52 Tennessee Nissan Service Centers

Excellent service - Service dept will lie

Called Thomas Y. on 7/17/19 about major problem with Autonation Nissan, said he would get me in and fixed asap, he did, fantastic service! Picked up our vehicle on 7/18/19 at 1130 hrs

This is the worst service center I’ve ever seen! - Sohobrown12

This is the worst service center I’ve ever seen! They will not listen to the customer because THEY are TECHNITIONS and know everything!! When I told them they were losing a customer they didn’t seem to care!!! Go to another Nissan dealership!!! Beware!!!!

I would leave zero, if it were possible. - tiffsmom91

I would leave zero, if it were possible. I'll start with them calling me every few weeks wanting to buy my low mileage 2019 Rouge back. The last time someone called about 2 weeks ago, I was asked if I had an extended warranty and reminded me that things start to "HAPPEN" to the transmission once a car reaches 60,000 miles. That was a red flag and I canceled my service appointment. Always trust your instincts! Today, my son in law started to change my oil and found my transmission fluid dipstick is missing. Until today, no one has ever done any service to my vehicle except Morristown Nissan. I AM FURIOUS! ALL THE DIRT AND GRIME FROM DRIVING IS GOING INTO MY TRANSMISSION FLUID! This has had to happen at the last oil change 5000 mile ago. I'm SURE this was a setup!! I will never step foot on that lot again! Rant over!

Dianna Prichard 14 reviews·9 photos Red was - Dianna.piano71

Dianna Prichard 14 reviews·9 photos Red was pleasant and extremely helpful. He spent time to get the deal done. I would highly recommend him. The rest of the staff was highly efficient and easy to work with. UPDATE: DO NOT BUY FROM THIS DEALERSHIP. DO NOT BUY A NISSAN. I contacted Red about problems I was having with the Rogue I purchased. He assured me the issues would be resolved with the next update; they were not. I have had my Rogue in multiple times with no resolution. The service department is rude and does not know how to fix the vehicle. They told me to take it to Knoxville; they could probably figure out the problem. Another customer had to take her’s to Knoxville to get it repaired. A service contract or something was added to my contract I explicitly refused and gave a detailed reason why. The only person I have dealt with that even tried to help was Angel. The next week she was gone. Ryan had me bring the Rogue in and said he would provide a loaner. He also told me he would have a copy of that agreement for me when I arrived. I arrived 30 minutes early. The woman at the first desk asked if I could wait a few minutes for them to do a quick preliminary diagnostic test. I told her I had some running to do and an 11:00 am appointment. She asked how long it took to get there. I told her 30 minutes. I needed to be pulling out no later than 10:30. She said no problem. At 10:00 am I went to get the rental so I could leave. They would not give it to me. I asked for the agreement again. They said they would get it. At 10:30-still no rental. My car was still being checked out. No copy of the agreement. They did not have a rental-Ryan had lied. We broke down last week. I’m 71 and my husband is 93. It was 92°. I called. Mountainview Nissan gave me the corporate number for a tow. My husband has Alzheimer’s and was becoming very upset and disoriented. A woman told me the car was still under warranty and they would have a loaner…another lie. I had gotten my grandson to take me to the dealership-no loaner. Robert was rude and defensive. A few weeks before I took a video in of my lights going out. He wouldn’t even look at it. He told me to take it somewhere else. I have asked to speak to the dealership manager several times. He is never there and never calls back. I had a Murano platinum edition for 9 years and loved it; never had an issue with until the transmission went out at 92k miles. I was a loyal Nissan customer. Now I would not have one. The dealership is dishonest, incompetent and does not care about the safety and satisfaction of it’s customers. The Nissan product and brand has declined and is tarnished beyond repair. This review came up at the top. I doubt it will even be left up now.

Benchmark service department and Morgan Johnson was - Joecastle2010

Benchmark service department and Morgan Johnson was amazing to work with. She kept me informed while maintaining benchmark professionalism. Above all they fixed my issue the first visit! Thank you.

Warranty work - Debra Riddle

Overall good experience. Very helpful and knowledgeable. Helped me save money and that is very important to me. I am glad I chose to have my vehicle repaired at Nissan of Chattanooga East.

They called me in for the third time to make a trade and - timsoreal1968

They called me in for the third time to make a trade and they lied

I visited Pro Auto to get my car detailed. The owner Kirk... - tom zekoney

I visited Pro Auto to get my car detailed. The owner Kirk greeted me and was very professional and knowledgable of the questions and concerns i had about my car. I was sold in seconds on the service. They got me in and did a wonderful job. The employees had a high skill level and completed my car to exceed my expectaions. I know they do alot of business, but i felt like i was a top customer. They also started a car sales lot. Looks like these guys are growing and doing well. No wonder. Great experience. They have my business and i have never heard any thing negative here in town. thanks pro auto tom

Great Experience - Katie

The service department is always friendly, polite, helpful, attentive and honest! Their smile is your logo, their personality is your business card, and how they leave other feeling having such an amazing experience with your company becomes your trademark. Kindness is NEVER wasted. It always makes a difference!

We brought our 2016 Sentra to this dealership because of - Fielderschoice

We brought our 2016 Sentra to this dealership because of a brake switch recall. The car had less than 23,000 miles on it and we had no problems with it. The only reason we brought it in was because of the recall. Within a few days of their work on the brake switch, the car started to lose power and would not accelerate over 20 mph.We tried to call to ask what we should do. The phone rang for several minutes with no one answering. We live within 3 miles of the dealership. So we drove to the dealership while the phone was still ringing. Upon arrival at the dealership, the service manager walked up and asked how he could help. We told him that we were on phone trying to get a response. At this point we were asked if we had an appointment. We then told him what the car was doing. He told us that the brake switch replacement had nothing to do with the loss of power. He made us an appointment and said he could make the car make the car drivable until our appointment. The car lost power two times on the 3 mile trip back to our house. We had the car towed to another Nissan dealership. They determined the stop lamp recall was performed wrong. We will not be using this dealership. I am grateful we were not involved in an accident.

Absolutely amazing! Johnathan the Service Manager was... - lulugrl63026

Absolutely amazing! Johnathan the Service Manager was extremely caring and very honest. Everyone was extremely nice and the young lady Cristina Morris Product Specialist. Cristina listened to me and was not pushy at all! I am In-Love with my 2021 Nissan Rogue. Thank you Carlock Nissan for having good people on the consumers side. Cristina Morris is a real Asset to your Company!!!