I’ve been meaning to write this review for a while. - Jon Mykel
I’ve been meaning to write this review for a while. Back in August we purchased a used truck from this dealership, and the entire experience was frustrating and unprofessional. When we first looked at the truck, there was a dent in the passenger-side fender. The salesman assured us it had just happened before the owner traded it in, that it was part of an ongoing insurance claim, and that the other driver’s insurance would cover the repair. He promised their body shop would fix it within a couple of days before we bought the vehicle.
That turned out to be completely false. By the time we came in to sign paperwork, they told us the repair wouldn’t be covered at all and tried to charge us an additional $1,500 for something they had already promised would be taken care of. Only after fighting it did they agree to fix it for free, but then they pushed the repair back 7-10 days, which didn’t work since we were only in the area for a week. In the end, the dent was never repaired, and the dealership misled us.
The fluids were another issue. The windshield wiper reservoir was full of dirty, oily liquid, and it was obvious the fluids hadn’t been changed. Part of our agreement when we first looked at the truck was that this would be taken care of again. The salesman insisted multiple times that the dealership had already handled it, and even confirmed again before we signed the paperwork. But when I got home and checked under the hood, the same black oily residue was still sitting in the reservoir. They flat-out lied about something as basic as fluid changes.
I’ve dealt with many dealerships over the years, and this was by far the most unorganized and unprofessional experience I’ve had.
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