Stay away! - Tammy
Stay away! WARNING!!!! The lack of integrity, care and concern for their customers during and after the car buying experience was the worse I’ve ever experienced. During my car buying process I was presented with maintenance records totaling $1900 in maintenance that was supposedly performed. Non of which had been completed. The maintenance report was bogus. After discovering the vehicle needs an alignment etc. I immediately emailed the GM (Alex)twice regarding my complaint. He hasnt responded to my emails nor did he return my calls. Every time Ive called the service department , the salesman , or management , Im getting the run around. No one has a definitive answer. I’m being told Managers are gone for the day. They won’t be back until Monday or they just left. It’s been 11 days and the unprofessional customer service is terrible.
Stay away! You will regret it.
There wasn’t a walk around the vehicle. My salesman didn’t cover major features. He left without adding a frame to my temporary tag. Which made the plate easy accessible to thieves. The sales sticker tape was left on my vehicles windshield. The gas needle was under E. I was aware it had little gas not no gas! The next day I discovered stains in the third row carpet. Before I purchased the vehicle it hadn’t been detailed. So, I bought it to Larry and the finance managers attention. Their excuse was, “our guys don’t do a good job so that’s to be expected.” Wow and that’s acceptable? I insisted on having the vehicle detailed. Instead they offered me a $100 check which they said would be mailed. It still hasn’t been cut! Within 24 hours I noticed the windshield wiper fluid sensor is defective. The drivers mirror the service report says they replaced, fell out of the socket hours after I drove away!!! They said the tread on three tires was at 65 percent or more. I discovered in the daylight that three tires are completely bald. The report said an alignment had been done. Not so! The vehicle is pulling to the right and left. All of these issues according to the service paperwork were completed prior to my purchase. All lies! And no one will address my concerns. Nor have they offered to fix the issues nor have they offered reimbursement. I sent pictures and videos to my salesman as evidence showing the work was not completed on my vehicle. He promised to show it to the service manager who wasn’t in office at the time. Yet, I didn’t hear anything back from the service manager. So, I followed up with Larry and he said the service manager won’t be back until Monday. Next, I reached out to Hosea the sales manager because he promised to call me back and never did. Hosea stated, that he spoke to Alex and Alex the GM preferred to speak with me himself. Yet he has not contacted me as of yet. Now it’s been 11 days and still no response nor a resolution insight. I have been courteous, respectful and patient. Yet NOTHING!! They owe me a $100 check for a $300. And at least $2000 in repairs. AND FROM THE LOOKS OF IT THEY CAN CARELESS ABOUT MY PAIN AND SUFFERING. As of January 10 no check no solutions ! Not to mention they tried to sale me warranties totaling 11k!! Unless you want to drive away disappointed with thousands of dollars in repairs, that aren’t based upon an AS IS CONDITION BUT BASED UPON LIES THAT ARE INDICATED IN BOGUS SERVICE REPORTS. THAT STATE THE WORK HAS BEEN DONE ; STAY CLEAR OF WEST HOUSTON INFINITI!
As far as I’m concerned they prey on women AND DOUBLE MINORITIES. At this point no one wants to take responsibility nor show accountability for the wrong they’ve done. Dealing with these people will be the worst decision of your life. The purpose of my experience is to WARN ALL WHO WILL POTENTIALLY CONSIDER WEST HOUSTON INFINITI. I am resilient
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In