Was exploring accessories/parts for my Frontier Pro-4X... - 1Sunbum
Was exploring accessories/parts for my Frontier Pro-4X and saw that Premier, my local Nissan dealer, had a 15% off promo. I called the parts dept. about the item I wanted, and they danced around the 15% off deal, eventually offering me the accessory at list price plus tax with no shipping charge. I agreed altho I thought it wasn't any great deal weighed against the supposed 15% off promo. Up side was when I offered to come in to pay for the item they said I could pay when it came in.
That was just about 2 months ago; there's been no follow up call from the parts dept. I didn't buy the truck (got it new last summer) from this dealer but that shouldn't make any difference. When looking for a new "small" p'up I decided on the Frontier because I obviously liked it (it replaced my 18 year old Ford Ranger), JD Power ratings were very good, and just as important there was a local dealer "just in case." But no follow thru by the dealer is really poor customer relations and has me thinking twice about patronizing them in the future. It might seem trivial but it's not to me: Their apparent inability to manage something as simple as the parts ordering process has me seriously questioning how well they manage service/parts side of the business overall.
I shouldn't have to call them to follow up so they can get my business; earning a customer's business is their job.
From a "big picture" perspective ( I realize this is subjective), I'll repeat that I like this truck but my customer relations experiences from both Nissan dealers I've dealt with so far has me seriously questioning how Nissan sees customer relations.
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