391 Texas Chevrolet Service Centers

After waiting 2 1/2 Years after The "Chip Shortage" - Tom45331959

After waiting 2 1/2 Years after The "Chip Shortage" during Covid, we were still getting the runaround at a well known Chevy dealership in Arlington about the chips needed for our 2022 Traverse. On a whim while out driving around one Saturday in September we stopped at Jerry's Chevrolet in Burleson and spoke to Joseph Pekar, the Service Advisor on duty that day. Joseph was friendly, and sympathetic about our frustration with the other dealership. He took the information on the car, and the chips needed to finally make our car whole and completely functional. He explained that it would take a few days for the chips to come in, and set up a day with us to bring the car in when he could personally oversee the service on our car. The service went off without a hitch. and was completed exactly as promised. When we arrived to pick up our car Joseph went over the work that had been done, and answered our questions about the new functions available to us for the first time since we bought the car. I highly recommend the service department at Jerry's Chevrolet, and applaud Joseph Pekar for his commitment to great service and customer satisfaction. In the past I purchased new vehicles at other dealerships, and then regretted my choice once I had to schedule service for those cars. This time I think I did this the right way. I Experienced Top-notch service which made me comfortable enough to come back a couple weeks later and buy a Silverado from Jerry's in Burleson. I hope this tribute to Jerry's service department will be helpful to those who have been discouraged with service experiences elsewhere, and will give you food for thought if you are considering purchasing a new Chevrolet. God Bless you Jerry's of Burleson, Keep up the Great work! Tom Merryman

Excellent service, very knowledgeable. Would highly... - Pamgriffis66

Excellent service, very knowledgeable. Would highly recommend. Will definitely be back for the best service.

Had 1 bad visit. - minytie

Had 1 bad visit. But, they have went above and beyond to make things right. I am very pleased with the end results and will definitely use them in the future, if need be. Thank you!

Overfilled the oil on my Corvette after they listed it - WCStanford

Overfilled the oil on my Corvette after they listed it wrong in the system. Let it sit for 30 min completed and didn’t bother to tell me so I ordered a Uber for nothing. Checked the car when I got home and it’s 2 quarts over full. I drive back over there and they have people in slacks and button ups who don’t know anything about cars trying to convince me I was wrong as they manipulate the dipstick with their rag, when I check it myself right in front of them it’s clearly 2 quarts overfilled. So instead of just doing whats right and doing it again, They want to argue with me. While the two gang members that changed the oil crack jokes that I must be a forum member. Finally, I had enough because it was obvious they weren’t trustworthy or didn’t know what they were doing to begin with so I just came home and redid the job myself, I guess that’s what I get for trying to save time. Do not take your car here for any reason because in the event something does go wrong they’re not going to do anything to help because apparently $100 is worth losing customers.

So, kind of you MR. - mlmmiller29

So, kind of you MR. Ted to take care of Lester at Longhorn Lesters truck with broken belt. Lester didn't know that his kitten was under his hood when he started the engine, he is saddened, we are too. Thank you for your kindness of your company to take good care of his family today he really appreciates you all. November 28,2023, Rest in Peace little one.

Beyond Poor Customer Service - nathanrossw

I just got back from the worst experience I've ever had at an auto dealer's service center. I called yesterday to make an appointment, or get some information on coming in to get my Traverse serviced under warranty. Spoke with Chuck, who said just come in when you can, so I said I'll see you tomorrow and he said ok. I get there today and I'm the only customer in sight - awesome! Every service desk had an employee behind it. This should be quick (I'm thinking). Still took them about 4-5 minutes to greet me, only to tell me that they're 3-5 days backlogged. So my only choice is to drop my vehicle off for 3-5 days before they can even look at it. I asked them if they were any options as this is my family's only vehicle and I have a one month old daughter that I need to get to a doctor in Rowlett, but can't until the A/C's back up. The guy I was talking to was totally unforgiving and seemed like he could care less. So, why didn't Chuck tell me about this apparent backlog? Take your business elsewhere. They're rude and unprofessional. Even if you don't believe me, they don't even have the time for your business anyhow!

Total Disatisfaction GM and dealer - edannhaus

Purchased A 2500 hd truck in April. First trip transmission cooler was plugged by Mayflies (love bugs) Complained to the Owner in Law (Darrel) and he promised the problem would be brought to a quick resolution with GM . Never heard from him again. November the steering became very loose . Took it to Laroche and they fixed the problem . Turns out GM had issued a bulletin to correct the problem. The dealer Laroche and General motors did not notify me or anyone of the safety issue. Today my battery went dead and I charged the battery to take the truck into Laroche to save them from having to two me in. They tested the battery and said it was rechargeable so no replacement. No more GM Chevrolet and laroche for me. I am so upset with them I am moving my church Membership to another congregation. (The Pews are full of Laroch people)

exellent service and the people are always friendly, I - pwelch

exellent service and the people are always friendly, I would highly recommend this dealership to my friends and family

If I could leave zero stars I would. - Brandy.S

If I could leave zero stars I would. The service department had my car for 6 weeks and gave it back to me in worse condition than when I dropped it off. I took it to them because the check engine light was on and need it to pass inspection. 6 whole weeks later they tell me it’s ready, I pick it up, the check engine light is still on, it still runs just as bad as when it was dropped off, didn’t pass inspection and now the two from windows miraculously have broken regulators. They were not like that when I dropped it off. They seriously gave me my car back with my windows taped up. What did I pay $1794 for?? Nothing was fixed. It is in worse condition now. When I questioned her about my windows, the service manager Victoria told me that they dont work on vehicles that are 10 years old or have over 100,000 miles on them because additional problems can arise while being repaired. (My car is not 10 years old nor does it have that many miles). So be aware when considering purchasing a vehicle from them, they may not want to do future repairs. I am highly dissatisfied and disappointed with the service I received with Leo Martin.

39 business days to get front and rear bumper fixed! - SpringbokJoe

I don't do these kind of reviews, but this was such a horrendous experience, I had to find a way to let others know. At first I thought the statement of work with it's 18 days to get such little work done, was insanely long. Boy was I in for a ride! Seven weeks later, I had enough and told them to have my truck out for me to pick up, whether repairs were done or not. With my drive home and getting home I found visibly 12 things that was not fixed - from small things like areas that was not painted to my bed not being mounted properly and somehow I now have one head lamp with a chrome bezel and one with a black bezel! I will not get into the detail of my experience, but I would like everyone to know about this place. Management is clearly of the 'good ol boys' club and got to where they are by riding the coat tails of others. Stay away from this place. I've had experienced this dealer, both in buying services and service department. Parkway Chevrolet is a FAR better option. The folks are actually sincere and human and want to work for you, instead of making money as the first priority.