413 Texas Ford Service Centers

Cody Kenney is the best, no back and forth. - Dandshwc

Cody Kenney is the best, no back and forth. He's a straight shooter and even sent a rescue vehicle when I broke down out of state!! The very best!!

Parts department has no idea on anything. - rbenavides669

Parts department has no idea on anything. They don't keep up with orders and they don't call customer back

Fantastic Service Manager staff! - Lisa

Fantastic Service Manager staff! Everyone in the service department is super friendly and helpful. Thank you all for the hard work.

I took my truck in recently, and they not only fixed the - Dgriff

I took my truck in recently, and they not only fixed the issue but addressed a couple of recalls at the same time. I highly recommend J.O Williams for their professionalism and courtesy.

My King Ranch had 34,600 miles on it and after paying - JD

My King Ranch had 34,600 miles on it and after paying $300 for a full diagnostic ya'll couldn't fix it. Towed it in, got it back and it continued to not turnover, no starter, nothing. Traded in my now useless Ford for a 2021 Dodge Laramie 2500 Heavy Duty 6.4L Hemi. Ya'll convinced me due to lack of being PROACTIVE in my being stranded, repeatedly, with no operational vehicle to buy Dodge, for life. No more Fords ever. FYI, I had planned on keeping my King Ranch for life but your service or lack thereof got in the way. PS. I went from a Ford lifer to a Dodge lifer all right down there at your dealership and it only cost me $300.

We always receive the best care for our vehicle and are - Service

We always receive the best care for our vehicle and are always treated with respect. Questions and answers are discussed until the direction is clear on what is wrong with the vehicle

I have a 2012 Ford Focus with that transmission. - Eric the Read

I have a 2012 Ford Focus with that transmission. You know the one. Anyway, it failed again and I was having a bumpy time determining who should pay for it. Fortunately, they changed the Service Manager on my case to Chris Wunderlich. Chris reasoned with me - he didn't demand payment, he explained Killeen Ford's position and provided additional information I didn't have previously. He was patient while I worked with Ford Corporate to find a way to get Corporate to pay for the repair. In the end, I found Chris to be a reasonable, patient, okay-persistent, Service Manager. He wasn't insulting, condescending, or pushy. He handled this situation very well. If you are working with Killeen Ford's service department, you would do well to ask for Chris. I'm not related to him, I just think he is a great guy to work with.

Always great service. - matthurt25.mh

Always great service. I only use Kinsel's service department. They always set me up with the same service writer Leanda and she's awesome! I will only bring my car to Kinsel because of the level of service they provide. I haven't found that at any other dealership in this area.