300 Texas Buick Service Centers

After getting basically sent on my way by the rude owner... - mrbuck1964

After getting basically sent on my way by the rude owner of CenTex GMC in Mexia even though I had an appt.for service I made ten days before,I called Carl White GMC in Corsicana about getting my truck checked under warranty on an ignition problem,the service mgr.Rhonda told me to come on up and they would take care of it,well, I went straight up there and they got me in almost immediatly,diagnosed my problem ordered parts and got me back in the next day to install the parts. I would not hesitate to recommend this dealership to anyone needing warranty work and if they treat someone who didnt even buy the vehicle there as good as they did me I would sure recommend them if you are in the market for a new vehicle too.

Check Engine Light - Model51

About 20 miles east of Sierra Blanco my check engine light went on. Spoke with Danny Martinez on the phone and he was able to provide me with reassurance that my Buick would make it to El Paso. Once there he and the staff were able to determine the cause: bad gas and got me on the road home to Santa Barbara, California-Free of Charge! Three words: Honest, Kind, Professional

Made an appt.10 days prior,went in on time and got signed... - mrbuck1964

Made an appt.10 days prior,went in on time and got signed in. About 30 min.later the owner of the dealeship came and told me they wouldn't be getting to my truck today,I asked why since I had an appt.and he told me he wasnt putting me in front of his customers since I hadn't bought the truck from him,I asked for the nearest GMC dealers phone number in Corsicana,he then rudely told me "it's in the phone book,go look it up" and walked off.This man is the rudest a**hole I have ever met to be the owner of a dealership. I then called a friend and got the number to the other dealer on my own. The service consultant at Carl Whites in Corsicana told me to come on up and they would take care of me. I drove straight up there and they took me in and diagnosed my problem,ordered the parts and made a next day appt.to install the parts.I am fixing to be on my way up there shortly.Hmmm,this dealer cares enough to work someone in for warranty work two days in a row and is a LOT busier than CenTex was. As an added note,an ex service tech from Centex told me the owner used to tell his employees he doesn't want service/warranty work,all he is interested in is selling new vehicles. SO,beware if you are thinking of buying a vehicle or getting a vehicle in his service dept for warranty work,if you dont believe me just call and ask for Mr Goswick and try to get in to get service if you didnt buy it there and see how rude he is to you......

The cost for repairs was actually LESS than an... - whittingtontexas

The cost for repairs was actually LESS than an independent guy. just because they are a mazda dealer and had the parts already in the back.

Chevrolet claims total customer satisfaction is important... - bobby.burge

Chevrolet claims total customer satisfaction is important to them. Their mission statement also states to provide the highest level of service. In my opinion you won't find either at this dealership. I went by there for an orientation on my navigation system and was rudely interrupted by a small man claiming to be the Big Boss. His name was Matt . He was rude, intrusive in the conversation I was having with another employee, clearly showing his lack of class or character. This dealership and Chevrolet should be ashamed of his behavior.

They were selling a "Certified" low mileage suburban. - MONO

They were selling a "Certified" low mileage suburban. I brought a body shop person with me to inspect the truck. As it turned out it had been hit on the rear drivers side door area. Carfax showed minor damage to the rear of the truck. The salesman was literally speechless when we confronted him with the inspection results.

Work was done in a timely manner and service people were fr - GLORIABE

Friendly and respectful. I feel comfortable and confident that my vehicle has been well taken care of over the years. I would definitely recommend this dealership to others and have done so in the past. Sometimes I have felt the prices for service has been a little high but they do a good job.

To begin with the car had to be towed to the Dealership a - mccraryr

To begin with the car had to be towed to the Dealership a 2nd. time. 8 days to repair my car & they don't offer loaners, nor did they tell me that I could get a rental & be reimbursed for it. This car is still under warranty, so far it has had 2 batteries replaced, 2 Fuel pumps replaced, multiple trips to get the rear camera repaired. Plus I paid to have the original tires replaced which were defective. I called GM to complain & see if they could help. The answer was they would get back to me in 3 days. The GM rep. that called me back mentioned that the Service Manager said that they had trouble contacting me to let me know the car was ready. I offered to show her the phone call log on my phone so that she could see that that was just not right. Buying the car was a pleasurable experience. My dealings with service have been just the opposite. I will say that Nick tried his best and was easy to deal with.

Great place to buy a new vehicle. Ask for Andrea! - theparkers0412

My new sales representative Andrea made the entire experience very easy and non-stressful right from the very beginning. She was upfront and honest about everything and I did not feel like I was being cheated out of anything. She was very pleasant, professional, and knowledgeable on the vehicle I was looking for and available to answer all of the many questions. I had a new vehicle I'd recently purchased two months prior that I was unhappy with and wanted to trade it in for something different...the dealership where I purchased the the vehicle from was just too far away from where I lived so I choose dealerships that were closer. Andrea was punctual and dialed in to what I wanted to see while at the dealership and even went the extra step with me to show me vehicles that were just recently brought to the dealership so I could be 100% sure of my choice and I’m really glad she did that because I changed my mind once I saw the truck in the other lot. I’m a very straightforward person and walked away from a different dealership earlier that week because they were trying to pull a fast one over my head and I didn’t like it...drove 20 miles the other direction to meet with Andrea at Classic Buick GMC and got the deal I was looking for without the hassle and swindling. I was in-and-out within a little over an hour. Andrea has surely made my wife and I lifetime customers and I tell everyone about her and about the dealership whenever I get a chance. Thank you Andrea for outstanding service! You’ve just made a lifetime customer!

If your going to be in the job of service show your... - Queen

If your going to be in the job of service show your customer services. I went in to get repairs and they had no loaners vehicles and my service guy "Mike" didn't attempt try everything to get one either. He seem like he was just there to get paid is the impression I got . I will not ever use this location again.

Good service and service attendant was very considerate - hambone1950

Good service and service attendant was very considerate in explaining what needed to be done.

Rich was an excellent in listening to the problems and - Miller

Rich was an excellent in listening to the problems and diagnosis the issue. He has great customer service.

On 12/7/08 My wifes Suburban broke down in Yoakum while... - jack3430

On 12/7/08 My wifes Suburban broke down in Yoakum while visiting her mother in the hospital, My brother-in-law had Cooper Cheverolet pick it up and was told the fuel pump was bad 400.00 to repair, they then called back and was told it need a wiring harness another 400.00 we told them to put the parts in a box and we would pick it up but they charged 190.00 to put it back together, it was brought back to my regular mechanic and repaired by replacing a 20.00 harness and labor totaling 192.00, he said there was nothing wrong with the fiel pump. I called a dealer in Houston and was told a new fuel pump comes with a wiring harness

Service Dept. seems incompetent. They might be able to... - dhemme1998

Service Dept. seems incompetent. They might be able to change your oil or rotate tires. If something complicated, forget it. Kept old Ford car for 4 days, couldn't figure out problem, but just tried different stuff, hit or miss, charging big $$$ along the way for every little thing they did. And they accomplished nothing. Finally, on 5th day, we got car back, still broken. Will take somewhere else. Never here again. Fool me once, etc.

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