3,947 Texas CODA Service Centers

I purchased a 2006 Aston Martin from the original owner a... - asnadimi

I purchased a 2006 Aston Martin from the original owner a few months ago. Make a long story short the original owner lied/misrepresented the condition and history of the car. I was interested to find out if the misrepresentation had seriously affected the cars value. I called Aston Martin Dallas to ask for an appraisal of the car and was directed to speak with Chris Johnson Sales Director. I explained to Chris that I would like to have my car appraised and would like to know what the fee would be. He was curious as to why I needed it appraised and I explained the situation. He said he would call me back. I waited one week for him to return my phone call and finally called him back but this time left a voice mail reminding him that I was still waiting for information on the appraisal. I waited another week with no word from him and decided to call him again. This time I was fortunate that he took my phone call. He made no apologies for not returning my call or calling me for the past two weeks and instead arrogantly questioned my motives while hinting that I intended on filing a frivolous lawsuit against the original owner. Again he told me he would look into the appraisal and call me back which to this day 2 months later never happened. The entire experience was insulting and displayed a lack of character on Mr. Johnson's part. My request for a paid appraisal is not out of line, but he simply had to say that it is not a service that his dealership offers instead of running me around for more than two weeks and then being condescending.

I would not recommend this dealership if it was the last... - Sheri

I would not recommend this dealership if it was the last one on earth. We were in Victoria in February and my car broke down. We used Cadillac's courtesy service to have my car towed to Victoria Atzenhoffer. They towed my car back to me in Rowlett Texas. During the time the car was picked up and delivered back to me there were scratches put on my car that were not there when they took possession of my vehicle. They first told us to get an estimate on the damage and send it to them. Once they received the estimate they declined saying there is no proof that the damage occurred in their possession. Asked us if we contacted the towing company that was contracted by THEM. The dealership that I deal with in Frisco is in disbelief for the way that we have been treated. Atzenhoffer Chevrolet your service stinks! My father used to purchase all of his vehicles from them when he was alive. He would be livid.

All I can say is Liz in the Atzenhoffer Service... - Stephenei_g

All I can say is Liz in the Atzenhoffer Service Department has done it again!!! On top of being extremely friendly, she is prompt with updates and can or knows where to get my questions answered. I know that she doesn't do it ALL on her own, so many THANKS for the guys in the shop that are doing the work.Where else you can get a ride to and from work when you go in for a break job or oil change?! That PLUS being able to borrow a courtesy vehicle when you have a more complicated repair. Talk about convenience! More importantly, I know that I am getting quality parts with professional installation whenever I drop my suburban at their door. Atzenhoffer has earned my business FOR LIFE with the constant and consistent exceptional service I have received over the years! Thanks again, Liz, the entire service team, and the mechanics for earning my business over and over!!!

The service is great! They always try to find the best... - Kat DR

The service is great! They always try to find the best deal for parts on your car. If you don't want to wait for service on your car they will take you home and pick you up.

Audi North Austin is at the top of the list for me when - james

Audi North Austin is at the top of the list for me when it comes to service experiences at a dealership. Leo and his team (I worked with Eddie this time) provide top tier customer service, great communication, and transparent pricing to their customers. Each time I have gone in to see Leo and his team they have taken care of me better then I could have expected. I will be buying my Audi's from North Austin Audi moving forward, and will not take my car for service any other place!

Can’t say enough bad things about our experience. - BadAudi

Can’t say enough bad things about our experience. They’re very friendly and accommodating throughout the purchase phase but that honeymoon doesn’t last. About 7 months after we purchased our A6, it needed an oil change. Took it in and had it changed but afterwards, the car wouldn’t start. 4 months later we had no diagnosis as to what was wrong, no ETA as to when it would be fixed, and the only communication we would get from our service rep was a bi-weekly text that said “no new news about your car”. At this point, we asked them to buy the car back and we’re told they don’t do that. Enter our lawyers and another 4 months later, we finally sign the paperwork to have them buy the car back. Our service rep was incompetent, the service manager was rude, never returned any of our calls and never answered our questions, just handed out excuse after excuse. I tried to speak with the GM but he was too busy to talk with me. I was given his assistant to speak to and was told she would be speaking with him right away when he got back from lunch. Just like the rest of his employees, I never got a call back. I’m still flabbergasted that a company can operate the way they do and stay in business. Not only will I never own another Audi, I’ll never purchase a vehicle from any North Park dealership.

Great service and flexible, attention to detail and goes - AlexS4

Great service and flexible, attention to detail and goes above & beyond to do the job right