108 Tennessee Ford Service Centers

The service time was great. - dtomlinson007

The service time was great. Them getting me in quick was great. The staff was awesome.

Purchased my car there in 2014. - dritc23042

Purchased my car there in 2014. Was very satisfied with that experience. Have used their service department twice. I'm not very impressed. The last visit was to comply with several recalls. In total there were about 10 book hours of work. Meaning a bit over a days work. It took them 5 and that was after I pushed. The service rep then tried to tell me how I was getting several thousands of dollars of work performed at Ford's expense! Come on dude, it's recall work because Ford screwed up. For a base line, I started my mechanics career out as a Ford dealership mechanic! I moved into aviation maintenance many years ago but I have a pretty good understanding of how thing work.i also visited their parts department a couple of weeks ago to see about a replacement part. The quoted price was ridiculous! I purchased it from another dealer for half the price. If you're looking for service or parts, I'd recommend going elsewhere.

Always very pleased with the service I receive at - HERRONBJ

Always very pleased with the service I receive at Morristown Ford always very courteous and very understanding to listen to any problems or questions I may have

I stopped by the dealer to see if they had time to flash - CALVIN.POOLE13

I stopped by the dealer to see if they had time to flash my new Bronco Badlands with the OEM Tow Package. My maintenance adviser worked me in and the tech finished within a hour.

There seems to be a higher standard among Bates Ford as - Sandra

There seems to be a higher standard among Bates Ford as compared to Two Rivers in Mt Juliet which is a closer location to us but the service we got there was very negative compared to Bates. Bates is courteous, and don't mind helping and concerned about the customers happiness. Thank you so much Bates!! I just wish we were on the mileage range for pick up and delivery as we are elderly and sometimes don't feel like or unable to get the Edge in to the shop.

Ive been having a recall on my airbags for some time now. - Chantil.bowers

Ive been having a recall on my airbags for some time now. I scheduled an appointment on april 15, where my car was picked up set at the dealership all day and nothing was done to it. It was brought back to me the same way that it left. I wrote a review and the district manager at the time Mike reached out to me to make things better so that my experience could be much better. I was offered several things on the event of picking my car up to fix the recall so that i could have a more pleasant-able experience. Unfortunately he was let go a couple days later. I have been calling and reaching out to Wyatt Johnson Ford, to get my car back to them because i was told it needed to be fixed ASAP because of the airbags. But trying to get someone to give me a call back to accommodate these promises, no one will call me back. I have called SEVERAL times to where the representative have sent SEVERAL messages to management and no one will call me back. Who do i reach out to in HIGHER MANAGEMENT. Because I’m tired of calling only for no one to call me back or anything. But long as I’m spending cash i have no issues with a call back. But due to it being a RECALL this is the WORST EXPERIENCE I’ve ever had.

Friendly, prompt and professional, the very best Ford... - jspringer

Friendly, prompt and professional, the very best Ford service. I have been there for service three times and have always been impressed with friendly people and professional service. I drive a little farther to get there, but it's worth it. I would recommend them to anyone, you will not be sorry.

On 15 Dec 04, took my truck to have the oil changed and... - scapel01

On 15 Dec 04, took my truck to have the oil changed and front rotors put on. Instructed Mr Tucker to ensure antifreeze was good. <br>on 20 Dec 2004, My engine block cracked due to the freezing weather. When I took it toElk Valley Ford, I was accused I did not have any antifreeze in the engine. When I started to explain I had the oil changed and to check the anti freeze, I was stopped by Randy Barnes when he stated you know how those quick lubes lie about checking things on the engine. I reapporached Mr Tucker and asked him to step in and he said there was no anti freeze. 6 Jan 2005, I asked Mr Tucker about 15 Dec 2004 visit, I asked for my anti freeze to be looked, he replied I don't recall that and that there is no special request on the vehicle Inspection Report. <br>Lesson: Make sure all request and answers are placed on the invoice or theinspection paper before signing the paperwork even if you have to put it on yourself. <br>I just bought a $10,000.00 engine due to poor workmanship at Elk Valley Ford.

I took my 2014 Escape in for repair on 9/16/2021 after... - jnhincary

I took my 2014 Escape in for repair on 9/16/2021 after waiting 2 1/2 weeks for an appointment. That same day I was notified that the service Tech broke a spark plug off in the cylinder head. I asked for my car back in the same condition as when I drove it in to No-Fair Ford and I got it back on 10/29/2021. I did not want No-Fair Ford to work on my car after I read the multitude of negative reviews about their service dept. online. After no callbacks from the Service Mgr. and an angry General Mgr., the Gen. Mgr. agreed to return it to me. He agreed by phone on 9/23 and face-to-face on 9/28. It took over 5 weeks to return my car to me and the repair consisted of replacing the broken spark plug (that No-Fair Ford broke) and labor that took less than an hour (as noted on the service ticket). I was told by the service dept. that the owner of No-Fair Ford was aware of my car's repair and approved it. I guess he approves of the lack of communications from the Service and Gen. Mgrs, the length of the repair (5 1/2 weeks), and the poor treatment I received from the Service Dept. and the General Mgr. I recommend anyone considering taking their car or truck to No-Fair Ford for repair to first read the online reviews at https://www.facebook.com/pg/FairwayFordKingsport/reviews/, https://www.bbb.org/us/tn/kingsport/profile/used-car-dealers/fairway-ford-0533-2769/complaints, and at the Better Business Bureau at https://www.bbb.org/us/tn/kingsport/profile/used-car-dealers/fairway-ford-0533-2769/complaints. Don't just take my word for it. I will never own a Ford vehicle as long as No-Fair Ford is in Kingsport to service it.

The folks at the service department went the extra mile... - Elizabeth

The folks at the service department went the extra mile for us, working with us to get the problem with our Ford Edge fixed, and fixed correctly. Fine folks and excellent customer service. Highly recommended!

Jennifer helped me find where I needed to change the - thomascdueringer

Jennifer helped me find where I needed to change the drivers mode on my 2023 Ford Escape

Spoke to John in service and he went above and beyond to... - CHARLESMOOREKC

Spoke to John in service and he went above and beyond to make sure I had the information I needed about the vehicle. Highly recommended A+