3 weeks ago (oct 11th, 2024) I had appt to fix sunroof bc - mrsittgirl2
3 weeks ago (oct 11th, 2024) I had appt to fix sunroof bc I was having leaking issues. Without them looking at my car, I had to pay $250 for a new sunroof. The repair, in total, was gonna be $650 and change. When I arrived. Not one person looked at my car to make sure this was the problem. Just taking a girls word, who know nothing about cars. I had it done. Thinking it wld solve the issue of water leakage bc figuring a new sunroof/sealer wld do the trick. 3 wks later it rained. Guess what? Yep, still leaking. Made another appt and they wanna charge me $180 to do a diagnostic. I asked what does a diagnostic have to do with sealing a water issue? Apparently thts their word for "finding where it's leaking from". Thts not what it means in my dictionary. But, whatever. I came in to have them fix a leak, so this told me they didn't bother LOOKING for the leak, just replacement that costed me almost $700. Anyhoo. As I said, 3wks, still leaking. Took it to my local mechanic and they fixed it in less than 10min, without charge. You know what the issue was? A clogged drain!! They cleaned it out, air hosed it. That's it. And yes I am angry that a dealership charged me almost $700 for something that was 1. Simple to fix and 2. Wasn't necessary. They lost a customer for sure.
Let's do better.
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