123 Pennsylvania Toyota Service Centers

I am giving this rating because I was overcharged for... - mick564

I am giving this rating because I was overcharged for service. I have been a mechanic in the aviation and aerospace industries for 25 years, I can turn a wrench. I work 6 and 7 days a week and have little time for truck repairs. I took my truck to Crivelli Ford, where I bought it, for service. It was running rough, I figured it was a cylinder miss-firing. It was. $202.95 later I had one new ignition coil for one cylinder. There was a $92.58 charge for parts and the rest was labor. 6 mos. later I had another cylinder miss-fire. I had bought a diagnostic tool in the mean time and fixed this problem myself. The coil cost $45 and the total time to replace the coil was less than 35 minutes, including travel time to get the part from a local Ford dealer. Diagnosis and replacement time was less than 10 minutes. I called the service manager, he said the high bill was due to using a system analyzer and a Motorcraft part. I told him I used my own analyzer and bought the coil from a Ford dealer. He had no response.

Very friendly people but the repair is grossly - terrysteele623

Very friendly people but the repair is grossly overpriced. I arrived at my appointment with 2 alerts on the dashboard ...Hybrid system malfunction and pre-collision system malfunction. She asked me if I was notified that the diagnostic test would cost $149. I said no but added that I assumed that I had no choice. They did the work while my wife and I waited for 3 hours for the technician to replace some wiring that had been chewed by chipmunks in our garage. The friendly rep said that I needed a garage cat and we both laughed. She noticed that my wife was very confused (Alzheimer's) and was very nice to us. When we received the invoice, the total was $798 minus a $125 discount labeled "spend and save", perhaps because the rep had engaged with us. She was nice. The total came to $673 for replacing wiring, a clean kit and cabin filter.. At home I noticed that I was charged $149.99 diagnostic twice, once for hybrid malfunction and once for pre-collision malfunction, AFTER I TOLD THEM THAT THIS WAS THE ISSUE. The bottom line is that they charged me $299.98 before any work was done. I'm not ok with that and would not recommend Diehl to anyone for repair.

outstanding! - mikado150@

I was a Ford customer for 18.years. however, GM had better incentives And very accommodating sales force with no pressure as i use a cane and wheelchair. robert kubiak.

Very disappointing place. - irenerubus

Very disappointing place. They replaced my rotors and brakes 2 years ago, and said they needed replacement again? My car is stored in a garage and generally, my brakes never needed replacement for 60000 or more miles. Costly need and I honestly do not trust if this job was done properly 2 years ago. I also waited 1 hour for them to even look at my car, as I waited over 2 hours, as a full room of customers came and went, as I was the last one there. And… I had a scheduled appointment and arrived on time… even 15 min prior. Problems discussed with them and zero comments back.

Definitely not a 5 star jeep dealership This is... - phillyjen

Definitely not a 5 star jeep dealership This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I... (Full Review) This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I tried Gegnas Chrysler and was disappointed. My jeep was in the service dept for over two days and all it needed was a new battery. After having the jeep for two days, they had the audacity to charge me labor for investigating my complaint, then finding out what was wrong with the jeep and then replacing the battery. So, all together I was charged 3 different labor fees. I questioned this at the service dept and nothing they said to me made any sense. Coincidentally, all mgmt was out to lunch. ..or so I was told. Also, when I got to the dealership, no one appeared to be really busy, which I guess would explain why it took them two days to put a battery into my jeep. Avoid this place at all cost if you don't want to be riped off.

Best service manager anywhere. I bought my Toyota from... - fannsx

Best service manager anywhere. I bought my Toyota from this dealer because of Joe. He always took his time with his costumers. He is the best there is.

I originally bought my car from Hanover Toyota about 4... - kbacworth

I originally bought my car from Hanover Toyota about 4 years ago and thankfully have only had to take it back twice for any major repairs. Both times, I have had exceptional customer service from everyone I worked with and the repairs were done in a timely manner. My first experience, I was rear-ended and needed some major cosmetic work on my back bumper and tire well. They fixed my car in less than a week and also washed & vacuumed the entire thing. It was like picking up a brand new car! My most recent experience, my water pump was cracked. They fixed it in a day and again washed my vehicle for me! I would recommend Hanover Toyota to anyone. They have amazing customer service and a quick turn around. I'm very grateful for all of their help!

Very professional dealership visit - JohnW2010

I had an appointment for a Recall and to have a new ignition key made and programmed to my vehicle. Upon arriving at the dealership the service rep Marge happened to be outside and welcomed me to the dealership and said she would meet me inside. By the time I got inside to the Service Desk she had already started the repair order for my vehicle. She also asked if I was having any issues with my car, asked if I would like a courtesy ride anywhere. My vehicle was taken in within 10 minutes of my arrival and I left the dealership within 30 minutes. Was very pleased with the coordination between the Parts and Service departments, while I was checking in at the Service desk Chad the Parts Manager brought over the part that I had ordered so that time was not wasted by Service looking for the part. Could not ask for a better experience.

To start, the secretary was rude & did not seem to... - Edward63

To start, the secretary was rude & did not seem to know what she was doing. The mechanic charged me for parts he never replaced an also put my rear driver side wheel on backwards. I found this out after i had my truck looked over at another garage because I was skeptical of the work that was supposidly done. When i confronted the mechanic, he was ignorant an overly defensive. Since then I have heard many other complaints regaurding Jayce Automotive.

Most incompetent service department i have ever dealt with - JosephN

Brought my wife's car in for a scheduled Toyota Care maintenance. Picked vehicle up and within 10 minutes could tell there was an issue with the tires/alignment. Called service center back and they advised to bring it back in the morning and they would fix it. I specifically asked that they check the tire balance and alignment, they fluffed me off and said they would handle it. Wife brought her car back the next morning, service had vehicle for 5 minutes, told her that the car was "all fixed" and that she was good. Told her she didn't know what she was talking about and must have been confused. Car continued to have balance/alignment issues but they told us that it was just the tire wear and that they wouldn't be fixing it. 6 months later we had to bring the car back for the next scheduled service. Asked the service writer politely if he would have the tech check the balance/alignment since i knew for a fact it was off. Service writer attempted to speak to me as if i was a child that never drove car before and that i didn't know what i was talking about. Low and behold 2 hours later they call us back that our car is ready to be picked up. Service writer tells us over the phone that the cars alignment was off and that all 4 tires needed to be balanced, Yeah no Kidding!! Went to pick up vehicle and service writer insisted that we must have done something to the tires because their service writers would never do that. Well not only did their service writers allow it, they told my wife she was being silly and confused, and let her drive for 6 months on an unsafe car because they were too lazy/entitled to check the vehicles balance like i specifically asked. Entire desk of service writers is incompetent, unhelpful, condescending and rude. Service department is more than willing to let their customer driver an unsafe vehicle before they admit that they might perhaps have been wrong. Avoid this service department at all costs, worth the hour drive to the next Toyota dealership to not deal with these people. Also after they (finally) fixed the alignment and balance issue, they left the two tires with the most tread on them on the rears... instead of swapping them to the fronts like any decent service location would do. After quoting us for new tires they said it was unsafe to have low tread tires in the front, conveniently left out the fact that they're the ones that put them there!

Service department is not customer friendly. - GSX1250fa

Service department is not customer friendly. Communication is NOT clear, pricing is NOT transparent and they will try to UPSELL you on EVERYTHING!!! The customer "Service Advisor" primary job is to INCREASE your bill!!! They do not have your best interest in mind, they want to charge you as much as they possibly can... They got me twice and tried to get me elderly patents as well. No more Kelly Toyota for our family!!! Shameful!!!

After a very expensive ($1500) visit to this place to... - LunarMist

After a very expensive ($1500) visit to this place to resolve an emissions and check engine light issue, rotate tires, and have some brake work done, I drove away with the check engine light coming back on and both hubcaps on the passenger side of the car falling off within a few days. The service people handled the issue quite poorly, suggesting that the hubcaps may have been stolen (even though they came off while I was driving), and blaming an oil change center for the issue which caused the check engine light to come on again (even though I repeatedly told them that the check engine light came on after their work, and before I changed my oil). Long story short, I live some distance from the shop, and it was some time until I was able to get in and have them check their work regarding the check engine light issue. I had called immediately, but they ended up charging me $50 to reconnect an air filter hose that they claimed "somehow" became disconnected, saying that everything they repaired had nothing to do with this. Either way, I'm supposed to believe that my air filter magically became disconnected within a couple days of having my emissions system worked on by this place. What I'm really complaining about is the poor business tactic in the way that they seemed to provide endless stories or explanations of any possible scenarios in which they were not responsible for the issue, rather than listening to me and responding appropriately according to my experience with the car. In the end, I realized I had brought the car in to have a sticking gas pedal fixed, and a general mileage check up. I realize they were working to resolve larger issues. But they ended up suggesting I simply not do the routine maintenance and "wait and see what happens" with my car. (It runs great at 207,000+). They did no good on the gas pedal issue which I ended up resolving at a local repair shop (the throttle bore simply needed to be cleaned--they did not locate the issue the first time I was in, saying they could not find any "obstructions" by the mat), and enlisted me these expensive repairs. In the end, they didn't really do me good in terms of business practices, and as a customer, I felt hassled. I understand that it is difficult for them to know what happened between the time they saw my car originally and when I brought it back in, but they handled the fact that I was reporting poor service with them very poorly, not taking responsibility for any of the issues I had with them (although they did then attempt to re-diagnose and address the gas pedal for additional charge--couldn't find it the first time??? At the dealer??? No thanks.) Next time, listen to the customers, and respond accordingly to what s/he is telling you, instead of making up unnecessary stories to divert the issue.

Service is top notch ! - Kimlord1066

Service is top notch !!!! Gavin the service rep is always personable and professional!!!! I will always go back!

Excellent service provided by Eduin Medina, I will - carmentejedawilks

Excellent service provided by Eduin Medina, I will recommended Toyota and Eduin's service to my family and friends. Thank you. Thinking on buying a new car in the nearby future and of course I will go to Toyota and ask for Eduin.

Good Service Experience - toyogeek

The Service dept. responded to my vehicle needs and made timely appointments to repair. Service plays a big part of my being a return customer for service and sales at this dealership. Keep up the great job!

I was impressed at how Larry gave me such a friendly - harveywallsart

I was impressed at how Larry gave me such a friendly local neighborhood treatment when I visited his lot. With over 50 years in his business I believed he would have the trust and respect from local community and he showed why. With that many years in business it matters; so I look for that. So, my experience with Larry was so satisfying that it became the bar at which I set to evaluate every other dealership I would visit the next 3 days. After a few days, I had eventually narrowed my car choices I still had interest in from each dealership thru research, inspections, and test drives, etc. And it was Larry who gave me the best deal for his product and the best experience on his lot. What also stood out was that he offered a very good warranty that we 'both' went over (i.e. to know what ISN'T covered, very important). He even showed me the service record that he completed on the vehicle before I asked. After we finalized the deal on the car, he unexpectedly helped me out by offering to follow me to the rental company in the the next township to drop off my rental and drive me back to his dealership so I could drive my new SUV home that day. I did not expect him to offer to do that. Bottom line? I did the crucial homework when shopping for a 'USED CAR.' It's hard to find a hidden gem in this over-saturated used car market, therefore, research is a must in this field. But also, choosing the right dealership to put your trust in comes second. I had a great experience with Larry and I am satisfied with my decision to purchase my used car through him. Important advantages: Do the research: READ THE WARRANTY, research the dealership, warranty company, and the vehicle history (VIN). Do these and you're less likely to get screwed. Therefore, the homework we have the freewill to do is up to us.

AWESOME - Sherkova

Great service and extremely customer oriented personnel. Everyone there is considerate, kind, and polite. The employees are also willing to work with you as far as immediate necessary repairs/services and those that can be put on hold.