1,033 Tennessee CODA Service Centers

When you call it takes them so long to answer. - Bruce

When you call it takes them so long to answer. Then when they answer and transfer your call to service very rarely does anyone answer. When you ask for a call back very rarely does anyone. Need much improvement for customer service

This is the worst service center I’ve ever seen! - Sohobrown12

This is the worst service center I’ve ever seen! They will not listen to the customer because THEY are TECHNITIONS and know everything!! When I told them they were losing a customer they didn’t seem to care!!! Go to another Nissan dealership!!! Beware!!!!

Outstanding in every way. - Saab driver

My 15 year old Saab had to be towed to Kelly Cadillac Saab Subaru late on a Friday evening.. The Service Department called Monday morning with the diagnosis, made the necessary repairs, and I was soon back on the road. The staff was exceptional.

Very attentive personnel. - Jose W. Pimentel

My new KIA Soul is well-maintained in this his dealer. I get reminder e-mails and promotions to keep my car up to date. Service price for maintenance is affordable. The five-point inspection is very reliable. I moved to Cleveland from Puerto Rico. Mr. Jon Jefferson was very diligent to help me register my KIA-Soul to KIA Motor of America.

This review is for the SERVICE DEPARTMENT (I had no... - Aaron S

This review is for the SERVICE DEPARTMENT (I had no issues with the initial purchase of my car). I brought my car in for a Kia recall due to a possible fire hazard, the service was SCHEDULED on 4/28/2021, to bring the car in for the service on 5/5/2021. Upon calling, I advised I would like to have the recall taken care of along with getting a oil change, I spoke with a lady who advised that would be great, and giving a week notice will give them plenty of time to get the needed parts in for the recall. I took my car in for service on 5/5/2021 around 8:40am for a 9:00am appointment, spoke with Michael Falkner, advised I was there for the oil change and recall, he said no problem, asked if I was going to wait for the vehicle or drop off, advised I would be dropping off as I had read online the recall took a few hours to fix. Michael advised he would call me when the vehicle was ready. I received a phone call from Michael at 10:35am advising me that my vehicle was ready, and they “unfortunately could not fix the recall because the part is on a national backorder”. I was rather confused by this, as to why I was not told this while making the appointment, and was assured with me scheduling early would give plenty of time for the part to arrive. Also why was I not called to advise the part had not arrived, so I could have saved myself a nearly 2hr drive from Honaker VA, for a simple oil change, I could have used a local garage. Upon entering to retrieve my car, Michael said how am I doing, I advised I was rather pi$$ed off due to the recall not being fixed, he said “oh sorry, let me walk you over to pay for the oil change”. I paid the over $60.00 for the oil change, and on the receipt there is a message that “if you are not totally satisfied with service, call the manager Carl Stewart” which I did. I spoke to Carl at 11:32am, to which he explained the issue with the “national backorder” on the part, and advised that I should have been called to be advised that the part was not there. Carl assured me he was going to do some homework on this, and asked my permission for a call back in 20-30 minutes, to which I agreed. This was on 5/5/21 at 11:32 am, today is 5/10/2021 at 8:47am, and I am still awaiting that phone call. Very disappointed in the service I have received from Grindstaff Kia and the lies spewed by the service department. I would advised to look elsewhere for your vehicle needs, as it seems there is only good service when the buying process is happening.

Had only changed, within 200 miles the oil light was... - GPAW

Had only changed, within 200 miles the oil light was coming on, they ordered a part, told me a hour to install 3.5 hours called me. Horrible service

Service - Mac

I always get great service. This is why I keep coming back. If the service wasn’t good I would take my truck somewhere else. No one else has worked on it.

you call them and ask how much would it cost to repair,... - linda3

you call them and ask how much would it cost to repair, they quoted me two prices, because of car having 2 different size engines. told them we would use quote of larger engine. stressed that I only had a certain amount of cash, because of being unemployed for over a year. have no income,no unemployment and no saving. he seen what size engine, I again asked a third time the amount it would cost. Told him not to , I stressed not to go over set amount. He handed me a bill for 3.5 time the amount, then got very rude to my daughter. Would travel 60 miles to get my car repaired before ever using them

I have a 2012 2500 RAM with the Hemi engine. It's used to... - John Burns

I have a 2012 2500 RAM with the Hemi engine. It's used to pull trailers around so it sat a lot. A rat decided to make a nest with my wires under the hood somewhere. So i bring it to my local dodge dealer to get it repaired... Not so fast.... DODGE Does not have the wire harness that got chewed ??? So first they tell me they found one in Georgia.. But after a week, No they don't. Then they tell me we can fix it in house by repairing it, after another week , No we can't do that... So now i have a large Hemi planter for the yard.... What kind of Company sales a product then fails to keep parts for the product ? When i ask the service guy my options, "well you need to find a junk yard with your make and model truck and get it that way"... WOW... If you buy a Dodge don't expect to get replacement parts for your dealership, need a good junk yard and a mechanic.