18 Tennessee Mazda Dealers

I previously posted a negative review of Nelson Mazda in - Rooter105

I previously posted a negative review of Nelson Mazda in Murfreesboro, TN. In response, the General Manager, Randy Dismang reached out and asked me to contact him. At first, I did not want to, but my daughter was very interested in one of the cars they had listed. As a father, I will do anything for my children in an effort to keep them happy and safe. Mr. Dismang persuaded me and my daughter to come in and talk to him, stating that what I experienced is not typical relations at Nelson Mazda. Long story short (and that is not meant in disrespect) Mr. Dismang did everything within his power to rectify the situation. He went far above and beyond to mend the relationship, helped us find an even better and safer car for my daughter and made sure that every possible detail was covered beyond any and all expectations. In the long run, he secured a return customer for service and future purchase. I would never have predicted that I would be leaving a positive review when this began, but after meeting Mr. Dismang and subsequent random employees, I feel that Nelson Mazda customer service is far beyond my initial experience and now would recommend this dealership to anyone looking for a new or pre-owned car. Thank you, Randy for all that yoyu did for us. It will not be forgotten and will have a lasting impact. Thank you, -Rich

I've bought a lot of vehicles in my lifetime. - chadhargis

I've bought a lot of vehicles in my lifetime...more than 30. I'd call myself an "expert" at doing car deals. I'm realistic and don't come in trying to low ball a dealer...profit is not a dirty word. That said, I'm not a sucker that gets taken advantage of either. My experience with Nelson Mazda Cool Springs was a bit different than I'm used to. I sat down with the salesperson and they pulled up the vehicle I was interested in purchasing. We went over the numbers. I was not sure that the deal I was offered was the best deal I could get, and with their "no haggle" pricing, it was a "take it or leave it" proposition, so I left. I did my due diligence by trying to work a deal on the same vehicle at two other Mazda dealers. Both were within about $200 of each other but neither was as good a deal as Nelson Mazda had pitched me. So I went back, ate some crow, and accepted their offer. I'm a haggler. An old school car buyer that expects to start discussing pricing at dealer invoice, work deals on cars that have sat on the lot for a long period of time, etc. None of that was necessary at Nelson. While they didn't "discount" the new car, they did show an over allowance on my trade which more than made up for it. I'm an "out the door" buyer, so where the numbers come from don't matter to me as long as the bottom number is one I can accept. Everyone was very friendly and I really appreciated sitting at the table with the salesperson as they worked the numbers. No "let me go see my sales manager" mumbo jumbo. Just a straight forward deal, a decent interest rate (given current rates), and a friendly staff. If you are a novice car buyer, or just don't like the rush of a good haggling session that can last days or weeks, take your business to Nelson Mazda. They really do make it easy.

Don't come here, they add hidden warranties. - Doingthebest

Don't come here, they add hidden warranties. They don't give you full complete documents with your purchase either.

Had a wonderful experience at Gray Epperson Mazda! - kpartridge017

Had a wonderful experience at Gray Epperson Mazda!! Customer service is unmatched!! Definitely would recommend!!! My sales person Jay Pewitt was wonderful!

The finance guy Danny is sneaky he does not disclose - silverkitty357

The finance guy Danny is sneaky he does not disclose charges he's adding onto the deal and lied told us he was putting me as cosigner when he actually put the truck in my name as primary this is not what we talked about I will never buy anything else from this dealership

Mazda Miata battery - TGS1955

I have a 97 miata that I purchased used, No one has touched this car in 11 years except Bill Gatton Mazda. I purchased a battery which is still under warranty. The battery is totally dead. They will not test/charge the battery without the vehicle and I cannot get the vehicle there without a battery. Their solution was to have the vehicle towed in at my expense.

specifically a review regarding service. - KeyserSoze

specifically a review regarding service. Video review included a recommendation that the engine and cabin air filters be replaced, but they never went to talk to my wife in the waiting area. Worse yet, they discovered a nail in the rear tire, and never said anything to her about it. They were just going to let her leave service with a nail in the tire. What kind of service is this? A video review is nice but if you don't talk to the customer they aren't getting the service they came in for. $3 charge for "roadside assistance" which turns out is a charge for the little reminder sticker that goes in your window. I guess I should be happy they didn't charge me for the ink from their pen? Also be aware that they charge you 3% if you use a credit card. Which can add up if you have much work done. I have two Mazda's, I won't be returning with either one for service in the future.

WARNING! This dealership sells damaged vehicles without... - DrPaul

WARNING! This dealership sells damaged vehicles without letting you know. My son purchased a 2016 Audi SQ5 in 2019. Told the car was worth $36K and he was getting a great deal at $32K. After driving a few months, he realized something was drastically wrong as the front tires wore down from near new to bald. The Audi dealer confirmed that the front end was bent and would cost $6000 to try to repair. They said the car was likely worth around $17K because of the damage. We both talked to the dealer who said, "they would make this right," but after 4 months of doing nothing, they now say there is nothing they can do. This dealership CANNOT BE TRUSTED!

2 Months after deal closed my trade in remains unpaid. - NicholasK

2 Months after deal closed my trade in remains unpaid. A 10 point hit on my credit report and overstated monthly payment $ for a loan that should have been paid weeks ago. DON'T Trade in with this dealer They will steal from you and damage your credit without concern. Worst experience in Mazda purchase of several I've made by far.

Everyone at the dealership was willing to work with me to - Kevin Y

Everyone at the dealership was willing to work with me to help me leave in a new (to me) car. And not in a pressure sort of way. It was a nice experience, and I would go back there again.

New car purchase - Kperry

I recently bought a car at Gateway and my experience was awesome. Caleb Evans was a very helpful salesman and did a great job at getting me in the car I wanted. I highly recommend him and Gateway.