413 Texas Ford Service Centers

The most disrespectful service department I have ever - scotthead2003

The most disrespectful service department I have ever dealt with. Out right rude individual telling me to go find another dealership for my warranty work. Napoleon service advisor claims they are the 12th busiest Ford Service Department in the nation and they were booked out for the next two months even though I was present on my scheduled day for warranty work. I was trying to have my transmission looked at on my 2020 Ford F150 with 37,000 miles on it. I rescheduled my day for this service appointment to hear this from an advisor. Horrible Dealership that I’ve personally purchased 3 vehicles from over the last 5 years. Never Again !!!

This dealership and service business is now SAMES Ford, - C Guist

This dealership and service business is now SAMES Ford, under new ownership. When checking in for our appointment, we were told there was not one and would need to wait our turn- 1 1/2 hours then 45 minutes for the oil change. I showed her the email appointment notice- date, time, confirmation. She said "that is not a guaranteed appointment, you still wait your turn in line. Appointments allow us to know how many people are planning to come, then we know how many technicians to schedule". There is no need to make an appointment at this business, plan to wait your turn.

Great service dept…Mr Crow kept me informed of services - rylan417

Great service dept…Mr Crow kept me informed of services needed and kept his word on providing the service in a timely manner. No issues with my F150 now.

OUTSTANDING service! - lisaklaw

OUTSTANDING service! Employees are HELPFUL and FRIENDLY! Chanse in the service department is GREAT! They always go ABOVE and BEYOND and are HAPY to do it! BTF is the only place that will service my vehicles!

This place really went down hill. Check Engine light and... - Hans

This place really went down hill. Check Engine light and an Evap leak code. In shop four times and they changed charcoal canister-did not fix issue. Then they said a loose connector and now they just don't know and gave up. Greasy fingerprints on both front visors and ceiling, drivers door and ceiling by door and seat last time in shop. So four useless trips and over fourteen days in the shop not resolved. Service guy never available and will not return my calls. Ford Customer service on first call said take it to another dealer. So I called Tyler Ford and Scott in service would not make an appointment and refused to work on car, said to take it back to Toliver to resolve. Called Ford again and Hope would do nothing or suggest anything. My 2018 Ford Taurus is the last Ford I will ever buy. From 1984 a Ford Tempo did not ever buy a Ford until my F250 in 2012 because of issues in past and now NEVER a FORD! If I could give zero stars I would. Ford has been a good product have had 2012 F250, 2013 Ford Escape, 2016 F350, 2016 Edge, all never a problem, now this Taurus the battery died after one year and now this Evap code and check engine light-no hep from FORD, If you buy Ford stay away from this dealership. Ordered a new Evap Purge Valve from O' reillys today and hope that will fix it $43.59 and next I would try a new filler neck. Cheaper than them wasting my time and fuel! Only about 6000 miles when problem started and now just over 7000 miles-hardly drive it. Hans Schuller in Mineola Texas wrote this on my 2018 Ford Taurus.

Replace rearview mirror - Voltowner

When I requested an estimate they said they would first have to order a part. They did not give me a followup call. However, when I tried again I got good service. They set my expectations appropriately and explained that without replacing the whole door they could not eliminate a slight gap. However, the service was quick and what I paid seemed very reasonable. I don't even notice the wind noise they said I might have.