21 Tennessee Hyundai Dealers

It was the easiest car purchase we ever made. - garthtroyer

It was the easiest car purchase we ever made. Everyone was great. Would buy there again.

This place was so amazing and got me a great car and a - LoriBethStegall0923

This place was so amazing and got me a great car and a great price kaelan was just absolutely amazing if I could give him a 100 stars i would!!! He definitely deserves a promotion or at least a raise :) so thank you so much for everything i highly recommend Hyundai to anyone looking for a great customer service and a great car...

Pre-sale process was terrific. - JP

Pre-sale process was terrific. Everything was explained well and there was no uncomfortable pressure. No waiting in a salesman's office for 30 minutes while the sales person checks with the sales manager. I like the philosophy that “No one likes to be sold things but everyone likes to buy things.” I felt like I was buying and not being sold. Great experience. There were however a few rough spots. The process for explaining the extra vehicle service contracts ("warranty extensions") is too convoluted and difficult to understand. Even after the fact, when you get home and have time to look into the details of what you bought, it is very difficult to discover what is actually covered. It took extra work for me to obtain copies of the complete "Hyundai Protection Plan" contracts that I purchased. I had to call HPP to get one of them and I had to call Grayson to get the other. I was able to download the complete "Extra Protect" contracts from the QR codes on the front page of the contracts that I received from Grayson. My biggest problem is with the Extra Protect Dent Coverage I purchased. I asked about whether the Dent Protection plan would cover repair of damage caused by malicious keying of paint, as an example. I was initially told that it wouldn’t be covered and I then said that I didn’t want the protection. The Grayson person then looked up more information and quoted something that they said indicated that it would be covered. I then agreed to buy the protection. However, now when I access the detailed information from the QR Code on the policy I don’t see anything like that. In fact it says, "This Agreement does not cover the replacement of vehicle body panels, sanding, bonding, or painting.” It also excludes, "Dents or dings which have broken the paint or punctured the metal of the Covered Vehicle.” Based on that, I don’t want the Dent Protection Plan and I want to cancel it. The HPP contracts have a built-in cancellation process. I don’t see that provision in the EP contracts. I don't know if I'll be successful in getting it cancelled. Another interesting quirk is that it is impossible to learn the details of which specific parts are covered by the Hyundai 5 Year / 60K mile “bumper-to-bumper” warranty. It appears that some things (like "paint") are only covered for 3 years / 36K miles and air conditioner refrigerant recharges are only covered for 1 year (unlimited mileage). I called Hyundai's US Customer Care to ask what is covered and after validating my identity the person I talked to rattled off the list of covered parts. I asked to have that list emailed to me, and the person said that they would have to get permission to do that. After a few minutes I was told that Hyundai does not do that because coverage is dependent upon Dealer Service Department analysis and they don’t want to give the impression that such and such a part is covered when the Service Department might determine that the defect in that part was the result of some excluded situation. I understand that, but it’s interesting that you can’t easily find out what specific parts the “bumper-to-bumper” actually covers. There was one “oops” in the pre-sale Q&A process. I asked of there is an engine “break-in” period and I was told there isn’t. However, page 11 of the Owner’s Manual describes the recommended “Vehicle Break-in Process.” But, all-in-all the purchase process was quite reasonable and I recommend buying from Grayson.

Cedric Toney plus staff were great with helping me! - Tionna Wright

Cedric Toney plus staff were great with helping me! I appreciate them helping me, while trying to find the perfect vehicle!

If you want the best salesperson ask for Calvin Harvey. - watt-up-hog

If you want the best salesperson ask for Calvin Harvey. We always deal with him because he is awesome. Unfortunately it took fourteen hours over four days to make a deal. Financing was a nightmare. Hyundai Financing acted as though this was the first time they had an applicant like us. Long story made short. We should have been informed of all information and documentation that would be needed to be presented for credit approval on day one. It should not have been piecemeal over four days. Correct? Anyway between Josh Gray from financing and us there was some understandable tension at times. Josh persevered and was able to close the deal. Thanks Josh! Sorry you had to be the “MAN IN THE MIDDLE” We appreciated all your hard work. Next it was off to everyone’s favorite part, signing the paperwork. We worked with Cory Anderson and what a pleasure it was. He was happy to answer any and all questions we had and to make sure we understood what we were signing. Cory has a great sense of hummer and a personality that’s makes the buyer feel comfortable and secure. Thanks Cory! Well back to Calvin now. HOORAY! After day four we were able to finally take possession of our new 2025 Ioniq 6 SEL, rwd, long range unit and drive off into the sunset! Thanks to the Allen Samuels of Jackson Team. A job well done!

My husband and I recently made a purchase at Hyundai of - Ahdson

My husband and I recently made a purchase at Hyundai of Cool Springs. Our sales specialist, James Haynes, made our car buying experience the BEST ever. James was so professional and a “no pressure” kind of sales specialist. He seemed to treat his clients with the upmost respect and was so genuine. His philosophy of “ treat others as you would want to be treated” was certainly the favorable experience that we received. We will most definitely recommend James to our family and friends!!!!

Simon is a great salesman and found the car I wanted and - Sharon R.

Simon is a great salesman and found the car I wanted and best trade in!

Welcome back to owning a Hyundai. - dmgoodmom

Welcome back to owning a Hyundai. Owned two previously, switched to Nissan briefly (horrible, horrible experience less than two weeks after purchased on recalled parts that weren't replaced - tried to stick me with $5k cost). My Hyundai's never, ever gave me issues. Plus, treated extremely well - by all staff! Highly recommend 👌. Get one before the tarrifs go up! Also, when I bought my last Hyundai, my trade in value was higher than the original purchase price. Talk about value.

My car was in for 35,000 mile servicing today. - Magic

My car was in for 35,000 mile servicing today. I made the appointment about two weeks ago and since I had no other conflicts I showed up an hour early for it today. Everyone was gracious despite my early arrival and I went to wait in the waiting room. While there I was able to observe one employee assist another customer whose car wouldn’t start and even give a phone number for her to call if she was stuck. The other ladieswere kind and immediately accommodating to everyone who came. They were apologies because they are a little short staffed in the automotive tech technician department. My car was ready and I was off, but grateful to have been taken care of and have had the opportunity to be around such an accommodating helpful. Were kind and immediately accommodating to everyone who came. They were apologies because they are a little short staffed in the automotive tech technician department. My car was ready and I was off, but grateful to have been taken care of and have had the opportunity to be around such accommodating, helpful people.

Friendly service. - Erica.cook587

Friendly service. Came in for an oil change and didn’t try to push anything else on me. Let me know what I would need in the future for service.

Austin was great! - kathrynerenaud

Austin was great! Very easy to work with! Took us to the vehicle and explained all the features! Very professional! He got us in and out in no time! No price hassle. We enjoyed working with him! We highly recommend working with Austin and this dealership! They will treat you right!

Everyone was very kind and helpful throughout my entire - Ja’Miyah

Everyone was very kind and helpful throughout my entire process. I feel like I made new friends with everyone, I’m glad I chose this dealership.

I purchased a used BMW from this dealer. - P_ortagus

I purchased a used BMW from this dealer. Want to thank Alex Franks for his help with this process. He was wonderful, knowledgeable and I would recommend him to anyone who is out there looking for a new or used auto. Pat ortagus

The experience was amazing ! - soyniasmith45

The experience was amazing !James McKeehan got me exactly what I was looking for and the best deal. I couldn't ask for better customer service and got me in and out in a few hours.

Everyone was very helpful. - araceli_617

Everyone was very helpful. I would recommend 10 out of 10. Sales man Malcolm was very nice and helpful from beginning to end.

Very rude people I repeat very rude people do not take... - Msdede78

Very rude people I repeat very rude people do not take your car they don’t know nothing very unprofessional I do t think they be checking the cars

Worst follow up customer service ever! - chelseajameson

Worst follow up customer service ever! I bought a 2022 Hyundai Santa Fe in September 2021, I paid for the extended warrantee with Perma Shield. Had a great customer experience with David. And then my issues started happening. After taking my car to Texas for school (the month of October) I had noticed poka dots on the sides of my beautiful white car, I took the car into the dealership so they could see the spots. Hyundai sent out my car detailers to my house, even putting gasoline on my car, the spots were still not budging. After fighting with Hyundai on who's at fault why black poka dots, turns out my 2022 car didn't have a topcoat on it, there for the Perma Shield couldn't bond to the topcoat. Perma Shield was so kind enough to send me a $200 check to apologize. I left for deployment Jan 2022, my car was covered in a garage. Coming back in September I decided I had enough of the Santa Fe and like an idiot I went back to Wyatt Johnson to get another vehicle. I had linked back up with David but he was busy and that's when I meet Mandy. I had fell in love with a 2021 F150, I had asked Mandy how much it was since there was not a price sticker on it. Mandy had told me, "It should be around 35k", so I told her I would instantly take it, I did notice some significant wear on the outside of the front tires and mentioned it to Mandy, but she had told me that it was normal wear on tires. Running my credit and me falling more in love with the truck, Mandy never came back to tell me how much the truck truly was until we were sitting down and ready to sign. Not only was I extremely shocked at the price, but I was even more upset Mandy didn't tell me the true price of the truck. At that point I was already at the dealership for three hours and had enough. Thankfully they gave me the payoff of my Santa Fe. After driving the truck for a couple days, the truck told me it needed an oil change. Thinking it might of just a fluke I went to Firestone on post for them to check my oil, turns out it was low and never been changed. I asked David if an oil change was going to be covered by Wyatt Johnson, and I was told no because it was a used vehicle. While getting my oil changed the manager came over to show me my front tires, there was literally fibers coming out of them. The gentleman highly encouraged me to buy new tires, so I did because the truck truly needed them. It was literally unsafe to drive, and that was my concern I brought to Mandy when I bought the truck. Also messaging David, I let him know how upset I was since I had paid so much money for a vehicle from Wyatt Johnson, and I had to get an oil change and new tires all within a month of owning the truck. Now the truck has a grunting/ grinding noise coming out of the front end. I had taken it by Ford, Ford told me it was crappy breaks. Their manufactory breaks apparently were the cause of the noise. So, I went out and put new breaks on my truck. Still keeping David in the loop on the issues I'm having with my truck. I took) my truck back to Wyatt Johnson and had spoken to the used car manager (Mr. Vick), he apologized for issues and said they overlooked the truck needing an oil change. I let Mr. Vick know how crappy this experience has been. He told me he would do some digging and would follow up. I texted him that day, so he didn't forget about me. He let me know that a life event happened and someone else would follow up with me, turns out no one followed up. Shocker. Now being a month since the last contact from Wyatt Johnson and my truck still acting up, I am absolutely disappointed in their customer service, and selling used vehicle with multiple issues. I have told my Soldiers never to shop there due to my experiences and to travel to either Nashville or any other location and stay out of all Wyatt Johnson stores. Super disappointed in this whole experience as this was my first new vehicle on my own, and this is what I get.

PAID TO HAVE HYUNDAI CHECKED FOR REASON OF EXCESSIVE OIL - linda

PAID TO HAVE HYUNDAI CHECKED FOR REASON OF EXCESSIVE OIL CONSUMPTION. WAS TOLD NEEDED SPARK PLUGS! (THAT DOES NOT CAUSE EXCESSIVE OIL CONSUMPTION.) ALSO TALKED RUDE. BASICALLY SPENT 180 FOR A MAINTENANCE CHECK. WOULDN'T RECOMMEND

Working with Salesman Chris Mullins and Finance Manager - wdjamroe

Working with Salesman Chris Mullins and Finance Manager Charles McReynolds was a refreshing change from previous dealerships we've worked with. They were upfront, responsive, kind and patient. They went above and beyond what we expected in service to us purchasing a new vehicle. We cannot recommend them highly enough!

KJ was great. - joran216

KJ was great. He went the extra mile for me. I had a great experience.