1,516 Pennsylvania Used Car Dealers

Sold Truck with Rotted Frame, Refused to Assist in Any Way - Kellez123

Dan was great to work with during the buying process. We knew what vehicle we wanted when we walked in the door thanks to their website being current. He seemed very helpful with any questions we had. I believe it was less than an hour from the time we walked in that we walked out with the truck. Unfortunately in the first couple of weeks it needed quite a bit of work. The alternator was bad, the steering knuckle needed replaced, and the electrical started with some strange issues. Approximately two months after the truck was purchased, the differential started leaking. My mechanic put it on a lift and discovered extensive undisclosed frame damage. Dan has repeatedly told me he would contact the owner, but I still have yet to hear any response. This truck is unsafe to drive, and they do not seem to care. Very disappointing as I am now without a vehicle again, despite just buying one. Avoid this dealership.

Dishonest. - NeverBuyAgain

Dishonest. Liar. Ask him how he wrecked my buddy's marriage and family. Don't fall for his xx

not so great - dilatorg

I've already spent (or will soon spend) 2/3 of the car's value on repairs, and I'm only 3 1/2 years into ownership. Read on to hear more. In August 2013, I purchased a car from Wessel's. 2010 Subaru Forester. It was 3 years old or less at the time. Got an OK deal, paying just under KBB value. In the first year of ownership, I paid over $2k in repairs (brakes, belts, water pump, tires). When I bought the car, I specifically called out the tires, but was told (by Mark Deal) that they were fine and had passed inspection. Worth noting, Wessel had my car inspected by a different mechanic than the one he referred me to a year later - the mechanic he referred me to told me the tires were shot, and I was lucky they hadn't exploded on me over the 12 months of use. Great. Strike one. By the end of my second year of ownership, I had spent about $2,700 on repairs (not including standard maintenance like oil changes, ets.). I complained to Bill Wessel, directly, about the issues. He assured me he'd take care of me. He offered to fix the broken rear window (it stopped responding to the controls, and was stuck in the partially down position - not good for winter and rain). However, after taking a full day off work to come in and get the repairs, his mechanic failed to order the right part. The second full day I took off, he got it done, but inadvertently damaged the film on the window. Great. Strike two. And just last month, my cylinder head started leaking oil. That's going to be another $1700. Great. KBB value today is about $6700. I've already spent (or will soon spend) 2/3 of the car's value on repairs, and I'm only 3 1/2 years into ownership. So, rather than give you my opinion, those are the facts. Hope this helps anyone who's looking to buy a car from Bill Wessel and team, and would like to know about a real customer's experience, first-hand. I wish I had read this before giving them my business. Thanks, and safe driving to you.

Great to work with. - dkm6999

Great to work with. Micheal Hofer worked very hard to get me McLaren. Car was exactly as described

I was contacted very promptly and was able to go see the - Nadia

I was contacted very promptly and was able to go see the car I was interested in the same day. Knowledgeable , courteous and a pleasure to do business with.

I sent a message that I was interested in the car, but - asst.verger1

I sent a message that I was interested in the car, but did not hear anything from the dealer. Guess he doesn't want to sell that car very badly.

We were very impressed with the dealership. - Miller

We were very impressed with the dealership. The salesman even waxed the vehicle himself. We would not hesitate to do business with them in the future.

Customer Service - Disappointed Customer

This is not so much of a review as an observation. I came to the dealership to get touchup paint. The guy at the front desk immediately asked if I needed help and directed me to the parts counter. Very pleasant. The service guy #561 was great, I got my paint and he escorted me to the cashier instead of just telling me where to go. Waited in line, no problem, and then got to the window. The pleasant cashier was completing my transaction, when a older guy came in to the little office with papers. Cashier was counting my change and this guy shoves the papers towards the woman and interrupts her. They exchange information and then she starts over and recounts my change and hands it through the window. The guy was rude to the cashier and couldn't even wait until we completed our transaction which would have been less then 5 seconds. Instead I had to stand there and wait while he demands attention. Thought it was quite rude and bad customer service. So what started out as a good visit ended with a bad taste. Wish I had gotten the guy's name. Shame.

When i arrived at Zeke Ackers car lot he gave me a moment... - jennc456

When i arrived at Zeke Ackers car lot he gave me a moment to look and relax before coming out to check if i needed help. It is nice to not feel like ur being pounced on. talking to Zeke made you feel very relaxed and at home. i could tell Zeke was not feeding me any lines or pressuring me to buy. zeke was quick and eager to answer any questions i had.