413 Texas Ford Service Centers

I got there in the morning for on oil change, got there - eliudflores156

I got there in the morning for on oil change, got there and got it done. Good customer service. Will definitely go again.

Excellent - Badgirl2damax@yahoo.com

Looking for a car for my daughter to drive to college I got on Fenton website and left a brief message and in no time a sale person by the name of Shane House contacted me. A very respectful young man help me and he answered all my questions and we end up buying a car that same day. I would recommend my friends to go there to buy a vehicle and ask for Shane House. Thanks again for your service.... Jo'Ann Johnson

We blew out two tires and damaged a rim on Hwy20 on our - AO

We blew out two tires and damaged a rim on Hwy20 on our way to Florida. We had to find a Ford dealer and a tow truck close by. Bianca in the service department was able to find tires and a new rim. They dropped us off at our hotel nearby. Also, they picked us up the next day. We feel that Bianca went out of her way to make us feel welcomed, reducing our stress. Bianca kept in contact with us throughout the ordeal, even when we were waiting for the tow truck on the side of the road.Bianca was very knowledgeable about what was needed. She knows her stuff. She topped it off with a car wash! Very refreshing to see someone with great work ethic! Thank you!!!

I don't recommend taking your vehicle for any type of - heatherturck

I don't recommend taking your vehicle for any type of repair. They've had one of our ambulance since February and nothing but excuses as to why it's not being repaired. We need this ambulance to better serve our community and they know that. What kind of company does that? Since they're an approved vendor for our company we are stuck in a position that we can't control. It's pretty ridiculous. Take your vehicles to a better more dependable company. I'm only putting one star because it's the only way to post this. They're not worthy of it though.

ISSUE: Intermittent problem w/ Remote Key Entry /... - jaxxmedd

ISSUE: Intermittent problem w/ Remote Key Entry / Locking, VEHICLE: 2020 Ford F-350 Dually Pickup. Vehicle has developed problem as noted. Onset @ 2 weeks ago. Sent Email two (2) days ago, requesting’APPT’ w/ Service Department to have issue evaluated / repaired. Received reply either late last night or this morning to contact Service Mgr., for appointment. Telephoned today about 1000 hrs and spoke with ‘someone’ in Service Dept. Initially polite and said would look for my “information “. He then told me they could ‘get me in on Friday, 03/12/21. Today is 03/09/21. I then asked if I were to bring the truck / Remote Key and have someone just “check the battery” and replace if needed? He said “No” that would have to be done during a scheduled appointment, “Friday the 12th!”. I told him that was “ridiculous, to have to wait wait three days to have Remote Key battery checked”! I further told him that was “poor Service”, “asinine Service policy”, and that I would just take my vehicle somewhere else for “real service”! To be unable to have a Remote Key Battery checked and possibly replaced on a walk-in is about the poorest Service I have ever heard of!

David and his staff always provide great customer... - Conciege

David and his staff always provide great customer service. They make sure I understand what my car needs and all necessary fees. They always give me a fair price and do a job that makes me feel safe and secures my investment in my vehicle. They're always friendly and I never take my car anywhere else.

Needed state inspection on my vehicle they got me in and - Jay Miller

Needed state inspection on my vehicle they got me in and out with quality customer service

The service writer Trever Thomas and the service people - glsjr57

The service writer Trever Thomas and the service people that serviced on my truck did a great job and very professional

Complete fraudulent misleading seller - Fraudavoider

Seller misleads and lies sold a vehicle online with complete valve train failure truck smoked immediately sounded like a shaker box nobody could have missed it. Cellar will do anything to make a buck go elsewhere if you like it and screwed by from him if you want a good vehicle run as far away from this dealership as you can

Great!Dr3 - MATTMENDOZA68

Employees great, the manager are always helpful and the service there is on top of things. Overall reagor dykes is the place to be at

Very friendly and thoroll and very helpful on explaining my - domanguekris

I do alot of traveling so I visit many ford dealerships these guys told me that one of my problems with truck is covered by ford by a certain mileage were other dealerships never mentioned anything to me about that I thought that was great

The people were very attentive to my needs. - Marlen

The people were very attentive to my needs. Any question that I had they were always eager to help me. The place is clean and they have a great customer service. Thank you again !

So easy to deal with. I dropped my truck off for an oil... - Joshuad74

So easy to deal with. I dropped my truck off for an oil change and picked it up later. No trouble and hassle at all

edit- Removed names and references to people who were not - scottleitch

edit- Removed names and references to people who were not involved. I got confused about who I was talking to, I was told it would be one guy, but they sent another, and I completely missed that. The issue has been resolved for now at least, and I selected service as 'reason for visit' as sales did good job Sames Ford in Bastrop is run by awful people. Just last Saturday my 73 y/o wife paid $37000 cash for a new Bronco (likely the last car she'll ever buy), and it is already in for a problem! The service writer has already lied to us about the repair. As soon as the check cleared, suddenly they aren't friendly anymore. I am so tired of being taken advantage of. Grrrr. more details Until the check clears, they are the nicest people you ever meet. I did not even want to go there due to AWFUL experiences with their service department in the past, but my wife really wanted this car, so I reluctantly agreed to give them another chance. That was a big mistake. Strike 1, they pulled the old bait and switch on us, the car we saw on the website "just got sold" Bull Cookies! Strike 2, the car had to be returned for a problem the 2nd day we had it Strike 3, they want to argue with me about the safety issues with the auto stop start feature, and the they basically called a 73 y/o woman a liar. Out 1 Strike 4, someone in service lied to our salesman who told my wife the parts were on order. Today, 3 days later, it’s still yet to even be diagnosed. Strike 5, the lady who arranges the rental cars was very rude to my wife on the phone. She was so nice when I accompanied my wife up there today. Avoid this place like the plague. I’m stuck with them now, as I stated the check cleared already.

Had back up camera replaced. - four

The service representative, James, scheduled me first thing in the morning and the work was accomplished in approximately 30 mins. I am very happy with treatment by your employees.

I was greeted very well. - Idalow19

I was greeted very well. I would recommend this place to all my friends and family.

I purchased new Mazda 6 Gran Touring-oil changes are... - crvmd5

I purchased new Mazda 6 Gran Touring-oil changes are with Quick-lane where they made a large door ding while car was in for oil change- quick-lane manager did not wish to tend to my complaint and said it was no big deal. I complained with Sames ford since they refer purchasers and leases there and although they did reluctantly make the repair after I complained to the manager of maintainence, I later found that my jack was stolen and I priced it at another dealer for about $200.00. That was 3 yrs ago and I had sworn to myself that I would never again purchase or do any business with this dealer or quicklane. This dealer always sends coupons, for maintenance or retail but I prefer to avoid hassles with with this dealer and go to an outside shop or out of town dealer. I do love Mazda and when I take my Mazda to the valley or San Antonio, they are very professional and courteous. I’m sorry that I can’t say many nice things about this dealer.

personalized service, great deal, overall great experience - CServin

Ronni Vandever went out of his way to accommodate my needs while purchasing a vehicle from Auto Group of SA . They allowed me to test drive the car I was interested in. I felt trusted and pampered. Just the way it should be when making a large investment. Thank you Ronnie!!!

Progressive made me take my car here because of an - Nguyennatashya

Progressive made me take my car here because of an accident when I got my car back the first time there was still damage to my door and then there was a chemical inside my vehicle and some kind of over spray on the windshield this over spray I tried to clean myself and it wouldn’t come off I had to deal with Patrick so I could bring my car back get the door completely fixed and my windshield issue taken care of . So I get my car back again and the over spray is still there now I’m dealing with Corey who called me and is now trying to say they have to figure out where it came from. I’ve brought up this issue as soon as I got my car back the first time. There playing games with me and giving me the run around about getting my windshield fixed. I paid my deductible and I expected good quality work when instead it’s poor work and really bad customer service I was told by two of their employees it something they used now I’m have to fight to get this fixed when it should have the first time or even the second time I was told the issue was going to be takes care ok now Corey wants to see the over spray why all their other employees seen it I was told by Patrick and my insurance agent this will be fixed. I will never trust these people my car is only 4 months old and now I have to deal with spots all over my windshield because of their incompetence and they maybe will do something about this. Don’t go here of your insurance company try’s to refer you here say no I’m also now looking for a different insurance company besides progressive .