336 Texas Chrysler Service Centers

Friendly and helpful Stan was friendly and helpful and my - JENNALHOSKINSON

Friendly and helpful Stan was friendly and helpful and my oil change was done in a reasonable amount of time

Very helpful job was done before the time quoted the - judithbuckreis

Very helpful job was done before the time quoted the service gentleman was very nice and helpful

Always such a pleasure coming in greeted and taken care - Gabe

Always such a pleasure coming in greeted and taken care of awesome crew also love our salesman, Charles Gonzalez pleasure coming in very helpful

Poor communication skills. - hpam92

Poor communication skills. Lack of urgency. I would recommend taking your vehicle, quite literally, anywhere else.

I appreciate good friendly service at Star Dodge of Big - Cawillett60

I appreciate good friendly service at Star Dodge of Big Spring. Sales and service were very helpful.

Fast and professional service also very informative of - Jreifert2012

Fast and professional service also very informative of maintenance questions about my Jeep. Had to drive an hour to come to this dealership but well worth the drive for the service I received

Everyone was so helpful. - Nattaly

Everyone was so helpful. I was able to drop off my car to get serviced and it was ready within a few hours!

Had estimated that the oil change could take 2 hours - occenter

Had estimated that the oil change could take 2 hours however exceeded my expectations and was done in an hour.

She was very knowlegable with all my service needs. - maricela_bravo2000

She was very knowlegable with all my service needs. Very fast and polite with my family and I.

Excellent Customer Service. - belindamorales1963

Excellent Customer Service. I went in for an Oil Change and had a couple of questions about my Chrysler 300C and Domingo was very Knowledgeable and was able to help me. Thank you, Domingo

This location is always very neat and has a comfortable - Ed

This location is always very neat and has a comfortable customer waiting area with a work desk.

They provided great service and their time estimates were - Ryan.ram

They provided great service and their time estimates were accurate which is much appreciated by me.

Never answers the phone for service department. - Cctloone

Never answers the phone for service department. I visited in person and no one was present to speak to about my vehicle service contract. Destiny was incredibly childish

Dealership is fine but they have a difficult time keeping - djball60

Dealership is fine but they have a difficult time keeping good service people. I was not very pleased with my last adviser.

My service advisor, Michael, was very knowledgeable, - mtm050359

My service advisor, Michael, was very knowledgeable, helpful and professional. They are a very busy shop, so I had to leave my vehicle there for a few days. Michael kept in contact with me and my vehicle was fixed in the time frame I was told. I will be going to Nyle Maxwell in the future.

Service department truly cares about your experience with - Rubynurse6

Service department truly cares about your experience with them. The mangers listen and go above and beyond their requirements.

The service side of this deal ship is great. - Stan

The service side of this deal ship is great. I would recommend the service center to anyone needing repair help.

Emanuel Padilla hands down provided the best customer - G_lottie

Emanuel Padilla hands down provided the best customer service I’ve ever had. He’s the best dealer that I’ve ever had the pleasure talking to and ensured I was 100% satisfied before I left. I’ll definitely be returning to him and referring him to friends and family.

Parts department was absolutely amazing! - ettezilg1

Parts department was absolutely amazing!! Jose Garcia is an asset to not only the Parts department but to the entire PCCDJRF Dealership! He was professional and extremely helpful. He went out of his way to get me a part for my Fiat that I could not get in Arizona. Wish more employees could be like him! He is a total leader of customer service! Thanks again Jose!!

I worked with Jason Biles and Delicia Mitchell. - josephpekar

I worked with Jason Biles and Delicia Mitchell. If you expect a call back don’t. Horrible customer service. Failed to complete repairs under factory warranty. I had to bring it back a week later when parts arrived only for them to only do 2 out of 3. I have been calling for over a week with promise of return calls with nothing. Since surveys are such an important part of business I hope this gets someone’s attention and they call me back today and maybe they can get this review removed. Sad this is what I have to do to get my vehicle repaired…

This place is awesome. They always take care of my... - Svengali

This place is awesome. They always take care of my vehicle. Especially the mechanic Clay

(PART 3) As soon as I get off the phone i begin doing - jljones2554

(PART 3) As soon as I get off the phone i begin doing research into what he's telling me and come to find there are NO WIRES NEAR THE OIL COOLER THAT WOULD CAUSE THE THROTTLE BODY AND THROTTLE PEDAL TO SHORT OUT. In fact the wires around that area are more protected incase of an oil leak and the only wires there are the Oil pressure and Oil temperature sensor wires, also found that the cost to replace the oil cooler is closer to $1000 then $2000 that he told me he was charging, so I'm being overcharged on that repair as well. I then begin to call other Dodge and Jeep dealerships in the area and they all confirmed that the oil pressure and oil temperature sensors have not connection to the throttle body and throttle pedal and there's no way that this would cause those to short out. I received this same statement from 5 dealerships including their own, because the advisor I spoke to didn't know I have a vehicle there or the situation. Also, I change the oil on our Jeep myself and the oil cooler is connected with the oil filter, and I've never seen oil pooling on top of the engine never had blow back on the back of the vehicle when driving and never left any oil droplets on ground signifying a oil leak. So, if that part was broken or damaged I believe that it was done by the dealership to get more money because of how this is turning out. I will continue to update this as I get more information and I plan on reaching out to the General Manager as well because now there's been no communication at all and no one is calling back. 10/24- Called this morning and no one is apparently available guess we will see if they do as they always do and call before closing time only time will tell.

I recently needed an unforeseen engine replacement in my - taimc

I recently needed an unforeseen engine replacement in my Jeep Wrangler. The entire situation was stressful as I was just out of Powertrain warranty. I previously purchased an extended warranty and hoped that FCA would honor it. They did. However, had I not had the support and care from RO Service Department, in particular, Ms. Betty (Service Manager) and Ms. Monica (Service Advisor); I would be a complete MESS. These two ladies are professional, communicative, competent, and caring. The moment they had information about my Jeep (from the initial diagnosis to the scheduled FCA Inspector evaluation/visit, to the FCA approval to replace my engine and finally to when the Jeep was ready) they made sure to inform me immediately. I appreciate the effort they put forth when dealing with FCA. If I had any complaints, it would be with how slow FCA moved to approved the engine replacement. This had nothing to do with River Oaks' ability to fix my vehicle in a timely fashion. FCA needs to be quicker about their evaluation process regarding repairs under warranty; and not to disrupt the flow of dealership service departments and technicians. I appreciate the patience and thoroughness of Ms. Betty's team; and their persistence with contacting FCA to follow-up with the next steps! I'm extremely pleased and impressed with this dealership, and am eternally grateful to this very special group of individuals. The entire Service Team from management to the technicians need a raise and need to be featured on FCA's site as a model dealership; one that other dealers, nation-wide, should aspire to. They even washed my Jeep so that it was gleaming when I came to pick it up! I know this is typically a standard procedure at some dealers, but you wouldn’t think this dealership would have the time to do it (or even want to do it) after having to do a very labor intensive engine replacement repair! Replacing an engine is not like replacing an oil filter…there are many parts, lubricants, fluids, hoses, clamps, electronics that must be correctly placed and tested with the block to ensure that it runs correctly. I realize that this was not an easy task and managing every aspect of the repairs, along with paperwork for FCA had to be a nightmare! But this team handled it flawlessly and with precision. I will be recommending this dealer to any and all Mopar owners that need service. Grade: A+ , 100%

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

After reading so many reviews about Hacknet Credit - cousinsdave74

After reading so many reviews about Hacknet Credit Specialist, I was convinced that all my problems are over because I had late payments student loans, medical bills, bankruptcy, credit card debts and he assured me of a permanent job and went on with the job, just few days something happened I wouldn’t believe it my score is now 801 and everything was wiped out I’m totally free from debts including the bankruptcy and I got a high credit limit of $7,500. His service is excellent and reliable. Contact him now with his info HACKNET567@GMAIL.COM Text or WhatsApp +1(646) 450 2754

JJ was absolutely amazing, very helpful and super... - tamaranorman806

JJ was absolutely amazing, very helpful and super knowledgeable. Thank you so so much for your help and getting me in a brand new truck.

Was on a cross country road trip, front passenger fender - AlyssaS

Was on a cross country road trip, front passenger fender started coming off I was on a tight time line I called the shop asked if they could squeeze me in they said yes, I arrived they took a look saw it was my pins and clips that came off they luckily had them in stock got it all taken care of in less than 15 minutes. Shout out to Brian for being an all star and doing it himself since his techs were all booked up much appreciated.

Great! - Volnae

I brought my car in because the check engine light was on. Don was excellent in helping me. He provided me with a Christmas Present. He fixed my car for free and was AMAZING!! I am truly grateful. I was able to have my car before Christmas!