I want to start this review off by saying I NEVER write - deven.hoover
I want to start this review off by saying I NEVER write reviews about places, even when the service is bad. But the way this dealership treated me was horrible, by far the worst I have ever had. I purchased a vehicle in May of this year, a 2016 Subaru WRX STI, with only 40k miles. The car was in perfect condition (or so I thought). 5 months after I purchased the vehicle (less than 5k miles put on it) all of my lights on my dash came on. I was confused, so I took it to my local NTB to have it looked at. After having my car 2 days, I finally got a call from the mechanic, and what he told me was astonishing... He started off by asking me if i had replaced the engine of the car...? I said no , I just got the vehicle. He said that the entire engine of the vehicle had been taken out, and when it was put back into the car... it was not done right. Wires were not hooked up, bolts were missing, gaskets were re-used... On top of that there were MAJOR oil leaks, and the water pump was bad. The intercooler was cracked, I mean the list went on... When I went to pick up my car, the mechanic gave me a 4-page essay and pictures of everything wrong with the car. I had to pay 2 thousand dollars to get the car running (and it needed a lot more done). So, I call Renn Kirby to tell them all about this, and I had the solution of, I would come back, trade the car (they give me what I owe since I hadn't had the car for that long and was unaware of what they did...) and I would in return buy another car from them to make up what they would lose.... In my eyes, that's more than fair. Well, the GM of the dealer basically gave me the run around and then 2 days later told me they could appraise the car and sell me a new one... So basically, they wouldn't help me at all, even after the GM admitted he "won't use that mechanic again".... This dealership should be ashamed with selling a vehicle that was "unsafe to drive"... and then screwing me over more by not helping me get out of it, or even giving me a refund for the money I spent. I wouldn't recommend this dealership to anyone, because once you leave that door, they don't give a xxxx about you.
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