173 Texas BMW Service Centers

Adam is he best service advisor i have ever worked with. - Larry gockins

Adam is he best service advisor i have ever worked with. I have owned many different vehicles, BMW’s and other brands. I have never met such an efficient, professional and caring service advisor in all me life. Thank you for everything you do Adam.

The service advisor was super! - CarMan

The service advisor was super!!! My car got taken care of quickly. Some things need fixing or correction...for example..the waiting room has one TV that is not working...restrooms were closed....no TV remote available....the computers in the customer area (all 3) were not working....

Great service, very welcoming. - joramos3

Great service, very welcoming. Mr.Thomas always does a great job getting me in and out.

Excellent service, clean facilities, great communication, - BMWBLONDIEHTX

Excellent service, clean facilities, great communication, and hard working staff members. Joe “JZ” was my advisor and he is just a ray of sunshine and full of positivity. Love him and his team!

Chris Guzman provides excellent customer service every - Elena

Chris Guzman provides excellent customer service every time! Fast and reliable upkeep for my Mini!

Customer service has been very good thank you with - Linda McKinney

Customer service has been very good thank you with updates and getting back in order

I’ve had my 2015 Gran Coupe serviced at Principle since I - TejasChica

I’ve had my 2015 Gran Coupe serviced at Principle since I bought it. The service department has been moving toward excellence since Principle opened and now, because of top notch service reps, the department is a joy to work with. John and Scott take great care to let me know what my car needs (and what isn’t critical.) They respond promptly to my questions, help me find savings to maintain my old car in excellent condition and treat me like a human being.

The service advisor Christian was very helpful in - t

The service advisor Christian was very helpful in explaining the issue and giving a valid resolution.

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

After reading so many reviews about Hacknet Credit - cousinsdave74

After reading so many reviews about Hacknet Credit Specialist, I was convinced that all my problems are over because I had late payments student loans, medical bills, bankruptcy, credit card debts and he assured me of a permanent job and went on with the job, just few days something happened I wouldn’t believe it my score is now 801 and everything was wiped out I’m totally free from debts including the bankruptcy and I got a high credit limit of $7,500. His service is excellent and reliable. Contact him now with his info HACKNET567@GMAIL.COM Text or WhatsApp +1(646) 450 2754

Service department is absolutely horrible! - erikscott23

Service department is absolutely horrible! Refuse to give me an itemized estimate for my wife’s BMW

Amazing customer service, they know your time is valuable. - Fatima

Worry free, no time wasted and extremely pleasant while being helpful: I don't even worry about my car anymore because I know that should something go wrong I can count on FRANK at parts and services to fix it. They know my time is valuable so Frank always makes sure the problem is resolved in a timely manner so I don't have to take time off of work. The best part is that they will pick up my car wherever it is and either lend me a car or pick/drop me off where I need to be. I honestly love that about my dealer. They are very AVAILABLE.

The service at the dealership was second to none. - Harrison Zeigler

The service at the dealership was second to none. Staff were welcoming and responsive to any questions or concerns I had and made sure to answer any requests I had promptly and thoroughly.

2023 760i xDrive. - dsyn

2023 760i xDrive. Paid cash for it and bought 5y ext bumper to bumper warranty. Service department at BMW of Lubbock/Cavender BMW is incompetent. Had a minor accident, insurance covered, sent to dealer for calibration after body work. Dealership didn't calibrate correctly so hot air blowing from AC. Turns out dealership technician didn't reassemble the front bumper correctly after calibration. 2nd Issue, front camera out so took it back. Service dept says its a bumper bracket related to the accident so contact my insurance. I did. Insurance says it's not related to the accident. I end up paying out of pocket for repair. Dealer at this point has taken my bumper off 3 times, 1st to calibrate, 2nd to fix their faulty repair, 3rd to say the bumper bracket is broken and not covered by my extended warranty. Icing on the cake is they were supposed to take care of a recall related to the computer and assured me they would before I picked up the car. They call me to tell me the car is ready for pick up. I ask if the recall has been fixed, as my app tells me it hasn't been. Of course, they say "oops" forgot about that, even though they assured me it would be before I picked up the car. I'm not happy about their service so the service "advisor" goes to get her "manager" to relay my concerns. Another service "advisor", next computer over, decides to come over to "remedy" the situation and tells me after reviewing a few files that "we (the dealership) never took your bumper off to service your vehicle." Infuriating as they sent me multiple videos of the technician working on my vehicle with the bumper taken off. I ask the service "advisor" after she comes back what her name is. She says she feels threatened and wouldn't tell me. Threatened for being included in a bad review? Incompetence. That's the word summarizing the service department at BMW of Lubbock/Cavender BMW. Buy your BMWs and get them serviced elsewhere.

I took my X3 in for service today and this was the second - Jennsmith33

I took my X3 in for service today and this was the second time Cooper Smith has helped me. He is, by far, the most helpful, honest and down-to-earth person I have ever dealt with in my 34 years of having maintenance done on various vehicles that I have owned. I could not have asked for a better experience. BMW of Tyler, you have an excellent employee in Cooper. Cooper, I can't thank you enough for your help!

Replace rearview mirror - Voltowner

When I requested an estimate they said they would first have to order a part. They did not give me a followup call. However, when I tried again I got good service. They set my expectations appropriately and explained that without replacing the whole door they could not eliminate a slight gap. However, the service was quick and what I paid seemed very reasonable. I don't even notice the wind noise they said I might have.