1,033 Tennessee Rivian/1000 Service Centers

After having my 2000 Jeep Wrangler Sahara towed to this... - aube67

After having my 2000 Jeep Wrangler Sahara towed to this dealership and requesting a diagnostic of the existing problem, I also requested an oil change, and front headlight replacement (I had the part). After waiting and hour Mr. Bush came to the lobby and informed me that the battery had "two bad cylinders" and that the charges today would be $131.00 plus tax. I agreed to this and he said it would be 30-45 minutes. After another hour, Mr. Bush informed me that my Jeep was ready. When I arrived at the cashiers counter to pay my bill it totaled $223.34. I was charged $41.00 to install a headlamp and $41.00 to put a battery in. After questionging these charges I was told basically "TOO BAD"! I also called two other Jeep dealers within 150 mile radius and they BOTH quoted charges for all of this at less than $120.00. THEY ARE OBVIOUSLY CONTENT WITH A FAST BUCK AND NOT RETENTION OF CUSTOMERS!

great bunch men and woman to work with all the men in... - msdimitri

great bunch men and woman to work with all the men in shop . has been great to work with . Glen S has survived my truck for many years always did a great job imd

Neal Williams was extremely polite and helpful. - Jtpropinnovations

Neal Williams was extremely polite and helpful. Extremely enjoyable to do business with in the service department. Thanks again Neal Jamie farmer

I took my 2020 ram 3500 in with an oil leak around oil - jmathis

I took my 2020 ram 3500 in with an oil leak around oil pan gasket. asked would be ok to have a few days. 2 weeks later called said parts should be in next day. should be ready around Jan 1. Called to check on the truck and said should be ready soon I said I was needing it to haul equipment service rep said tough luck won't be using it for a bit. called every couple of days checking on it. excuse that waiting on a bay to put it in. should be ready in a couple of days. then brush guard in way and aux switch wires in way. called several times with service guy not in or at lunch will call you back with never a call back. fast forward to week 7 after waiting on hold for 40 min they said truck in shop should be ready Thursday. friday called after talking to 2 different service dept guys should be done Friday. no call back about called Monday at lunch different service guy said still working on it. got a call Monday late afternoon said should be ready Tuesday morning by 10 Had to add oil and fluids still. No call so called at 11 said it's ready was getting ready to call. got there to pick it up on a warranty job and said I owe almost 600 because they had to take 4 bolts off brush guard. I raised a fit and final charge was 0. so it almost took 8 weeks to fix a warranty oil pan gasket then tried to charge almost 600 dollars not counting the truck I have been using not mine.

They kept my car for 2 months. - sweetnessstaff88

They kept my car for 2 months. They gave me a long list of things that was wrong with my car that costs hundreds and thousands of dollars. I was going to go somewhere else but my service plan was going to pay for one of the items. Mr. Adam Keller consistently try to upcharge me for new things they found was wrong with the car. When I would call and try to check on the car he wasn't available and I left messages and he wouldn't call me back. He was very rude and wouldn't listen when I did talk with him. I had to report his behavior to the supervisor. When they finally begin to work on my car, Adam called asking for more money for a hose. They do not understand that the customer have a family too. I am a single mother. I needed my car for work so I can take care of my family. The impression I got was to try to get as much money as you can out of the customer, and the customer does not matter.