1,033 Tennessee Rivian/1000 Service Centers

Basically If you’re not looking to buy a car the - 568manager

Basically If you’re not looking to buy a car the dealership won’t contact you. Last year had issue with the title that took 6 months to fix. I had to visit them 3 times a week to get it resolved. Year before that tried to get some gap canceled. Never returned my phone call had once again go up there to get it fixed. Now I once again am trying to get some gap canceled and I can’t get a phone call back. Called them now 4 times once I got the billing dept she said I had to talk to finance and I was like they don’t pick up the phone. She blindly transferred me back to the finance dept and here we sit. They don’t give a dam about you unless you are handing them money. Worst experience ever. Update. The dealership contacted me and have since resolved the issue I had. The gentlemen was very professional which I appreciated. Can’t say that would give them another chance at this point but at least as of today they took ownership of the mistake. Thanks to Phillip representative at the dealership.

Oil and filter change - bILLb

I finally found time to get an oil and filter change for my 2011 Regal and made an appointment for Wednesday June 3rd at 2;30. I should have waited for one day. When I got home there was US Mail from Rice with a $10 discount for oil and filter and this morning I got the same in an e-mail to me. I could have saved $10.

Service department did great and Cade was very - Steve

Service department did great and Cade was very knowledgeable about bmw. Kaleb was very nice in service dept

Great Experience - Katie

The service department is always friendly, polite, helpful, attentive and honest! Their smile is your logo, their personality is your business card, and how they leave other feeling having such an amazing experience with your company becomes your trademark. Kindness is NEVER wasted. It always makes a difference!

We have NEVER received the kind of service from a - mecmontana

We have NEVER received the kind of service from a dealership that we were dealt by Riverside GMC in south Pittsburg, TN. On a scale of 1-10, there's was a 20! Broken down on a cross country trip, our transmission died. We arrived on a Saturday and they allowed us to stay in our camp trailer on they're back lot. They found a transmission (on a weekend) and it was delivered on Tuesday. KELLY BRUNI and CHRIS (service tech) kept us informed constantly. CHRIS had the dead transmission out, and was ready for the install as soon as it arrived. In the mean time CHRIS spotted a leak in the radiator, and found a local replacement and installed it before the transmission arrived.We were back on the road Tuesday afternoon! The entire staff, especially KELLY and CHRIS, deserve all the accolades you can find. Professionalism above and beyond. Kathy and Michael Clark mecmontana@yahoo.com

Just serviced my car at Roadshow BMW and Jody, my service... - josephine06

Just serviced my car at Roadshow BMW and Jody, my service advisor, is fantastic!! Everyone there is wonderful, friendly, and courteous! Always willing to help and advise.

Randy Plummer is awful to deal with! - BMWTraveller

Randy Plummer is awful to deal with! What an arrogant non-professional. I will never buy from this dealership because of him.

Zero Star Rating - Highly Upset

The service department here is absolutely horrible! They like to screw people over on over priced parts and labor. They had truck for over a month, wanted to charge us $2000 for the parts and labor they had done and the truck still wouldn't start. They also burnt up 2 batteries while the truck was there that we had to pay for! We got the truck and took it to someone else, he got the truck running and noticed that the oil pressure gage wasn't working. Note, We paid the dealership for a new oil pressure gage that apparently didn't get put on! I wouldn't even give this dealership any stars at all!

I'm very unpleased with my service I received and I'm not - stepfaniew

I'm very unpleased with my service I received and I'm not sure that I will return to this store

Took our GMC Canyon to the GMC dealership in Winchester... - Tsteelm2

Took our GMC Canyon to the GMC dealership in Winchester last Friday to be serviced. That night as we were going out to eat we received an alert to add oil. stopped at a gas station and added 4 quarts of oil. It was dark, it was raining the oil was expensive. Gave the dealership a call on Saturday morning and was told to bring it in. We live an hour away. The result was an O ring, no idea if it was from the old filter or the new. We received no apology, no concern of our inconvenience. We take the truck there because we purchased it there and felt they would be professional in dealing with our needs. We expected more from this dealership and especially the service department. The service department is an important factor when I purchase a vehicle. This was the second truck we purchased from this dealership.

You're service department is awful. - bmark021474

You're service department is awful. What is the point of taking online appointments if when the customer shows up you just tell them that if they drop their car you will look at it in a week or so? I made appointment last week to have my car looked at. I have a transmission code popping up. You're service page asks for all details pertaining to why you are bringing car in. So why would nobody call me to let me know that you wouldn't be able to honor the appointment and would need to keep my car for a week or longer?? When I asked service writer why they took appointment and didn't call she said she just looks at appointment not the reason. She was rude and I didn't appreciate it. Ive been trying not to drive car much in case it's a big issue. I drive it all the way from my house to dealership for appointment I made last week and I get told you can't look at it for over a week? If it was going to be big repair I was considering buying a car from Barnett. I will be sure to let everyone I Know not to bring their car to Russell Barnett or to buy a car.