1,602 Pennsylvania Used Car Service Centers

Had a 9:00 AM service appointment for inspection, - chasriz

Had a 9:00 AM service appointment for inspection, emissions test and issue with fin antenna. As I was traveling 45 minutes, I booked well in advanced for the first service appointment of the day, knowing I would waiting at dealership. After all, how long can a state inspection and emissions test take? After few conversations with service manager and 2 1/2 hours later my 2021 CX5 is ready. Explanation I received for LONG DELAY was Ray Price Mazda does not do emissions test. They rely on the other on site Ray Price dealerships for emissions test. Mazda had to wait for other dealerships to “fit them in” for the emissions test. You would think since this was booked well in advance and it would be coordinated. Two weeks later on I called on a Wednesday to confirm my appointment for fin antenna replace. Told antenna is in and we are good for Saturday 10AM. I arrived ten minutes early because it’s the right thing to do and not keep people waiting. Well an hour and half later I’m told the antenna can’t be found. Naturally I’m upset. But not sure if it’s because the part is lost or it was over an hour before they looked at my vehicle. Why have appointment times if they mean nothing to service department. The most ironic part is after purchasing CX5 for over $31,000, Ray Price asked to have my picture taken next to my new CX5. But neither time as I was leaving Ray Price Service Department did they ask to take my picture. But neither time as I was leaving Ray Price Service Department did they ask to take my picture.

Our family was visiting the Kalahari water park, and the - Smathew

Our family was visiting the Kalahari water park, and the day of check out, our car tire pressure alarmed was showing low pressure. The staff at the park filled the tire enough for us to make it to Ray Price Ford. The service representative took our information and had the car checked quickly, which it showed a nail in the tire. The tire was not in stock and he had to call his tire manufacturer to have it delivered. It was supposed to arrive at 1:30pm but wasn’t delivered till around 3:30pm. As soon as it arrived, he got the mechanic to work on our car and get the job done quickly. At the time of paying, he only charged us for the tire and not the labor due to the delay in the delivery of the tire. I really wasn’t expecting that and our family really appreciated his hard. He was sincere and saved us money, which is always a blessing in this economy. Thank you for being so caring and understanding our situation.

First of all every time I go to get an oil change or... - Josephine cruz

First of all every time I go to get an oil change or inspection there’s always grease on my interior and door. I just went to a 30,000 mile check up and an oil change grease on my door they didn’t change the sticker telling me when my next oil change is. How do I know that I got an oil change. They said I needed new tires so I got them they scratched all my rims. I called them they said that they were already scratched I said no way I take good care of my car I park a mile away when I go shopping. I sent pictures they said that they were going to talk to the manager chuck this was Friday July 3rd today is Tuesday July 6th still haven’t heard from them! This is how they take care of there customers! The service sucks there service people are very negligent. I don’t trust them! And I don’t want to take my car there anymore. My car looks old because of the negligent of service!

I recently had my Volvo serviced at Ray Price Volvo in - jonesy311c

I recently had my Volvo serviced at Ray Price Volvo in the Poconos, and the experience was nothing short of terrible. From the moment I arrived, it was clear that customer service is not a priority here. No one greeted me as I pulled into the service drive with my 16-month-old daughter. Even as I unbuckled her from her car seat, we were completely ignored. Eventually, someone from the shop walked past without acknowledgment, and after waiting, I was finally assisted by Janice Stiff, the service manager. Janice’s customer service skills are appalling. I came in for a full synthetic oil change, tire rotation, and multi-point inspection, but my concerns were dismissed, and I felt judged for driving an older, high-mileage vehicle. She didn’t bother to explain the technician’s recommendations for repairs or provide an estimate before abruptly telling me my car was ready. It was clear she assumed I wouldn’t proceed with repairs simply because of my vehicle’s age—a biased and discriminatory attitude that I found deeply offensive. To make matters worse, the dealership used “Mazda 5W-30 Conventional” oil in my vehicle, which does not meet the ACEA A1/B1 specifications required by my Volvo’s manual. While I did not address this mistake with Ray Price Volvo, I have contacted Volvo corporate about the issue. If a Volvo dealership cannot even perform a basic oil change correctly, how can you trust them to handle more critical and complex repairs safely? Janice Stiff’s lack of professionalism and the dealership’s overall incompetence have seriously damaged my trust in the Volvo brand. I had been strongly considering purchasing a new Volvo as a replacement for our totaled Subaru, but this experience has completely turned me off. I strongly recommend going elsewhere for service. A dealership that treats customers like second-class citizens and makes fundamental mistakes cannot be trusted to prioritize safety or deliver the quality of service expected from Volvo. Avoid Ray Price Volvo at all costs.

Fantastic and Friendly Service - mmarcos2

Brought my 2006 M Roadster in for the first time yesterday after winter storage for tires, breaks, and a Check Engine Light. I was pretty nervous, as it was the first time I went to an indie shop instead of a dealership, so I didn't really know what to expect. Everything was done for a very reasonable price, and Charlie assured me my car would be taken care of - it certainly was. I was given very fast, friendly, knowledgeable service. They'll definitely see me again.

Liars - Owen

Was told they had a part and drove 20 miles out of my way to get it (Twice)! They said they would call when it came in, which was three weeks ago! I will not deal with them or recommend them to anyone!