168 Texas FIAT Service Centers

Very friendly and keep us informed on the progress of the - salazardavid6619

Very friendly and keep us informed on the progress of the work that was done on the vehicle

I appreciate AutoNation Collision Center. - woody.seiter

I appreciate AutoNation Collision Center. They kept me informed on the repairs and approximate time of completion. I called about my AC it is not working, and they did not hesitate to give me opportunity to bring it in.

Perfectly consistent work from Cody M and his team. - Ab

Perfectly consistent work from Cody M and his team. Would not trust anyone else to get it right the first time.

Since my friends’ family owned body shop was sold, - phillip.plyler

Since my friends’ family owned body shop was sold, AutoNation Collision Center - Austin is my sole go to based on recommendation from our insurance provider. The customer service is exemplary; the quality of work is outstanding; I am continually impressed with their professionalism and customer service; we have developed a long-standing relationship with the shop and the staff; the shop provides updates each step of the process and we are never left wondering about timelines; Charles runs a terrific operation and the thoroughness is appreciated. In summary, why go anywhere else? When Charles informs us the vehicle is ready, we take him at his word! By the way, even the tire pressure is correct when I checked…it’s details like this that confirm the shop is excellent.

Best place to bring your cars for body work. - Tattted

Best place to bring your cars for body work. Excellent customer service and keeps you update throughout the process.

I had a great experience with the service department. - Alzani

I had a great experience with the service department. My car was done when promised and looks amazing!!

Amaizing customer service starting with the receptionist - marthad450

Amaizing customer service starting with the receptionist and DeMarcus who was in charge of my car knew that I couldn't get a rental car while my car was in their shop and he work in my car within timely manner so I can have it back at soon as possible. Overall they all are very efficient. Thank you,

Jordan and the staff at AutoNation Collision were very - nancy4275

Jordan and the staff at AutoNation Collision were very friendly, professional, and efficient during which time our Ford F250 was being repaired. As promised, Jordan called with an update every Tuesday and Friday.

The tech Daniel was excellent. - Barterranch1897

The tech Daniel was excellent.I would definitely request him in the future if i need assistance.

Brandon was knowledgeable, thoughtful, effective and a - asdfghj

Brandon was knowledgeable, thoughtful, effective and a joy to deal with. Clone him, you'll be better off.

When we purchased our truck we bought a warranty that - johnmaxey09

When we purchased our truck we bought a warranty that cover a loaner for extended service times. However, when I came in with the truck I was told we have none that I would be put in line with others. Surprisingly when I spoke with someone else two just popped up. My truck was there for a week and my wife had to come there to show them the sound that was in question. Only to be told before hand they found a water bottle under the passenger side front seat. It was rather frustrating that we were told the sound was coming from a water bottle under after all these run around it was a cracked heat plate in the exhaust system. Taking a week to find and diagnose (which my wife found for you) and having to fight for something that was promised on purchase was extremely exhausting. Josh was the service advisor that ended up helping us the most. Moving forward I will only deal with Josh for any services at your location.

Very professional and excellent work ,the workers are - hernandez_2586

Very professional and excellent work ,the workers are very nice and the building is very clean and waiting area very good as well

Mr. Gomez was super helpful! Every time I bring my - cejames777

Mr. Gomez was super helpful! Every time I bring my vehicle in, he's always professional

Deborah was very professional in organizing the initial - whljrtx

Deborah was very professional in organizing the initial review of the work needed and Jaime got the work done beautifully, and on time, at a fair price. Thank you Deborah and Jaime.

Great great great great great great great great great - TommyT

Great great great great great great great great great great great great great great great

I love how they kept me up-to-date on my car repairs they - Gingerzehr

I love how they kept me up-to-date on my car repairs they even washed and waxed my truck and vacuumed the inside out, which is in my word above and beyond

I am beyond pleased with the repairs. - mdartson

I am beyond pleased with the repairs. I am also impressed with the excellent and professional service.

Kristi Trupiano was absolutely amazing the best service - Tabitha Hoover

Kristi Trupiano was absolutely amazing the best service advisor I’d ever had and the only one I’d go to everytime I need a service done on my vehicle

The repairs to my vehicle were excellent and completed as - jjb101

The repairs to my vehicle were excellent and completed as promised. Great staff, especially Josh Redd, the Collision Estimator. He appears to be the guy who has all the answers and the person who keeps things running smoothly and on schedule.

My representative did a truly amazing service at - FRANKLIND7425

My representative did a truly amazing service at everything connected to this event. The repair team also did a great job on our new vehicle. Should we need this type service we will us AutoNation because of the excellent human service.

I was very happy with my service. - Kim

I was very happy with my service. He was able to explain what happened to my jeep. I will use again great customer service!

Austin was amazing! - rklak

Austin was amazing! Showed up on time and fixed my issue quickly!! A++++++. I would highly recommend!!!

Very good job on telling me what needed to be done and - adrianscott34

Very good job on telling me what needed to be done and time frame was great once the repair started also staff was very nice and informative

I was nervous about using this service but the technician - matthewcalkins0

I was nervous about using this service but the technician was punctual, respectful, patient as he explained and demonstrated the issues and offered a realistic and pragmatic diagnosis and service plan. The experience changed my outlook and this will be my new way of servicing my car. The convenience of staying at home is a valuable bonus!

Gary Reynolds, service advisor at Allen Samuels, did an - ktowhonda@yahoo.com

Gary Reynolds, service advisor at Allen Samuels, did an outstanding job setting up the repair service on my jeep, from the towing to the complete repair. It is the only vehicle for transportation, living in Gholson . Gary set up and completed repair .in record time . The pick-up service was also out standing. The complete service experience was appreciated.

Update. - Paula

Update. I’ve been a customer for a few years and haven’t had an issue. Well. I was there earlier getting the oil changed and tires rotated in my vehicle and it took 90minutes to complete. I had an appointment time for a reason. I didn’t want to spend a long time waiting. Well, now my vehicle smells like a cigarette and I’m having to air it out at the house. I’m beyond disappointed in the “service” I have received today. When I asked the service manager if it normally takes this long to change the oil he got offended and made excuses. Finally, after we paid for the “service” as we were leaving he apologized for the wait time. Really? I would make the apology the first words. Or even ask the customer beforehand if they are under time constraints because they were training a new guy that possibly smokes while he’s working. I have several medical conditions and inhaling cigarette smoke in my once clean trailhawk is not part of my treatment plan. So now I get to incur the cost of a new in cabin air filter and ionization to clean the air in my vehicle. What a horrible experience. The salesman was only concerned about selling me a new vehicle. No thanks.

Great service on time and punctual. - Mgdancs2sp

Great service on time and punctual. Nice waiting area but needed some diet cokes for customers.

The lifetime oil change offer is explored by service - Cctloone

The lifetime oil change offer is explored by service employees so that the dealer doesn't have to provide the free service regularly. Anyone with this free oil change offer is pushed behind every service order, including the ones that arrive after them. Our of the 7 attempts I've made to have my oil change, 3 of them have been completed. I had to wait more than 2 hours on multiple occasions. My vehicle was deprioritized because I was "off of work that day". The total list of service team members is never updated to include employees who have worked there for over 2 years thusly they are unable to be rated poorly though they manage over 70 percent of service offers, ie "Daniel", who is always "on the phone" though my phone calls to the service center are never answered and sent immediately to voicemail in a discriminatory manner based on my service plan and issues with the service plan. The member of services who initially approached my vehicle did not offer their name or have a name tag. They told me to talk to Daniel. Daniel had me waiting while he stayed on the phone even though I was just trying to leave my key for the oil change. I asked Rudy if I could leave my key, he placed me behind the line, with 3 vehicles ahead of me. All 3 vehicles were gone within the first hour of waiting yet 3 other vehicles were being service ahead of mine. I asked about this issue and initially Rudy attempted to say I was behind these vehicles. I described the vehicles I was originally behind, he admitted they were gone but continued insisting I was next but after the 3 vehicles who arrived after me. There are NO options to schedule any services ahead of time.

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

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