If I could give zero stars, I would. - plaroche122
If I could give zero stars, I would. My experience with Langway Toyota was nothing short of predatory. They tried to take advantage of me financially, ignored my concerns, and when I stood up for myself and filed a complaint with the BBB and the Rhode Island Attorney General, I was BANNED from the dealership — by Mr. Langway himself.
That’s right. Instead of addressing the issue professionally, they chose retaliation. Clearly, they don’t value honesty, accountability, or customer service — just your money.
This place does not deserve your trust or your business. If you care about transparency, fair treatment, and not being bullied by a dealership, go anywhere else.
AK Kafel, the “service advisor,” was rude, arrogant, and completely unprofessional. Jeff Soares, the Service Director, didn’t care one bit — even after the Toyota Engagement Center accepted my complaint.
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