Great Car Except the Radio and No Follow Up - Bdb85
Bought a new 2015 SRX and have had repeated problems with the radio/navigation/controls after the first two years. Now all we get are the same tired comments of “waiting on parts” and “we will call you back” We left in the car on Friday, July 3, and the radio volume jumped from 0 to ear blasting every 10 seconds. I had to drive with my hand on the volume down button. I called the service dept from the road and they verified they knew of the issue but had not called back. I got a promise that the Service Department manger would call me back. That was over a week ago. Very disappointed as we are looking to replace this car soon. If you value service, avoid this dealership. I have more examples of their inability to follow through.
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