82 Pennsylvania Volvo Service Centers

Bait and switch/false advertising. - me

Bait and switch/false advertising. Dealer sends me coupons but does not honor them despite the email stating "For your vehicle (and my vin number indicated there)." This is going on for 4 years now and not once have they honored their coupons. I am done with the lies. I will seek another dealer that is honest and does not play that bait and switch/false advertising game with the consumer. Diagnosis information in regard to tires and brakes stated that my front brakes and front tires have less wear than my rear brakes and rear tires. Everyone knows that the front tires and brakes always wear faster than the rears. Incompetent service people. The paperwork also stated the oil type used and that was wrong oil for my vehicle. Stay away from this dealer if you want good competent service.

Kevin Dowd in the Conicelli Toyota Service Center in - Lynn Morozin

Kevin Dowd in the Conicelli Toyota Service Center in Conshohocken, PA is the most professional, courteous person I have dealt with in a long time. It was such a pleasure to work with Kevin to get my car fixed. Will definitely go back there for service on my car. Thank you Kevin!

I am giving this rating because I was overcharged for... - mick564

I am giving this rating because I was overcharged for service. I have been a mechanic in the aviation and aerospace industries for 25 years, I can turn a wrench. I work 6 and 7 days a week and have little time for truck repairs. I took my truck to Crivelli Ford, where I bought it, for service. It was running rough, I figured it was a cylinder miss-firing. It was. $202.95 later I had one new ignition coil for one cylinder. There was a $92.58 charge for parts and the rest was labor. 6 mos. later I had another cylinder miss-fire. I had bought a diagnostic tool in the mean time and fixed this problem myself. The coil cost $45 and the total time to replace the coil was less than 35 minutes, including travel time to get the part from a local Ford dealer. Diagnosis and replacement time was less than 10 minutes. I called the service manager, he said the high bill was due to using a system analyzer and a Motorcraft part. I told him I used my own analyzer and bought the coil from a Ford dealer. He had no response.

outstanding! - mikado150@

I was a Ford customer for 18.years. however, GM had better incentives And very accommodating sales force with no pressure as i use a cane and wheelchair. robert kubiak.

Definitely not a 5 star jeep dealership This is... - phillyjen

Definitely not a 5 star jeep dealership This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I... (Full Review) This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I tried Gegnas Chrysler and was disappointed. My jeep was in the service dept for over two days and all it needed was a new battery. After having the jeep for two days, they had the audacity to charge me labor for investigating my complaint, then finding out what was wrong with the jeep and then replacing the battery. So, all together I was charged 3 different labor fees. I questioned this at the service dept and nothing they said to me made any sense. Coincidentally, all mgmt was out to lunch. ..or so I was told. Also, when I got to the dealership, no one appeared to be really busy, which I guess would explain why it took them two days to put a battery into my jeep. Avoid this place at all cost if you don't want to be riped off.

To start, the secretary was rude & did not seem to... - Edward63

To start, the secretary was rude & did not seem to know what she was doing. The mechanic charged me for parts he never replaced an also put my rear driver side wheel on backwards. I found this out after i had my truck looked over at another garage because I was skeptical of the work that was supposidly done. When i confronted the mechanic, he was ignorant an overly defensive. Since then I have heard many other complaints regaurding Jayce Automotive.

Friendly Service Center - Kimbow

Quick, knowledgeable and friendly service department. Snacks and K- cups while you wait. Loaners are available for many service events and your car us washed with service.

Simple engine work resulted in a blown engine - Notpleasedinharrisburg

Took a 2005 Volvo XC90 to this dealership to resolve an oil leak and a timing belt change. After having the car for over a week, picked up the vehicle to merge onto the highway only to have a NO Oil Pressure light message and oil sensor message appear, less than 10 minutes from driving away from their lot. Next day, the vehicle was towed from my home to their dealership for service, only to receive an "explanation" that the oil pan was "gunked up" and the strainer and tubes were where the cause. OK, how much and let's fix it. Next day, pulled off their dealership, again, merged onto the 83 North interstate only to be blowing a cloud of smoke and have the Oil Pressure sensor light appear, only this time under pressure, the engine blew on the interstate. Upon returning to the dealer, after $3k in work, their response was that the engine blew due to prior work done on the vehicle, not be them or an authorized Volvo dealer. Really, if You as the expert would have properly driven the car, road tested it, the engine's oil pressure sensor and symptoms would have been fairly evident and easily resolved, after all, aren't you the DEALER, the expert on this vehicle? Their service adviser response was "it drove fine in our parking lot." Well what the xxxx was I thinking, I should just drive around your parking lot and not go on the interstate!! Needless to say, $ 3k in "engine" work from their "master technician" and I now have a blown engine, from what should have been a fairly routine repair!! Imagine my disappointment when I took the vehicle to the dealer for "Peace of Mind" that the repair was done professionally, properly and would be backed by a warranty.

I was impressed at how Larry gave me such a friendly - harveywallsart

I was impressed at how Larry gave me such a friendly local neighborhood treatment when I visited his lot. With over 50 years in his business I believed he would have the trust and respect from local community and he showed why. With that many years in business it matters; so I look for that. So, my experience with Larry was so satisfying that it became the bar at which I set to evaluate every other dealership I would visit the next 3 days. After a few days, I had eventually narrowed my car choices I still had interest in from each dealership thru research, inspections, and test drives, etc. And it was Larry who gave me the best deal for his product and the best experience on his lot. What also stood out was that he offered a very good warranty that we 'both' went over (i.e. to know what ISN'T covered, very important). He even showed me the service record that he completed on the vehicle before I asked. After we finalized the deal on the car, he unexpectedly helped me out by offering to follow me to the rental company in the the next township to drop off my rental and drive me back to his dealership so I could drive my new SUV home that day. I did not expect him to offer to do that. Bottom line? I did the crucial homework when shopping for a 'USED CAR.' It's hard to find a hidden gem in this over-saturated used car market, therefore, research is a must in this field. But also, choosing the right dealership to put your trust in comes second. I had a great experience with Larry and I am satisfied with my decision to purchase my used car through him. Important advantages: Do the research: READ THE WARRANTY, research the dealership, warranty company, and the vehicle history (VIN). Do these and you're less likely to get screwed. Therefore, the homework we have the freewill to do is up to us.

Horrible - Kerrie5130

I got a Van off of him less then 2 weeks ago everybody told me not to go to him and I didn't listen that was the biggest mistake of my life. He guaranteed me that nothing was wrong with it and I believed him but I signed a sold as is paper 3 days later I started having problems with it I took it to the garage and there are so many things wrong with it it's gonna cost me over $1500 to get it all fixed never ever buy from him he is s fraud and should be put out of bussiness

Superlative customer service! Had the hail damage... - UNCLEBOBO

Superlative customer service! Had the hail damage assessed on Friday, received a call on Saturday to schedule an appointment, dropped off the car on Tuesday and had it back on Wednesday looking like it just came out of the showroom. The overall experience exceeded my expectations. My personal thanks to all who were involved.

Issue missed on first visit, two additional visits went well - Aguyfromtheburbs

The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode). Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved. One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left. I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever. Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform. All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.

Lemon Dealer - Scott H

Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.

Kevin Lara and team always give outstanding service! - Nina M

Kevin Lara and team always give outstanding service! They are prompt and efficient and put up with my many questions!! They make me feel relevant.