413 Texas Ford Service Centers

After reading so many reviews about Hacknet Credit - cousinsdave74

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We are from south Texas and we were in Mount Pleasant - Carlos L Garcia

We are from south Texas and we were in Mount Pleasant visiting my son . As we were getting ready to head south our air conditioning on our 2023 expedition started to act up and only blow hot air . 3:00 pm on a Friday and 500 miles from home and heater on full blast would have been an unbearable drive. We rolled in to dealership and I must say I have never been treated better. They took it in and worked their magic and an hour later we had cold ac and vehicle was fixed . I know its under warranty and however we bought our vehicle in south texas . They could of easily said we are busy come back Monday however they went above and beyond. I offered to pay or sign whatever and they said its all been taken care of. This dealership was a blessing and will see us again when we are in need . THANK YOU ELLIOTT AUTO GROUP SERVICE DEPARTMENT

Hats off to the Service Department. - Bob Denver

Hats off to the Service Department. We had an emergency, we had lost valuable documents under the console and we only had a few hours before we needed to use those documents. We know how busy they are and thought they could never have enough time to help us. They made room for us and within minutes they were able to get into the console and recover the lost documents. They really saved our bacon................oops, not that bacon. We have always been able to depend on them for the best service (20 years). A huge thank you to Kevin (service Mgr.) for giving us the help we needed and to Rick (A+ Tech) for his expert knowledge and skill. He was able to pull it off in less than 15 minutes from the time I drove onto the lot. Amazing...... Just goes to show you what happens when you're dealing with the best. Jim & Shelley Taylor Jacksonville, TX.

To all staff, great job. long time customer. thanks for... - dpe

To all staff, great job. long time customer. thanks for all your support. Keep up the good work.

Made an appointment for an oil change. - P.joos

Made an appointment for an oil change. Drove 45 minutes, arrived on time, asked how long the oil change would take and was told it would be an hour to an hour and a half for an oil change. I didn’t take the afternoon off for an oil change so I wasn’t prepared for the wait. Am left wondering if the oil change takes that long or if they use the word “appointment” with a different meaning than most. Either way, my time has no value here.

Great service from start to finish. This is the place to... - Chrisbell25

Great service from start to finish. This is the place to go a little dealership with a big heart.

Poor service , Took truck in for check engine light, for - ArmyVeteran95

Poor service , Took truck in for check engine light, for timing, now the truck after 2 months of being in service department has a blown engine. and has never left there since day of taking it in for check engine light. 1.Have asked to talk to main manager or owner and no one will let me get past service manager. 2. they told warranty company debris in oil caused oil pump to fail causing bearings to fail, then claim they didn't when even the service advisor told me same thing. 3. when went there today to look personally the service manager told mechanic not to talk to me and to go back in because i had asked if anything fell into the front of the oil pan, 4. the whole front of engine timing components that was all supposed to been replaced on initial repair are all disconnected from the engine as well as oil pan some parts on top of engine some in back of truck, 5. also the dash cams in my truck which automatically record front and back have there SD cards missing when they was in the camera when truck was takin in to them. those cams record anytime truck moves or started and record continually when driving. 6. when questioned if all trouble shooting as per ford repair had been followed at first was told wasn't sure then it had to be. 7. service manager said ok since warranty company had said misdiagnosed that if they would pay for the engine he would eat the first repair 8. he also stated multiple times that there was no possibility of anything getting into the oil pan during the timing repair when there own pictures show it is possible. 9. the reason asked about something foreign getting in oil pan the truck sat outside there shop for 2 months torn apart waiting on the repair, the cam phasers show rust from being espoused to the air during that time also, nut was told the truck sat in the shop the whole time but once again there own pictures show otherwise. 10. and after consulting with other dealers and service managers all who say the engine should not have failed for timing unless something got into the oil or was done wrong they have never seen of it or heard of it.

Everyone was very courteous and polite. - susie12

Everyone was very courteous and polite. I didn't have to wait long & their help was tremendous.

Expensive - the truth

I got charged $91.92 for the works and air filter replacement on 2010 f150. A sad way to get over on people. It's hard to rate them on customer service because they did not honor the coupon.

Made promises they didn't keep. Took 5.5 months to... - riddler

Made promises they didn't keep. Took 5.5 months to complete. Said I owed them $9,000 on day it was finally ready. First I ever heard of extra charges. STAY AWAY! SCAMMERS!!

Please people let’s get together at the Griffith Ford San - Ford Sucks

Please people let’s get together at the Griffith Ford San Marcos bcz there was a break in at the property and it was a technician that Ford had hired. That stole car parts and they don’t want to take responsibility for fixing what was damaged under their watch. Truck had been at that dealership for 6 months bcz they figure out what was wrong with it and we get a letter stating that some vehicles were broken into but they won’t pay for fixing it. Like who does that?? We all need to get together and show up at the dealership bcz the whole county needs to know about this crap.

tHIS DEALERSHIP IS WILLING TO WORK WITH YOU......iF YOU... - seehunt

tHIS DEALERSHIP IS WILLING TO WORK WITH YOU......iF YOU FEEL A MAINTENANCE PRICE QUOTE IS A BIT HIGH THEN ASK FOR IT TO BE RECONSIDERED. i'VE DONE THIS SEVERAL TIMES AND HAVE HAD THEM REDUCE MY BILL BY 10%. tHE SAN MARCOS DEALER IS VERY GOOD AND IS WILLING TO ACCOMODATE YOU NO MATTER THE PROBLEM. THEY WILL EVEN WORK ON NON FORD VEHICLES....A PLUS WHEN YOU DON'T LIKE A LOT OF RUNNING AROUND. PLUS THEY HAVE AN OWNER ADVANTAGE PROGRAM THAT REBATES YOU A PERCENTAGE OF YOUR LAST BILL....IT'S SUBTRACTED FROM YOU NEXT BILL AND YOU CAN LET IT ADD UP. MY LAST BILL THERE WAS 64.00 AND I HAD 21 DOLLARS IN THE REBATE ACCOUNT.....SO MY ACTUAL BILL WAS 43 BUCKS....NOT BAD AT ALL. I LIVE 52 MILES AWAY FROM THE SAN MARCOS DEALERSHIP AND IT'S ALWAYS CHEAPER FOR ME TO GET MY F250 SERVICED THERE ( EVEN COUNTING FUEL COSTS ). THEY MAY BE A SMALL NON FANCY DEALERSHIP BUT THEY ARE AT THE TOP WHEN IT COMES TO SERVICE.

Great sales employees Great help for a deal. - johnnyreyna2011

Great sales employees Great help for a deal. But poor service for maintenance repairs Difficult time