337 Texas Chrysler Service Centers

Service visit and advisor were exceptional. - tessilou

Service visit and advisor were exceptional. Service advisor went an extra mile to provide the same day service I needed.

I appreciate good friendly service at Star Dodge of Big - Cawillett60

I appreciate good friendly service at Star Dodge of Big Spring. Sales and service were very helpful.

Fast and professional service also very informative of - Jreifert2012

Fast and professional service also very informative of maintenance questions about my Jeep. Had to drive an hour to come to this dealership but well worth the drive for the service I received

Everyone was so helpful. - Nattaly

Everyone was so helpful. I was able to drop off my car to get serviced and it was ready within a few hours!

Service Department Review: Chris Kite went above and - ncrrkm

Service Department Review: Chris Kite went above and beyond for me and my Wrangler. I first encountered him at a different dealership and was super bummed when he left. He is Very aware of my feelings for Frisco, Plano and McKinney service departments. I reached out to Paul Aceto to find out both him and Chris were now at Forest Lane. Chris was able to accommodate a loaner vehicle for me very quick. Took care of a recall, five new tires and routine maintenance. Was transparent with pricing everything out, answered all my questions and kept me well informed. I am thrilled to be able to utilize an advisor whose judgment I trust and doesn’t talk down or dumb to me because I am female. I will absolutely be returning to Forest Lane in the future. Thank you to Chris, Paul and everyone who was a part of the service on my vehicle!

Vehicle was serviced under warranty pleased with the - Rjonec

Vehicle was serviced under warranty pleased with the work and time it took. Plus washed my vehicle as a courtesy.

Worst customer care. - elvisc59

Worst customer care. Had my truck for almost 5 months for a recall. Picked up truck with a wrecked bumper mirror and door panel. They did nothing not to mention a drive shaft for a 4x4 in the bed of the truck. Trailer hitch bent looks like the used it to pull a trailer and jack knows it. Was supposed to get a call from owner of lot. Crickets still no call. At 10,000 mile oil change was told rear Ed oil needed to be changed. Lies. The oil change package was told after purchase it is disqualified because it’s an eco diesel. Why was it sold to me so I only received two of the three changes. No one calls you back. I will never purchase from Texan dodge humble.

Courteous people who are very helpful. - deborah.schulte

Courteous people who are very helpful. And a service department that is very knowledgeable and takes care of the vehicle

The customer service is always exceptional when we come - LBARAJAS0325

The customer service is always exceptional when we come here! Fast, courteous, and efficient always!

I was disappointed that I didn’t get the quoted special - Robert

I was disappointed that I didn’t get the quoted special price for my oil change. My Durango has a 3.6L engine and I was told that was a higher price. I’ve never paid extra for that engine oil change previously.

Christina was awesome. - Chas

Christina was awesome. We went there yesterday and today to get the oil changed in both of our vehicles

I have yet to purchase a vehicle from this dealership. - AriasFco

I have yet to purchase a vehicle from this dealership. However, I’ve been servicing two of my Jeeps here at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. The service department is a highly effective team. They are staffed with a star-studded cast. My service advisor was Jacob Rogers. He is an outstanding person and one of the finest representatives for any dealership that I’ve ever been acquainted with. Great mentions to George and Alicia, who, although not my service advisors, stepped in to help and support whenever they could. They communicate effectively and are responsible, standing behind the brand, products, and work they do. If something is not to your satisfaction, they make things right. As long as I have a Jeep, it will be serviced here at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. And if I end up without a Jeep, I’ll probably acquire a new one from here as well.

My service advisor, Michael, was very knowledgeable, - mtm050359

My service advisor, Michael, was very knowledgeable, helpful and professional. They are a very busy shop, so I had to leave my vehicle there for a few days. Michael kept in contact with me and my vehicle was fixed in the time frame I was told. I will be going to Nyle Maxwell in the future.

Excellent service. - Rob

Excellent service. Have been going there for eight years. Always have a good experience. Have another vehicle there now

The lifetime oil change offer is explored by service - Cctloone

The lifetime oil change offer is explored by service employees so that the dealer doesn't have to provide the free service regularly. Anyone with this free oil change offer is pushed behind every service order, including the ones that arrive after them. Our of the 7 attempts I've made to have my oil change, 3 of them have been completed. I had to wait more than 2 hours on multiple occasions. My vehicle was deprioritized because I was "off of work that day". The total list of service team members is never updated to include employees who have worked there for over 2 years thusly they are unable to be rated poorly though they manage over 70 percent of service offers, ie "Daniel", who is always "on the phone" though my phone calls to the service center are never answered and sent immediately to voicemail in a discriminatory manner based on my service plan and issues with the service plan. The member of services who initially approached my vehicle did not offer their name or have a name tag. They told me to talk to Daniel. Daniel had me waiting while he stayed on the phone even though I was just trying to leave my key for the oil change. I asked Rudy if I could leave my key, he placed me behind the line, with 3 vehicles ahead of me. All 3 vehicles were gone within the first hour of waiting yet 3 other vehicles were being service ahead of mine. I asked about this issue and initially Rudy attempted to say I was behind these vehicles. I described the vehicles I was originally behind, he admitted they were gone but continued insisting I was next but after the 3 vehicles who arrived after me. There are NO options to schedule any services ahead of time.

Emanuel Padilla hands down provided the best customer - G_lottie

Emanuel Padilla hands down provided the best customer service I’ve ever had. He’s the best dealer that I’ve ever had the pleasure talking to and ensured I was 100% satisfied before I left. I’ll definitely be returning to him and referring him to friends and family.

2015 Ram 3500 Cummins/Aisin. - HotWaterJoe

2015 Ram 3500 Cummins/Aisin. The truck developed a rough idle after another dealer performed recall 67A. About 15 minutes after setting the appointment on-line, I got a call from Robert Buckly. He said, "I noticed you made an appointment for Friday and your out of town. You really don't want that because we are so busy your truck may get stuck here over the weekend. Bring it in tomorrow (Wednesday)." I was shocked that ANY service center would care that much to call me to re-schedule. When I arrived I could see that the dealership was extremely loaded with work. Robert said they have been slammed for a couple of years with the growth in Georgetown. He said we will get to your truck as quickly as possible. They gave me ride to the car rental. The NEXT day Robert called said they tested all the injectors, the fuel, the fuel delivery system, they cannot find any rough idle. And we talked about the recent recall and some other work that has been done to the truck. I drove the truck and it seemed to run fine. I don't know what it was that caused the rough idle but it was gone. Robert said to see the cashier and wished be a Merry Christmas. At the cashier, the bill was ZERO. I asked what about the tech time, I need to pay for his time. She said NO CHARGE. I was amazed. They not only got my truck in early, spent time looking for a transient problem, and then did not charge me. I will always to the Mac Haik Dodge in Georgetown. And I really appreciate Robert Buckly. Bill

I worked with Jason Biles and Delicia Mitchell. - josephpekar

I worked with Jason Biles and Delicia Mitchell. If you expect a call back don’t. Horrible customer service. Failed to complete repairs under factory warranty. I had to bring it back a week later when parts arrived only for them to only do 2 out of 3. I have been calling for over a week with promise of return calls with nothing. Since surveys are such an important part of business I hope this gets someone’s attention and they call me back today and maybe they can get this review removed. Sad this is what I have to do to get my vehicle repaired…

Took 2024 1500 limited in for service recall and front - Edf1954

Took 2024 1500 limited in for service recall and front end dropping with air shocks ( 2nd time for same issue with them). Did not buy truck there because discovered they were playing games during buying process. But they are closet dealer for warranty. Made appointment and after a full week they had not even looked at truck. Never again will I ever visit them. What a bad joke for a dealership.

Adrianna was very helpful she took care of me she was - Stormy

Adrianna was very helpful she took care of me she was quick new I needed my truck and got it fixed quick

I recently needed an unforeseen engine replacement in my - taimc

I recently needed an unforeseen engine replacement in my Jeep Wrangler. The entire situation was stressful as I was just out of Powertrain warranty. I previously purchased an extended warranty and hoped that FCA would honor it. They did. However, had I not had the support and care from RO Service Department, in particular, Ms. Betty (Service Manager) and Ms. Monica (Service Advisor); I would be a complete MESS. These two ladies are professional, communicative, competent, and caring. The moment they had information about my Jeep (from the initial diagnosis to the scheduled FCA Inspector evaluation/visit, to the FCA approval to replace my engine and finally to when the Jeep was ready) they made sure to inform me immediately. I appreciate the effort they put forth when dealing with FCA. If I had any complaints, it would be with how slow FCA moved to approved the engine replacement. This had nothing to do with River Oaks' ability to fix my vehicle in a timely fashion. FCA needs to be quicker about their evaluation process regarding repairs under warranty; and not to disrupt the flow of dealership service departments and technicians. I appreciate the patience and thoroughness of Ms. Betty's team; and their persistence with contacting FCA to follow-up with the next steps! I'm extremely pleased and impressed with this dealership, and am eternally grateful to this very special group of individuals. The entire Service Team from management to the technicians need a raise and need to be featured on FCA's site as a model dealership; one that other dealers, nation-wide, should aspire to. They even washed my Jeep so that it was gleaming when I came to pick it up! I know this is typically a standard procedure at some dealers, but you wouldn’t think this dealership would have the time to do it (or even want to do it) after having to do a very labor intensive engine replacement repair! Replacing an engine is not like replacing an oil filter…there are many parts, lubricants, fluids, hoses, clamps, electronics that must be correctly placed and tested with the block to ensure that it runs correctly. I realize that this was not an easy task and managing every aspect of the repairs, along with paperwork for FCA had to be a nightmare! But this team handled it flawlessly and with precision. I will be recommending this dealer to any and all Mopar owners that need service. Grade: A+ , 100%

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

After reading so many reviews about Hacknet Credit - cousinsdave74

After reading so many reviews about Hacknet Credit Specialist, I was convinced that all my problems are over because I had late payments student loans, medical bills, bankruptcy, credit card debts and he assured me of a permanent job and went on with the job, just few days something happened I wouldn’t believe it my score is now 801 and everything was wiped out I’m totally free from debts including the bankruptcy and I got a high credit limit of $7,500. His service is excellent and reliable. Contact him now with his info HACKNET567@GMAIL.COM Text or WhatsApp +1(646) 450 2754

JJ was absolutely amazing, very helpful and super... - tamaranorman806

JJ was absolutely amazing, very helpful and super knowledgeable. Thank you so so much for your help and getting me in a brand new truck.

Was on a cross country road trip, front passenger fender - AlyssaS

Was on a cross country road trip, front passenger fender started coming off I was on a tight time line I called the shop asked if they could squeeze me in they said yes, I arrived they took a look saw it was my pins and clips that came off they luckily had them in stock got it all taken care of in less than 15 minutes. Shout out to Brian for being an all star and doing it himself since his techs were all booked up much appreciated.

Great! - Volnae

I brought my car in because the check engine light was on. Don was excellent in helping me. He provided me with a Christmas Present. He fixed my car for free and was AMAZING!! I am truly grateful. I was able to have my car before Christmas!

Superb Service Dept. - Dianne Rockefeller

Superb Service Dept. at Ancira! I was less than a month past expiration date and 15k under my warranty foe my Aux battery dying on me. Auxiliary battery is a problem that can go wrong with Jeep Gladiators. Nonetheless, they honored the warranty on my Jeep that I purchased from them! Big shout outs for thanks to David, Shane and Judd at Ancira Jeep…yes, I will continue to be a loyal customer and tell my friends what a stand up dealership you guys are!!!