90 Tennessee Chevrolet Service Centers

Service department is top notch. - kevinwaynebrown

Service department is top notch. Mark and Dave are the best advisors in Murfreesboro. My C8 stays in top condition with their help. I have had my Corvettes serviced at this dealership since 2011. Best technicians in the business. Thanks Chevy of Murfreesboro!!!

Had brakes front and rear 116000 miles. - J D young

Had brakes front and rear 116000 miles. Got scheduled oil and filter with tire rotation at 138,000 miles brakes were checked in green box went back at 143,000 oil change and nothing said about brakes. At 144,000 plus herd front pad noise made appointment service writer called me said I needed front brake job with new rotors cost $1244.52 and needed new oil cooling hose that was leaking $600.00 both prices outrageous. I ask what if I came and picked it up I was told cost me $200 I told him go ahead and declined the oil cooling line. I called another shop I used years ago they said $500 with new rotors called sunrise back to pick up Tahoe he said I couldn’t they had started on repair. I grew up drag racing and had always done all my mechanic work and haven’t found the leak in cooling hose. The brake job at 116,000 lasted 28,000 miles. You can get me once but not twice

Service was good on my oil change but I had to tell them - Jesus Girl

Service was good on my oil change but I had to tell them again to wash my car. The issue I have is they were supposed to give me a quote on struts for my Tahoe they DID NOT give me a quote or follow up with me about my concerns with this issue. I am disappointed no one has contacted me about this issue.

I was surprised at how quickly they took my car in, and - Galaxie500XL

I was surprised at how quickly they took my car in, and began evaluating the needed repairs. I was at the dealership less than an hour, and given a courtesy ride home. Within a couple of hours, an estimate of the cost of repair was emailed to me. The final cost was exactly what was agreed to, and I actually got my vehicle back a day earlier than originally expected.

I brought my truck in for an oil change & tire rotation. - Mkkc114

I brought my truck in for an oil change & tire rotation. Also a safety check as I was leaving on a trip. My service advisor I’d Dana. She has taken excellent care of my vehicles over the years. I trust her advice on all things related to the maintenance of my truck.

This dealership has assisted us with excellent service on - Thank you from Canada

This dealership has assisted us with excellent service on two different occasions. We are from Canada and were vacationing in Pigeon Forge when we experienced an engine issue. Emily scheduled us the next day and the diesel technician had the issue taken care of the same day. He also took the time to walk us through the problem. Professional, polite and knowledgeable. Would not hesitate to recommend to anyone. Thank you again.

Dealership service is good, but corporate Chevy customer - Awinters

Dealership service is good, but corporate Chevy customer service is infuriating. My truck is 1 year old and has been to the dealership for a different problem 3 times in the last month, twice on a rollback tow truck because it would not drive. Since it is under warranty they issued me a rental and paid for it, however corporate Chevy now requires the rental to be a GM vehicle. There are very few GM rentals that are available, and they are all small and not comparable to what I regularly drive. Corporate is the only level that can approve a non-GM vehicle to be issued and paid for (the dealership cannot) and corporate customer service is not helping me out. The rental lot is FULL of other brand vehicles big enough for my family, but I am in a vehicle that will not fit my family because it's the only GM available in the fleet. It should be simple for them to approve a comparable vehicle that will fit my family but corporate customer service is being stubborn. I understand the idea behind wanting me to drive a GM rental so I don't fall in love with a different vehicle, but I am so inconvenienced and furious at Corporate Chevy customer service at this point I will never buy another Chevy. This decision is not even related to how many problems I've had with my brand new vehicle. I have been struggling to find a friend to help me take my family places for weeks and this is unreasonable. Either fix my vehicle or give me an appropriately sized rental regardless of the make of that rental. This corporate decision makes no sense and has turned me off to Chevy for life.

I was traveling for work and my vehicle broke down during... - phyde

I was traveling for work and my vehicle broke down during the week. The team at Bill Gatton did a great job of fixing it in a very timely fashion to get me back on the road again. Absolutely a wonderful experience!!!

A very well established dealership in Cookeville, Tn. I... - shappard

A very well established dealership in Cookeville, Tn. I never have had a bad experience at this dealership. Salesforce is good and knowledgeable, but their service is what sells the dealership. Service is open late on Thursday and open Saturday morning. The dealership also provides free oil changes for life, with purchase of a new vehicle, which is a big selling point. Scheduling service is not a problem, and I had one emergency that they took care of the same day.

Have had to take my new 2011 GMC in 8 times in the first... - darylwest

Have had to take my new 2011 GMC in 8 times in the first 3 months of service and they still have no clue why the check engine light keeps coming on. The local dealership and corporate GMC keep sending me in the run-around to each other. I have documented the case below - both my interactions with the local dealer and with GMC corporate. Don Ledford – Athens, TN 1. 1/7/11 (#1) – Lady scoffed at me on the phone and told me it was probably the gas cap but to bring it in. When it got there, they told me there was a recall by GM on the spark plug wires and yet mine were not replaced even though I just bought the truck. In addition, there were no parts in inventory for this known problem. 2. 1/14/11 (#2) – Check Engine - Installed parts ordered for Recall Notice from first contact on 1/7/11. 3. 1/27/11 (#3) - Don Ledford - Check Engine Light (AGAIN) – Codes indicate spark plug #5 “issues”. Not sure what was replaced or if there was anything, I expected they would fix it. I start documenting on the next issue. 4. 2/24/11 (#4) - This time it came on Tuesday the 22nd on the way home from Oakridge – longer drive – maybe 50 – 60 miles, interstate with cruise control, no real burden on the engine, no noticed ill effect from the light. I did however notice that it blinked a few times over a period of a second or two before it came on and stayed on. Tank ½ full. Mechanic spoke to me and told me he was unable to duplicate and was at a loss as to what was going on. Spark plugs 5 & 8 are misfiring, 8 is the worst. Prior times only spark plug 5 had been mentioned. No parts were changed, mechanic reset the codes. They want me to try and put a pattern to what is going on and come back if it happens again, put it on my shoulders. Of course we know it will happen again. I had oil changed with coupon, tires rotated and they charged me $14 for the change even though I had continued problems with a BRAND NEW TRUCK! 5. 3/1/11 (#5) - 9:50pm – Running down interstate at 70mph with cruise control set. Drive from Knoxville – about 30 miles was about half way home. Every time remembered, cruise control was set – at least this one and last one, 70mph is a standard setting. It registered 44 deg F, it was a clear night, had been a beautiful day – temp at 58 for a high. My Instantaneous Economy read V8 – 30mpg. It was under really no strain and did not appear to act up at all. I had recently put a tank of 93 octane in to see if that might help, I had been running 87 octane in all prior tanks. All tanks are at 10% ethanol. Tank at ¾ full. 3/2/11 – 2:30pm – Took truck in, they had me a loaner ready from Enterprise. Tried to tell them my pattern information that they requested in #4, but they were uninterested. Asked me to keep them in case they need them but would be working with GMC – the people who build the engine and design them, etc. This led me to believe that #4 was just a put-off to get me out of there for the day as there is no apparent value to the data I had collected. 3/5/11 – Went to pick up truck, they told me the mechanic had to drive 60 miles but did not duplicate the problem – duh, it takes a couple of weeks of driving. They did not want to give me any gas for the driving but relented after some complaining. After getting in my truck, I noticed that the mechanic had been smoking in my truck as the window ledge was grey with ash and stained even though I am a non-smoker. Very disrespectful. 6. 3/21/11 (#6) – 10:45pm – Running down interstate around 70mph, accelerated to pass and check engine came on. Called Ana with GMC and gave her a heads up asked her to call. 3/22/11 – 8am Called and talked to either Rachel or Christine in service, I asked if I would have to leave it and that last time they had told me it would be mechanical if it happened again – she said lets just scan it first and see. 2:30pm appointment. 4pm – they gave me truck back, still not a clue locally or at corporate with issue – recorder installed. 7. 3/25/11 (#7) –10:45pm – Running down interstate around 70mph, no acceleration, constant speed and CEL came on. Hit the button on the data recorder, waited a second and hit it again. Will have to wait till Monday to call Don Ledford. 3/28/11 – Took truck in, come to find out they had installed the wrong data recorder and the incident had not been recorded. They put a new one in the truck after spending 2 ½ hours trying to work with GMC on how to program it for my truck. 8. 3/28/11 – Same night after last reset of code, CEL comes on again on way home from ITT. Doing 70mph on cruise, the recorder started flashing on its own as soon as the CEL came on. 3/29/11 – Called Don Ledford, the mechanic wants me to drive around while the engine faults out a few more times to make sure the recorder gets good information. GMC Corporate 1. 3/1/11 - Filed complaint over their website for a problem with my vehicle. 2. 3/2/11 - Called back – 4:25pm, Verified information but was again uninterested in any of the details I had on what was wrong. I told him the truck was at the dealership now. He called Linda then said he would fwd claim on. Should hear back in 24 – 48 hours from a GMC Representative for this area. 3. 3/3/11 – Agent (Ana Lopez) called me around 10:30am, still did not have story straight. Asked me when I last had it at the shop. I told her yesterday and it is still at the shop, I have a rental. She told me that she would call Don Ledford service and then get back with me. 4. 3/22/11 – Called Agent (Ana Lopez) at 8am and left message, no return call. Called again at 4:30 to update her and left another message stating I wanted to exchange my truck. Linda at Don Ledford had given me 800-222-1020 as customer service number. Called this number and was eventually routed back to Ana’s direct number. I told them I had left 2 messages today and they put me on hold later finding that Ana was out today. I left another message that I wanted to exchange my truck. 5. 3/23/11 – 3/25/11 – Called Ana Lopez daily explaining my dissatisfaction with GMC and begging / pleading for her help with no return calls. On 3/25 my Check Engine light came on again and Ana still hadn’t spoken to me about the prior instance. 6. 3/28/11 – Called Ana twice today, still no return call. Don Ledford Athens said they have not heard from her. Filed another complaint over the GMC website. Called the GMC number that was sent with e-mail from filing complaint on website. They told me that Ana had been trying to call me but I didn’t have any missed calls or messages. They put me on hold for 20 minutes then finally forwarded me to Ana to leave a message. 7. 3/29/11 – Called Ana around 11am, still no answer or returned call.

make you pay for warranty work-- and do not fix the issue - JLHolloway

To truly rate these people there should be negative stars Just getting and appointment at this place was horrible. 3 times I tried calling them only to get transferred to a phone that just rings. I had to actually go to the dealership service department to schedule my truck in for maintenance. Picking up my truck was horrible NO one would wait on me and when they did they told me to go in the back room where 7 or eight people were back there just talking and laughing I ask where me service manager was they just said they do not know. SO I had to go find my truck look it over and drive it around front. Then went in to get other set of keys that I left, and I have to PAY for warranty work. Oh and the terrible loaner they gave me had 187,000 miles on it and should not be on the road, I was scared to drive above 50 mph. Then week later I have the same problem that it was in this HORRIBLE dealership for, SO all that AND they did not fix the problem. My truck is currently in a real Dealership at the Wilson County Chevy dealership in Lebanon TN for the exact same problem, At least here I was treated as a Chevy owner should be, with respect. SO this horrible Edd Rogers should NOT be a Chevy dealership. I would like the $240.00 I paid for them to fix my truck, WHICH THEY DID NOT, refunded. I would not EVER take anything to these unprofessional and disrespectful people.

All I can say is AMAZING service! - kbailey2456

All I can say is AMAZING service!! Great job! Your service team is phenomenal! After a very disappointing experience with another dealership, we brought our SUV to Express Chevrolet GMC. Beginning to end, the experience was exceptional. They have earned our business. WAY TO GO!!