend taking your Landrover anywhere else to be serviced, but here.