413 Texas Ford Service Centers

39 business days to get front and rear bumper fixed! - SpringbokJoe

I don't do these kind of reviews, but this was such a horrendous experience, I had to find a way to let others know. At first I thought the statement of work with it's 18 days to get such little work done, was insanely long. Boy was I in for a ride! Seven weeks later, I had enough and told them to have my truck out for me to pick up, whether repairs were done or not. With my drive home and getting home I found visibly 12 things that was not fixed - from small things like areas that was not painted to my bed not being mounted properly and somehow I now have one head lamp with a chrome bezel and one with a black bezel! I will not get into the detail of my experience, but I would like everyone to know about this place. Management is clearly of the 'good ol boys' club and got to where they are by riding the coat tails of others. Stay away from this place. I've had experienced this dealer, both in buying services and service department. Parkway Chevrolet is a FAR better option. The folks are actually sincere and human and want to work for you, instead of making money as the first priority.

I appreciate Tanner for being very courteous,polite,and... - whittingtontexas

I appreciate Tanner for being very courteous,polite,and very fast!!! I took my '92 Mazda truck to him this morning because when I made sharp turns, the steering wheel squealed loudly. He told me to start it and turn the wheel all the way to either side., It did the squeal and he said immediately "I'll be right back with my wrench". He got his wrench and within 5 seconds he had my steering belt tightened. All for FREE!!!!! Thank you for your services Tanner!!!

I drove from Louisiana to Lufkin, TX to visit my... - RonquilleStacie

I drove from Louisiana to Lufkin, TX to visit my grandkids. When I arrived I got a flat tire and Mitch in the service department helped me out tremendously! He was so polite and he went above and beyond to help me get back on the road to see my babies! Thank you so much!

They did a great job. - Bill S

They did a great job. Great technicians and great service. Also the supervisor was great

Please do not EVER bring your vehicle here for service. - Alysha Muniz

Please do not EVER bring your vehicle here for service. They will find every excuse in the book to block you from having quality service OR overcharge you. Our 2018 Ford Escape had less than 75k miles on it when the engine suffered catastrophic failure due to a known issue with 1.5L EcoBoost engines. At least.. that is what two independent mechanics said. Both refused to touch it and stated that it needed to be brought to a Ford Dealership because the engine was under recall. My mother in law had the exact same situation, and Ford replaced her engine as well as provided a rental. She highly recommended Mac Haik, so we trusted and valued her opinion. We chose to bring our vehicle there and thought nothing of it. After a nightmarish experience with service advisor Heidi, wherein the first communication we had with her was that she claimed the engine was not under recall but was "starved of oil", and that the vehicle was sitting where it was parked waiting for me to pick it up, and no one had called to inform us, we had enough. 2 independent mechanics didn't catch this supposed oil leak. She claimed "there would be oil leaking onto your driveway" then backtracked and said.. actually, it has a cover under it, so probably would be unnoticeable. When I mentioned the vehicle never had any indication of low oil or even needing an oil change (it was regularly maintenanced) she stated that would be an issue to take up with my mechanic as "it was an internal leak and that was on them". After passing the buck to my trusted mechanic, I confronted him and requested service records. My mechanic confirmed that we NEVER had an oil leak and the issue was the coolant intrusion that the EcoBoost engine is known for. Ford sold us a defective engine and their service department refused to repair it under the recall. When I came to Mac Haik Ford with my mother and husband, Dave, the manager, told us he would do everything he could for us. We had an aftermarket extended warranty as well. After they submitted this claim, they still refused to assist us and stated that our only option was to purchase a new engine for $10,000. After over a month of having our Ford Escape, we finally brought it home and were forced to pay $155 for their inspection of the vehicle. Oh but don't worry! Our NEW service advisor, Cory, told us that if we gave him 5 stars he'd give us our money back! Guaranteed! I'd rather eat the cost of the charge than lie to consumers and lead another poor victim to this service department. Please do yourself a favor and go elsewhere. We bought a new car already, but others may not be as fortunate.

I took my car back to them and they promptly fixed a... - Parkhillsplace

I took my car back to them and they promptly fixed a problem that I was experiencing. I could have not asked for better service. They fixed a problem that another dealership had incorrectly diagnosed. The other dealership said it was not under warranty and refused to fix it.

Terrible and dishonest service department. My SuperDuty... - K Warren

Terrible and dishonest service department. My SuperDuty 6.7 sat at this dealership’s service department for a month while the service advisor swore to me that it needed a $12,000 (twelve thousand dollar) repair. After a month of frustration I had the truck towed to the Ford dealership in Greenville Texas where it was fixed for $700 bucks. I’ve put 150,000 miles on the truck since then without any problems. AVOID McCLARTY FORD...they are a bunch of scammers, crooks. I love Ford trucks and have since bought another Ford truck for my son (from Holliday Ford up in Whitesboro), however, the Ford Motor Company would do well to terminate McClarty Ford’s dealership agreement. They are criminals who intentionally lie to customers in order to pick their pockets. Just scroll through the reviews on google and you’ll see how many other folks they have tried to rip off. There’s no way that the GM of the dealership is not directing his service department to engage in this fraudulent activity.

We just purchased a used Ford in Orange Texas and we’re - phil_underwood

We just purchased a used Ford in Orange Texas and we’re headed down to Galveston island for the evening. At 5;50 PM two warning lights came on. We call McRee Ford and we’re told to go to the Quick Service Lane. They stayed open for us, reviewed the vehicle and got us on our way at no cost. They took the time to explain in detail what was going on. They did not rush us out the door. They did not sell us the vehicle, but it felt like they did. Wonderful dealership. Out thanks to the Quick Service Team.

Worst customer service - golucki

Avoid Momentum Collision Center. They were supposed to deliver my car on Nov 23rd, then they moved the dates to 26th, then to Dec 6th and Kept moving the dates. They kept going back to Insurance for more money. Worse customer service from Joe Sonnier. Very rude. you will not get any updates. When we called to check the status, we got the answer as 'We will call you when the car is ready'. Look at their reviews at Yelp. I wished i had read them earlier. I had trusted Audi dealership but its the worst experience. Take the car somewhere else. They take months instead of weeks. Ours was not that much of a damage to take that long.

Davis Richards was very helpful getting my car in for - AC

Davis Richards was very helpful getting my car in for repair and keeping me informed during the process. The work that was done by service personnel to repair my car was outstanding; it looks as good as new, just like it did before a deer ran into it. My experience with Bodywerks was great and definitely recommended. Arnold

I got there in the morning for on oil change, got there - eliudflores156

I got there in the morning for on oil change, got there and got it done. Good customer service. Will definitely go again.