3,944 Texas Hyundai/1000 Service Centers

I worked with Jason Biles and Delicia Mitchell. - josephpekar

I worked with Jason Biles and Delicia Mitchell. If you expect a call back don’t. Horrible customer service. Failed to complete repairs under factory warranty. I had to bring it back a week later when parts arrived only for them to only do 2 out of 3. I have been calling for over a week with promise of return calls with nothing. Since surveys are such an important part of business I hope this gets someone’s attention and they call me back today and maybe they can get this review removed. Sad this is what I have to do to get my vehicle repaired…

avoid unless you have unlimited time , everyone moves at - eakinjr1

avoid unless you have unlimited time , everyone moves at a snails pace ,techs seem unconcerned

Service Department Is Unable Or Unwilling To Provide - 1959jljones

Service Department Is Unable Or Unwilling To Provide Proper Repair For Sunroof Leaking Water Into The Cabin. Even After Replacing The Complete Drive And Track System. Claiming No Responsibility Even After 6000.00 Repairs And Two Year Warranty.

Don 't buy an HRV. - nmazac88

Don 't buy an HRV. Outrageous traffic and road noise. You will be sorry! And nobody at Dealer really cares if you paid cash and are disappointed. Used retirement money. What a sap I am

So much to mention about this poor customer service - Cardenas

So much to mention about this poor customer service advisors. My vehicle has been in the shop for a week and no repairs have been done. This is the 5th time it being in the shop for the dame problem and they keep saying nothing is wrong. I have proof videos and images of what the issue is and they could care less about it. I had to come in there to pull a fight to get a rental and answers. Gm is no where to be found, director has not answered our emails and no one is a help. Warranty, and exte did warranty are a no help when all they want to do is pretend they looked at it and send you on your way. I do not recommend this dealership for any work to be done to your vehicle. I am still waiting for explanations.

Took 2024 1500 limited in for service recall and front - Edf1954

Took 2024 1500 limited in for service recall and front end dropping with air shocks ( 2nd time for same issue with them). Did not buy truck there because discovered they were playing games during buying process. But they are closet dealer for warranty. Made appointment and after a full week they had not even looked at truck. Never again will I ever visit them. What a bad joke for a dealership.

Cyrus Makvandi is the best! - terrill.landry

Cyrus Makvandi is the best! Extremely professional. Would highly recommend for any service needs on your vehicle.

I have a 2012 Ford Focus with that transmission. - Eric the Read

I have a 2012 Ford Focus with that transmission. You know the one. Anyway, it failed again and I was having a bumpy time determining who should pay for it. Fortunately, they changed the Service Manager on my case to Chris Wunderlich. Chris reasoned with me - he didn't demand payment, he explained Killeen Ford's position and provided additional information I didn't have previously. He was patient while I worked with Ford Corporate to find a way to get Corporate to pay for the repair. In the end, I found Chris to be a reasonable, patient, okay-persistent, Service Manager. He wasn't insulting, condescending, or pushy. He handled this situation very well. If you are working with Killeen Ford's service department, you would do well to ask for Chris. I'm not related to him, I just think he is a great guy to work with.

Worst car experience ever! - Peter S

Worst car experience ever! I had an issue with the A/C that just gave up working after 18'000 miles on my 2021 Santa Fe! I went to NW Hyundai in February 2024 the first time. They fixed it, so I thought. The A/C stopped working another 3 times after that (!). 3 weeks lost waiting for my car. That's total incompetence right there. But the pearl of the year happened when I brought in my car again on July 1st for the same problem (A/C not working at all). They kept my car for exactly 1 MONTH before they could fix the problem!!! Unheard of! And to complete the worst customer service that I've ever seen in my life ! (I'm 63 and drove several times around the world in different cars). I was told that they DO NOT have loaners! I do not know if that's a lie, but one thing is for sure: Stay the xxxx away from this dealership where incompetence meets total disrespect for the customer! How am I supposed to get around in Houston if I need to leave my car for a whole month in the dealership for a repair that can be done in one day??? You tell me! Management reached out after I got my car back and wanted to know about my experience with them in an automated text message. I wrote to them that I was very unhappy with their service and asked them to contact me to talk about their performance. I gave them 3 weeks to answer. To this day, August 26th, I have not heard back from management of NW Hyundai. That tells you again about how much they appreciate you as a customer: NOT AT ALL!!!

I went here for the first time due to a service recall - kalia57

I went here for the first time due to a service recall and my overall experience was not good. I called to make an appointment and asked them if they have any complimentary shuttle drop off service. I was told they have none! After making an appointment, I was then told at the end that they in fact do have complimentary drop off Uber service as long as drop off location is within 10 miles. Why was I not told about this when I asked earlier? Was it because I said "shuttle" and not asked in general? I have no idea but was very weird. My car drop off experience was good. My service advisor was efficient, friendly, and professional. My drop off was arranged through Uber and was told to wait for the text message/call when my car is ready for pickup. While waiting at home, I got a slate of work orders that was required on my car other than the recall. One of them was a rear brakes replacement. Due to outrageous dealer's pricing I denied all of them and just confirmed the work order for the recall. I got a text within 2 hours about my car ready to go home and I went by myself to pickup my car. I went to my service advisor's desk and he was not there. There were 2 other advisors who saw me but didn't say anything and continued with their work. Finally after standing for about 10 minutes one of the advisors asked me if I am being help or not. I told him about waiting for my service advisor. I was only then told that he went home and what is it that I needed! This was so disappointing as why my service advisor didn't tell me about asking for help from anyone once arrived since he will be gone by the time I come? Also, why it took 10 minutes for the other advisor to finally ask me about my intentions while I clearly walked in in-front of him and he saw me started to wait at an empty desk? Again extremely poor, lazy, and an unprofessional customer service. Later that week I took tires off to check the brakes as I was not hearing or feeling anything wearing out from the rear. Turns out brake pads on both sides were nice and good and there was absolutely no need to change anything! Why was I told about the rear brakes replacement and that its current conditions so poor then? Was it to just make extra money out of me since they had to fix my car for free due to a recall? I have no idea what the true intentions were. After this I had no idea whether to believe on their other replacement recommendations or not and I just left everything as-is. I hope they fixed recall as they claimed. Service department definitely needs some basic customer service training. After my this first time experience I am not sure if I will go back or recommend this place to anyone or not.

I appreciate the help I received from Nia. - Liteskin613

I appreciate the help I received from Nia. She made sure I was seen as quickly as possible. I came on a cold day and she walked me to the hot cocoa and coffee that I could sip while waiting to be serviced. Greatly appreciate her and her help in my great experience at Mercedes Benz Arlington

Oil Change and State Inspection - Dragon82d

Excellent service and price, I was surprised. Plus got a nice bonus car wash and a detailed service history of what is needed in the future

Love Volkswagen Service Center - Pink stripe super beetle

I have been with Volkswagen ever since I bought my 2010 Super Beetle. Every person on the Service Desk,,Wayne, Daniel, Jonathan, and especially Jessica, has been consistent in their information sharing and recommendations. They hunt for the best deals for service work and, if I come in with a coupon or rebate item, they share whether it is a workable credit.item. I've had two body shop trips for damage to the front end. My girl comes back in top shape and freshly washed and swept.. I had received a coupon in the mail from a service center, shared the information with my folks at DeMontrond, and learned that they could give me a better price for the service. Wish they had a pickup truck, as well.

Sean is my Genesis service expert. He’s always very... - Marisela Rios

Sean is my Genesis service expert. He’s always very responsive, attentive, and so professional. Never any issues with regular service or inquiries we have.

Ana Gallegos was wonderful and amazingly helpful. She... - Haleema rahim

Ana Gallegos was wonderful and amazingly helpful. She went out of the way to help me out and fix my car issues. Thank youvso much.

If I could give them 0 stars I would. - Jackiecampos98

If I could give them 0 stars I would. Absolutely the worst car buying experience of my life. Salesman lied about fixing the car when we bought it. The service department gave us the run around for 5 months. I have text messages and emails proving that they gave us the run around. No one will call us back, and when we do get someone on the phone, they ALL give the same story, “this is the 1st I’ve heard of this.” Buyers please be aware!!!

Friendly people and Fast Service! - Aerojim

We went in for a state inspection and we were out of there in less than 15 minutes. Matt, our service guy was super nice and took great care of us! Friendly staff and CLEAN bathrooms! Thanks again!!

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed