BUYER BEWARE! - NAH19
BUYER BEWARE!
I debated whether or not to write a scathing review of my car buying experience and I came to the conclusion that I should warn others not succumb to shady business practices. Ultimately I went over to Honda to purchase a pre-owned car and feel better about that decision. Sam Brown, Chris Williams, & Reyan Echon; These are the 3 players of the shady car selling dream team. Please be aware of the possibility of being quoted one number on paper, the evidence of said being swept away to the finance department, pressure to choose financing terms even if you've done your own research, and swift movement to purchase car insurance and subsequently a car.
When asked to provide the printed quote, I was lied to and the bait and switch technique was used. Sam Brown applied pressure to give a verbal agreement to check finance terms as I requested to calculate financing quotes based on my desired budget. We just wanted a quote. Reyan added on the extended warranty service (with a lot of slick talking) without my consent (as that's how they get paid for their commission) and made sure to shuffle paperwork to confuse the buyer.
My husband and I were infuriated with the shady business practices as we were referred to Conicelli by a friend. Sam Brown is completely inept, rude, and hasty when asked questions outside of the realm of selling a new car. His knowledge for the fleet of cars is definitely his strength, sales, not so much. If you're set on purchasing a new car with extra, possibly unsolicited bells & whistles and you also have an unlimited budget for a con/scam to waste money, Sam Brown is your guy. If you don't mind being scammed quickly by a fast talking ill-equipped finance professional that would lie to make a sale, Reyan Echon is your guy. Reyan Echon should consider dusting the back of his computer as it is unattractive and facing prospective buyers.
Chris Williams was honestly the better part of the experience and has a lot of clean up to do with the team. I feel bad that he’s in the mix with those two shady scamming individuals.
Overall, I regret ever walking into Conicelli Toyota. Much rather purchase a car online. I can see why this industry is suffering tremendously. Not everyone should be working this profession. Conicelli, consider reviewing and training your employees.
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