Purchased a jeep from them. - Technical Difficulty
Purchased a jeep from them. We were going to go in tonight and buy the Grand Cherokee that is on the lot as well, assuming it was still there, but not after this.
So… when I purchased the vehicle the oil change sticker said 7,500 for next oil change. (The first oil change was supposed to be free by the way.. at least that’s what our salesman said). My wife took it in for its first oil change since we purchased it. $150 and now the sticker is 5,000 for next oil change. I call up and speak to a “service manager” who said I was being “silly” for asking why it would have changed and for feeling like I was trying being taken advantage of. I’m glad me pointing out a significant difference in mileage from the time I purchased the vehicle to the time I got the next oil change is “silly”.
What it comes down to is, I only use this vehicle to go back and forth to work so it takes a good bit before I need an oil change. I admit I could be wrong but it seems like because I don’t drive it much they changed the mileage to 5k so we would come in more.
The manager just kept saying how silly of a conversation it was. That silly conversation cost you guys a 30k+ sale and I’ll be sure to tell EVERYONE about my experience.
PS. The sales people are all extremely nice. Everyone we dealt with, other than the service department, was great. It is a shame their service department has no guidelines on which they service their customers by. According to the service manager, the suggested oil change is dependent on who does the oil change. So it can vary depending on who does it. Absolutely terrible business practice.
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