1,033 Tennessee CODA Service Centers

Me and my wife went in looking for a car and we ran into... - Nathaniel/ Michelle

Me and my wife went in looking for a car and we ran into Austin!! He is very blunt and will shoot you straight no matter the circumstances! That's always nice to have instead of being pulled around. thanks to Austin we left today with a 2020 outlander thanks to the adventure employee !! I'd send other people there if their in the looking / needing a car.. thanks again

make you pay for warranty work-- and do not fix the issue - JLHolloway

To truly rate these people there should be negative stars Just getting and appointment at this place was horrible. 3 times I tried calling them only to get transferred to a phone that just rings. I had to actually go to the dealership service department to schedule my truck in for maintenance. Picking up my truck was horrible NO one would wait on me and when they did they told me to go in the back room where 7 or eight people were back there just talking and laughing I ask where me service manager was they just said they do not know. SO I had to go find my truck look it over and drive it around front. Then went in to get other set of keys that I left, and I have to PAY for warranty work. Oh and the terrible loaner they gave me had 187,000 miles on it and should not be on the road, I was scared to drive above 50 mph. Then week later I have the same problem that it was in this HORRIBLE dealership for, SO all that AND they did not fix the problem. My truck is currently in a real Dealership at the Wilson County Chevy dealership in Lebanon TN for the exact same problem, At least here I was treated as a Chevy owner should be, with respect. SO this horrible Edd Rogers should NOT be a Chevy dealership. I would like the $240.00 I paid for them to fix my truck, WHICH THEY DID NOT, refunded. I would not EVER take anything to these unprofessional and disrespectful people.

On 15 Dec 04, took my truck to have the oil changed and... - scapel01

On 15 Dec 04, took my truck to have the oil changed and front rotors put on. Instructed Mr Tucker to ensure antifreeze was good. <br>on 20 Dec 2004, My engine block cracked due to the freezing weather. When I took it toElk Valley Ford, I was accused I did not have any antifreeze in the engine. When I started to explain I had the oil changed and to check the anti freeze, I was stopped by Randy Barnes when he stated you know how those quick lubes lie about checking things on the engine. I reapporached Mr Tucker and asked him to step in and he said there was no anti freeze. 6 Jan 2005, I asked Mr Tucker about 15 Dec 2004 visit, I asked for my anti freeze to be looked, he replied I don't recall that and that there is no special request on the vehicle Inspection Report. <br>Lesson: Make sure all request and answers are placed on the invoice or theinspection paper before signing the paperwork even if you have to put it on yourself. <br>I just bought a $10,000.00 engine due to poor workmanship at Elk Valley Ford.

All I can say is AMAZING service! - kbailey2456

All I can say is AMAZING service!! Great job! Your service team is phenomenal! After a very disappointing experience with another dealership, we brought our SUV to Express Chevrolet GMC. Beginning to end, the experience was exceptional. They have earned our business. WAY TO GO!!

I took my 2014 Escape in for repair on 9/16/2021 after... - jnhincary

I took my 2014 Escape in for repair on 9/16/2021 after waiting 2 1/2 weeks for an appointment. That same day I was notified that the service Tech broke a spark plug off in the cylinder head. I asked for my car back in the same condition as when I drove it in to No-Fair Ford and I got it back on 10/29/2021. I did not want No-Fair Ford to work on my car after I read the multitude of negative reviews about their service dept. online. After no callbacks from the Service Mgr. and an angry General Mgr., the Gen. Mgr. agreed to return it to me. He agreed by phone on 9/23 and face-to-face on 9/28. It took over 5 weeks to return my car to me and the repair consisted of replacing the broken spark plug (that No-Fair Ford broke) and labor that took less than an hour (as noted on the service ticket). I was told by the service dept. that the owner of No-Fair Ford was aware of my car's repair and approved it. I guess he approves of the lack of communications from the Service and Gen. Mgrs, the length of the repair (5 1/2 weeks), and the poor treatment I received from the Service Dept. and the General Mgr. I recommend anyone considering taking their car or truck to No-Fair Ford for repair to first read the online reviews at https://www.facebook.com/pg/FairwayFordKingsport/reviews/, https://www.bbb.org/us/tn/kingsport/profile/used-car-dealers/fairway-ford-0533-2769/complaints, and at the Better Business Bureau at https://www.bbb.org/us/tn/kingsport/profile/used-car-dealers/fairway-ford-0533-2769/complaints. Don't just take my word for it. I will never own a Ford vehicle as long as No-Fair Ford is in Kingsport to service it.

Had an appt for Wednesday. - Jnhardacre85

Had an appt for Wednesday. They took 7 days to diagnose it. Got a call saying warranty won’t cover repair, wanted to charge me 2400+ tax to repair. Contacted local repair guy 400$. They don’t communicate well. They are way over priced. Called multiple times and left msg for a call back never got call back. Won’t go here again