3,944 Texas Honda/1000 Service Centers

Cannot get - Austinl

The service department is unresponsive - everytime I call, I can never get a hold of someone - I just keep circling around in their phone queue. I have had my vehicle there several times in the last couple of months, and this happens everytime I call. I have a car currently in the shop, and can't get a hold of anyone to get the status on it. Very frustrating.

Mazda Service - EMG

I own a 2008 Miata MX5. I try to keep the servicing up to date. I had to find a better place after several bad experiences with the Hiley dealerships (crappy customer service, promises made and not kept). The last straw was that my car was in for 6 days. They said they were waiting on a part - understandable. On day 6, I dropped by (because nobody answered the phone) to find that the part never got ordered. Enough! My brother told me about this place. An entirely different experience! Fix took 2 days, at about the same price as the dealership quoted. Customer service was great and the place isn't on the edge of town! Don't travel farther for bad service. Use these guys. Hiley doesn't deserve your business.

Poor customer service - talongoria

We wanted to schedule an appointment but the service manager never returned our call. 2 more calls and still can't get an appointment. Pathetic.

Service department is absolutely horrible! - erikscott23

Service department is absolutely horrible! Refuse to give me an itemized estimate for my wife’s BMW