413 Texas Ford Service Centers

The service at TVF is always the best. - GT109

The service at TVF is always the best. I’ve been driving the Explorer since its debut and am now on my 8th vehicle (2020 xx, she’s awesome). Kirby in sales 🙌🏼 Kyle in parts 👏🏼 Bobby in service 👍🏼 Lisa in quick lane 😇 Everyone at TVF feels like family and I’m always happy to send potential clients their way knowing they’ll be in good hands. This family owned business is one of a kind and I highly recommend it!

just now New Took my explorer to have a pylon - dspawn0077

just now New Took my explorer to have a pylon repairedas it was dangling and to have a leak in the cabin looked at. Dropped off at 9am. It wasn’t until I called service at 4:30 to find out what was going on. Was told they replaced some clips to fix the pylon and was just about to take the car into the car wash for the leak. Due to closing at 6pm, and only having the one vehicle, I went to pick it up. They did not have it ready and was assuming I was leaving it overnight. Could not do that. Was told to set up another appointment, which I did, and explain I couldn’t leave the vehicle over night. Second appointment. Dropped the vehicle off at 9am as instructed and explained I could not leave the car overnight. It wasn’t until I called service at 5:15pm…no updates all day…and was told nothing was done. Was told they’d go have the tech look at it real quick. First, the pylon fix failed.They wanted to replace the part, but I decided it was too costly for a minor inconvenience. The leak issue had not been addressed at all. It wasn’t until I called that they had someone look at it briefly to say it wasn’t the wiper reservoir. Again, I could not leave the car overnight and by the time i got up to the service desk at about 5:45pm, they were closing. Had I not called, they would’ve kept it. No updates at all and nothing done until I called. Ridiculous. Then was told to bring it back again so they could hunt down the leak. Third visit they finally looked at it. Want approximately $800 just in labor to reconnect a part that became detached. I have declined the repair as that seems insane. I argue that having given them my vehicle for 16 hours without the leak being addressed in the first place, they should take care of the labor. I will now use you tube and Google to fix it myself. Will never go back up there for anything. I’ll drive the 45 minutes to a different dealership if need be. Ridiculous.

Everyone is great here, real fast and treat customers - Donk.

Everyone is great here, real fast and treat customers like there family. They even offer customers free coffee, bottled water, sodas and snacks while you wait, you won't find that at other dealerships.

Even with pandemic restrictions and limited current... - JGPG92

Even with pandemic restrictions and limited current staffing this service department goes the extra mile to get customers serviced.

Poor Service dept. been trying to get recall repairs on... - RC

Poor Service dept. been trying to get recall repairs on my Expedition. Parts were ordered back in January no parts and they don’t know anything about it. Spoke with Chuck Brown Ford and they can get the parts and have it repaired within a week. Mickey Mouse service department at this dealer!

I will never deal with Wharton Ford again! - Rachael

I will never deal with Wharton Ford again!! The service department is the worst I have ever dealt with. I called to cancel a part I ordered that was originally told to me would be here 1-2 days ago and the service guy Robert hung up on me. If it is not a Ford product seems you are not a priority. Plus, I was in the process of purchasing a new car and they fired my sales guy. He was the only reason I was dealing with Wharton Ford to begin with on the second purchase. When I got hung up on today, I told my other salesperson I would no longer deal with Wharton Ford. This is pitiful in such a small town.

I moved to Amarillo in July of 2022 and in doing so I - wcthdi

I moved to Amarillo in July of 2022 and in doing so I search for the best service for all of my personal needs. As a proud owner of 2 Lincoln vehicles I found the best in Hereford, Tx. No dealers in Amarillo could come close to the quality of service that I found at WHITEFACE FORD. Their staff are amazing and their service is impeccable. Their pick up and delivery service makes scheduling very convenient. The best in vehicle service lies at WHITEFACE FORD.

My oil change was done in a professional manner an the - louisgarcia1982

My oil change was done in a professional manner an the service manager was very courteous.