162 Rhode Island SRT Service Centers

I have been very lucky to be working with the salesmen... - Jongonz913

I have been very lucky to be working with the salesmen Glen Spardello. He has guided and helped me throughout the entire time of my lease.

Very Very Very Very Very Very Very Very Very Very Very - Amrani.lamine

Very Very Very Very Very Very Very Very Very Very Very Very Very Very helpful

The service department is top notch. - dcoon64

The service department is top notch. They are very communicative. They send a video with commentary of your vehicle while it is on the lift. They pick up and drop off your vehicle and leave you a loaner vehicle. Their service rates are very fair. I am very satisfied.

Service rep Austin went over and above to provide - Michele - SL550

Service rep Austin went over and above to provide excellent service. He did exactly what I needed and then some. The entire Mercedes-Benz service (& parts!) staff was friendly, courteous, and fully knowledgeable. I didn’t buy my car at this dealership but I certainly plan to make it my car’s home and long term service provider.

Amazing customer service and the service done to my car - Gary

Amazing customer service and the service done to my car was outstanding. I’m happy with the outcome results and the transparency they provide!

This was the worst service experience I've ever had. - deschutescore

This was the worst service experience I've ever had. I initially brought my vehicle in for a front-end failure and a seized front wheel. I was quoted $1,500 to make it pass inspection, and stored the vehicle to save for repairs. I dropped it off to begin repairs on 10/24/24, expecting work to start on 11/1. When I checked on 11/8, I was told they’d just diagnosed it and were putting together a new quote. They claimed the original quote no longer applied because they thought I'd been driving the vehicle, even though I’d informed them it had been garaged since. Frustrated, I told them to go ahead with repairs, authorized up to $2,000 if additional issues arose, and requested an inspection and oil change. On 11/12, I was informed the vehicle was nearly ready but needed yet another part replaced. It’s baffling how a damper on the front end was missed after two visits over a month. I declined the extra repair, and they assured me it would be ready by the end of the day. I arrived at 3 PM and had to wait 10 minutes before anyone even acknowledged me, as the only rep at the counter was slowly booking an appointment over the phone. A manager finally noticed and handed me my key, charging me the full amount. He assured me the vehicle "drives beautifully"—which was completely false. Just as I was leaving, I was informed they didn’t complete the inspection due to a check engine light. I wasn’t told this until after I’d paid, adding insult to injury. In the end, my Jeep was not repaired. The front wheel is still seized, and now it won't go in reverse. I also now have brake warnings and a check engine light that weren’t there before. The inspection wasn’t completed, despite my request and payment. The attitude of the service staff was equally frustrating. Two out of three reps were dismissive and unprofessional. One rep seemed to be building up courage to be rude, while the manager was condescending, implying I should be grateful they’d "worked hard to fit repairs into my budget." They misdiagnosed the car, didn’t fix the problem, and failed to provide the services I requested and paid for. This feels like outright fraud. I now need to have the car towed to another repair shop to undo the damage they caused. For $2,300, Newport Chrysler Dodge Jeep Ram left me with: The inability to reverse Damaged rim A broken wheel speed sensor Expired inspection Check engine light ABS warning light Traction control light Some new suspension parts that resolved only half of my original issue

Excellent service, very accommodating. Scheduled a... - Richard

Excellent service, very accommodating. Scheduled a showing, took a nice long test drive, bought the car, and drove it home all in the same day. And Colton KNOWS his Jeeps!

Herrvorragender Service! - burizar

Herrvorragender Service! Excellent Service and very friendly staff. Been coming her for years and always a great experience.

Was exploring accessories/parts for my Frontier Pro-4X... - 1Sunbum

Was exploring accessories/parts for my Frontier Pro-4X and saw that Premier, my local Nissan dealer, had a 15% off promo. I called the parts dept. about the item I wanted, and they danced around the 15% off deal, eventually offering me the accessory at list price plus tax with no shipping charge. I agreed altho I thought it wasn't any great deal weighed against the supposed 15% off promo. Up side was when I offered to come in to pay for the item they said I could pay when it came in. That was just about 2 months ago; there's been no follow up call from the parts dept. I didn't buy the truck (got it new last summer) from this dealer but that shouldn't make any difference. When looking for a new "small" p'up I decided on the Frontier because I obviously liked it (it replaced my 18 year old Ford Ranger), JD Power ratings were very good, and just as important there was a local dealer "just in case." But no follow thru by the dealer is really poor customer relations and has me thinking twice about patronizing them in the future. It might seem trivial but it's not to me: Their apparent inability to manage something as simple as the parts ordering process has me seriously questioning how well they manage service/parts side of the business overall. I shouldn't have to call them to follow up so they can get my business; earning a customer's business is their job. From a "big picture" perspective ( I realize this is subjective), I'll repeat that I like this truck but my customer relations experiences from both Nissan dealers I've dealt with so far has me seriously questioning how Nissan sees customer relations.