413 Texas Ford Service Centers

This dealership and service business is now SAMES Ford, - C Guist

This dealership and service business is now SAMES Ford, under new ownership. When checking in for our appointment, we were told there was not one and would need to wait our turn- 1 1/2 hours then 45 minutes for the oil change. I showed her the email appointment notice- date, time, confirmation. She said "that is not a guaranteed appointment, you still wait your turn in line. Appointments allow us to know how many people are planning to come, then we know how many technicians to schedule". There is no need to make an appointment at this business, plan to wait your turn.

The service representatives are very knowledgeable and - SL

The service representatives are very knowledgeable and happy to assist you with any questions or concerns about the vehicle. I consider service department great above the rest.

OUTSTANDING service! - lisaklaw

OUTSTANDING service! Employees are HELPFUL and FRIENDLY! Chanse in the service department is GREAT! They always go ABOVE and BEYOND and are HAPY to do it! BTF is the only place that will service my vehicles!

This place really went down hill. Check Engine light and... - Hans

This place really went down hill. Check Engine light and an Evap leak code. In shop four times and they changed charcoal canister-did not fix issue. Then they said a loose connector and now they just don't know and gave up. Greasy fingerprints on both front visors and ceiling, drivers door and ceiling by door and seat last time in shop. So four useless trips and over fourteen days in the shop not resolved. Service guy never available and will not return my calls. Ford Customer service on first call said take it to another dealer. So I called Tyler Ford and Scott in service would not make an appointment and refused to work on car, said to take it back to Toliver to resolve. Called Ford again and Hope would do nothing or suggest anything. My 2018 Ford Taurus is the last Ford I will ever buy. From 1984 a Ford Tempo did not ever buy a Ford until my F250 in 2012 because of issues in past and now NEVER a FORD! If I could give zero stars I would. Ford has been a good product have had 2012 F250, 2013 Ford Escape, 2016 F350, 2016 Edge, all never a problem, now this Taurus the battery died after one year and now this Evap code and check engine light-no hep from FORD, If you buy Ford stay away from this dealership. Ordered a new Evap Purge Valve from O' reillys today and hope that will fix it $43.59 and next I would try a new filler neck. Cheaper than them wasting my time and fuel! Only about 6000 miles when problem started and now just over 7000 miles-hardly drive it. Hans Schuller in Mineola Texas wrote this on my 2018 Ford Taurus.

Replace rearview mirror - Voltowner

When I requested an estimate they said they would first have to order a part. They did not give me a followup call. However, when I tried again I got good service. They set my expectations appropriately and explained that without replacing the whole door they could not eliminate a slight gap. However, the service was quick and what I paid seemed very reasonable. I don't even notice the wind noise they said I might have.

The car took 4 months, and after some people were let go... - sonandbear

The car took 4 months, and after some people were let go and and shop problems were fixed, everything started to get worked on and all in all it came out well.