As for my opinion of this dealership. AWFUL!!! I was sold... - nonya24
As for my opinion of this dealership. AWFUL!!! I was sold a car with a problem, and somehow it passed their "inspection". When I turned it in for them to fix the first time, I was given one of their cars as a loaner. That car broke down in the middle of the road (the battery died and it ran out of gas because the gas gauge didn't work). I waited for 2 hours for them to come and pick it up, and the reason they were so late is because another one of their cars (that they were driving to pick me up in) overheated and broke down. They promised a full gas tank and gave me another car that didn't even have air conditioning in place of mine while they fixed it. I went to pick it up, everything was supposed to be ok. I drove it across the street and it started shaking on idle and the check engine light was blinking just like before.( and I had to remind them about the full gas tank I was promised). I called and was given an attitude when I stated that it hadn't been fixed and I was promised a call back from Tom or Courtney (that never happened). A while later my car's battery kept dying leaving me stranded wherever I was at the time (I do have a toddler and I'm a high risk pregnancy). I called Courtney and put my foot down this time and all he had to say was how much pressure I was putting on him and how much stress he had. I demanded a rental car when I went up to drop my car off and was given a piece of crap car that had obviously been in a previous accident. I drove it 1/2 mile and the Check Engine light came on, was blinking and the car was shuttering so bad it felt like it was shaking apart. I turned right back around and told Courtney that I wasn't driving it because of the way it was acting and I was screamed at in my face by Courtney that I could sue if I wanted to and it basically wasn't his problem. He slammed the door and walked out while I'm standing there in shock ready to call the police for harassment. His brother did give me a better car HOWEVER, it also had the check engine light on and it would stall out on idle. I had it for close to 3 weeks while mine is being "fixed" and had my husband pick it up today (no full gas tank by the way). He drove it about 1 mile and a hose came unclamped and started smoking. They are currently "fixing" that problem right now. So, as for my rating of this business....Terrible. Terrible customer service, no empathy for anyone or anything except for the sale. They expect to get everything handed to them for free especially Courtney. I was verbally assaulted as well as ripped off. I'm not an impatient person but these people brought the worst out in me. Do not go there, do not buy anything from them unless you are ready for a giant headache. Not only did my car have a problem but so did 4 others that I witnessed as loaners.
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