39 Tennessee Kia Service Centers

Very happy with service, people are polite, vehicle was - SRANDY0

Very happy with service, people are polite, vehicle was fixed on time. They honored warranty.

excellent service, no complaints, well within what I was - thecharles.chin

excellent service, no complaints, well within what I was expecting as a service for my vehicle.

Good service and good communication and timing was good. - cdacunha

Good service and good communication and timing was good. Helped get me in and out

Autonation was very nice and quickly inspected my vehicle - ehsims

Autonation was very nice and quickly inspected my vehicle and quoted me a price and date for repair.

My experience was great. - Anthony Lofties

My experience was great. It was so clean and professional. I have absolutely no complaints.

Kia Franklin has a great staff they always take care of - Pfnassiri

Kia Franklin has a great staff they always take care of me. Always a good experience.

Josh did another great job. - Mellonie

Josh did another great job. Oil change within 35 minutes! Best Service Dept & deal in Chattanooga or area!

Oil Change - Keshia Moore

Had a appt for 12pm but got there a lol earlier still was seen didn't have to wait until 12pm excellent services very helpful was told on everything they done to my 2015 optima and what services I need on next visit..

Thorough, reliable and never hesitate to explain in plain - karenaduguay

Thorough, reliable and never hesitate to explain in plain English what needs to be done.

Very attentive personnel. - Jose W. Pimentel

My new KIA Soul is well-maintained in this his dealer. I get reminder e-mails and promotions to keep my car up to date. Service price for maintenance is affordable. The five-point inspection is very reliable. I moved to Cleveland from Puerto Rico. Mr. Jon Jefferson was very diligent to help me register my KIA-Soul to KIA Motor of America.

This review is for the SERVICE DEPARTMENT (I had no... - Aaron S

This review is for the SERVICE DEPARTMENT (I had no issues with the initial purchase of my car). I brought my car in for a Kia recall due to a possible fire hazard, the service was SCHEDULED on 4/28/2021, to bring the car in for the service on 5/5/2021. Upon calling, I advised I would like to have the recall taken care of along with getting a oil change, I spoke with a lady who advised that would be great, and giving a week notice will give them plenty of time to get the needed parts in for the recall. I took my car in for service on 5/5/2021 around 8:40am for a 9:00am appointment, spoke with Michael Falkner, advised I was there for the oil change and recall, he said no problem, asked if I was going to wait for the vehicle or drop off, advised I would be dropping off as I had read online the recall took a few hours to fix. Michael advised he would call me when the vehicle was ready. I received a phone call from Michael at 10:35am advising me that my vehicle was ready, and they “unfortunately could not fix the recall because the part is on a national backorder”. I was rather confused by this, as to why I was not told this while making the appointment, and was assured with me scheduling early would give plenty of time for the part to arrive. Also why was I not called to advise the part had not arrived, so I could have saved myself a nearly 2hr drive from Honaker VA, for a simple oil change, I could have used a local garage. Upon entering to retrieve my car, Michael said how am I doing, I advised I was rather pi$$ed off due to the recall not being fixed, he said “oh sorry, let me walk you over to pay for the oil change”. I paid the over $60.00 for the oil change, and on the receipt there is a message that “if you are not totally satisfied with service, call the manager Carl Stewart” which I did. I spoke to Carl at 11:32am, to which he explained the issue with the “national backorder” on the part, and advised that I should have been called to be advised that the part was not there. Carl assured me he was going to do some homework on this, and asked my permission for a call back in 20-30 minutes, to which I agreed. This was on 5/5/21 at 11:32 am, today is 5/10/2021 at 8:47am, and I am still awaiting that phone call. Very disappointed in the service I have received from Grindstaff Kia and the lies spewed by the service department. I would advised to look elsewhere for your vehicle needs, as it seems there is only good service when the buying process is happening.

Had only changed, within 200 miles the oil light was... - GPAW

Had only changed, within 200 miles the oil light was coming on, they ordered a part, told me a hour to install 3.5 hours called me. Horrible service

I visited Pro Auto to get my car detailed. The owner Kirk... - tom zekoney

I visited Pro Auto to get my car detailed. The owner Kirk greeted me and was very professional and knowledgable of the questions and concerns i had about my car. I was sold in seconds on the service. They got me in and did a wonderful job. The employees had a high skill level and completed my car to exceed my expectaions. I know they do alot of business, but i felt like i was a top customer. They also started a car sales lot. Looks like these guys are growing and doing well. No wonder. Great experience. They have my business and i have never heard any thing negative here in town. thanks pro auto tom

Service department is TOP NOTCH BABY! - Lisaandjoey.mitchell

Service department is TOP NOTCH BABY! Told me the repair would take better part of a day. Dropped my van off and they called me back 3 hours later and it was fixed! GREAT SERVICE!!