2,574 Pennsylvania Toyota/1000 Service Centers

The service department is horrible. - Goblue0558

The service department is horrible. I made an appointment online and arrived 15 minutes early. I was told that the online system is balky and to not use it because they have to decipher everything and it doesn’t take into consideration lunch hours. Then, I was sent to Richard because I had a Fleet vehicle. He said they don’t do fleet vehicles with online appointments but he could squeeze me in later in the afternoon. I had an 11:30 appointment It isn’t that they really screwed me but they were really rude in going about their business. Richard should be fired. I purchased a car there a year ago and have been bringing my fleet vehicle with no problems in the past. Keystone. You have lost all my future business.

As for my opinion of this dealership. AWFUL!!! I was sold... - nonya24

As for my opinion of this dealership. AWFUL!!! I was sold a car with a problem, and somehow it passed their "inspection". When I turned it in for them to fix the first time, I was given one of their cars as a loaner. That car broke down in the middle of the road (the battery died and it ran out of gas because the gas gauge didn't work). I waited for 2 hours for them to come and pick it up, and the reason they were so late is because another one of their cars (that they were driving to pick me up in) overheated and broke down. They promised a full gas tank and gave me another car that didn't even have air conditioning in place of mine while they fixed it. I went to pick it up, everything was supposed to be ok. I drove it across the street and it started shaking on idle and the check engine light was blinking just like before.( and I had to remind them about the full gas tank I was promised). I called and was given an attitude when I stated that it hadn't been fixed and I was promised a call back from Tom or Courtney (that never happened). A while later my car's battery kept dying leaving me stranded wherever I was at the time (I do have a toddler and I'm a high risk pregnancy). I called Courtney and put my foot down this time and all he had to say was how much pressure I was putting on him and how much stress he had. I demanded a rental car when I went up to drop my car off and was given a piece of crap car that had obviously been in a previous accident. I drove it 1/2 mile and the Check Engine light came on, was blinking and the car was shuttering so bad it felt like it was shaking apart. I turned right back around and told Courtney that I wasn't driving it because of the way it was acting and I was screamed at in my face by Courtney that I could sue if I wanted to and it basically wasn't his problem. He slammed the door and walked out while I'm standing there in shock ready to call the police for harassment. His brother did give me a better car HOWEVER, it also had the check engine light on and it would stall out on idle. I had it for close to 3 weeks while mine is being "fixed" and had my husband pick it up today (no full gas tank by the way). He drove it about 1 mile and a hose came unclamped and started smoking. They are currently "fixing" that problem right now. So, as for my rating of this business....Terrible. Terrible customer service, no empathy for anyone or anything except for the sale. They expect to get everything handed to them for free especially Courtney. I was verbally assaulted as well as ripped off. I'm not an impatient person but these people brought the worst out in me. Do not go there, do not buy anything from them unless you are ready for a giant headache. Not only did my car have a problem but so did 4 others that I witnessed as loaners.

Excellent Customer Service, Saturday service is very - alm7865

Excellent Customer Service, Saturday service is very accommodating, technicians are very thorough, and I was in and out very quickly.

Purchased new 2024 F150 back in August, now with 3453 - johncamaerei

Purchased new 2024 F150 back in August, now with 3453 miles computer message "parking brake limited function, service required". I called service for appointment and they said I would have to leave truck all day. I live over 40 miles away and asked for loaner car. Service said they do not have loaners but I could rent a car and if it was a warranty issue I wouldn't have to pay. How can they say if it is a warranty issue when I have a bumper to bumper 36,000 mile warranty and I only have 3453 miles on truck? I emailed sales a week ago and no reply. If I knew they would not provide loaners I wouldn't have purchased truck. I made appointment local with Ray Price Ford and will not call Koch and will not be a repeat customer.

No service response - Patti11

Terrible response to visit for service. Was to dealership to have problem fixed and brought vehicle home with same trouble then I went back and explained problem again. I was told they would get back to me the next day with a price to fix. One week later called again and was told they would get back to me later the same day with cost of repairs. Three days later still no response. I got my car fixed somewhere else .

After a very expensive ($1500) visit to this place to... - LunarMist

After a very expensive ($1500) visit to this place to resolve an emissions and check engine light issue, rotate tires, and have some brake work done, I drove away with the check engine light coming back on and both hubcaps on the passenger side of the car falling off within a few days. The service people handled the issue quite poorly, suggesting that the hubcaps may have been stolen (even though they came off while I was driving), and blaming an oil change center for the issue which caused the check engine light to come on again (even though I repeatedly told them that the check engine light came on after their work, and before I changed my oil). Long story short, I live some distance from the shop, and it was some time until I was able to get in and have them check their work regarding the check engine light issue. I had called immediately, but they ended up charging me $50 to reconnect an air filter hose that they claimed "somehow" became disconnected, saying that everything they repaired had nothing to do with this. Either way, I'm supposed to believe that my air filter magically became disconnected within a couple days of having my emissions system worked on by this place. What I'm really complaining about is the poor business tactic in the way that they seemed to provide endless stories or explanations of any possible scenarios in which they were not responsible for the issue, rather than listening to me and responding appropriately according to my experience with the car. In the end, I realized I had brought the car in to have a sticking gas pedal fixed, and a general mileage check up. I realize they were working to resolve larger issues. But they ended up suggesting I simply not do the routine maintenance and "wait and see what happens" with my car. (It runs great at 207,000+). They did no good on the gas pedal issue which I ended up resolving at a local repair shop (the throttle bore simply needed to be cleaned--they did not locate the issue the first time I was in, saying they could not find any "obstructions" by the mat), and enlisted me these expensive repairs. In the end, they didn't really do me good in terms of business practices, and as a customer, I felt hassled. I understand that it is difficult for them to know what happened between the time they saw my car originally and when I brought it back in, but they handled the fact that I was reporting poor service with them very poorly, not taking responsibility for any of the issues I had with them (although they did then attempt to re-diagnose and address the gas pedal for additional charge--couldn't find it the first time??? At the dealer??? No thanks.) Next time, listen to the customers, and respond accordingly to what s/he is telling you, instead of making up unnecessary stories to divert the issue.

Don't go to this dealership. Every time I've brought the... - cookie1316nc

Don't go to this dealership. Every time I've brought the car back for service I've been treated badly, given the run around and not gotten any solutions. This car has had problems since I first got it! I would never recommend buying a car from this dealership. They don't stand behind the product or the workmanship. Once you buy the car, you're on your own! Please go anywhere but here

Don, in service, has Always provided FIVE STAR SERVICE... - frankvv1

Don, in service, has Always provided FIVE STAR SERVICE every time my vehicle has needed maintenance or warranty repairs. I am provided a loaner or they rent me a Chrysler product locally if theirs isn't available for my Chrysler Certified coverage repair. I have never met an easier- going person to deal with. He has personally and immediately gone above and beyond for me any time my situation has asked for it. Don is a true asset to that dealership and he is the reason I come back to Krebs for ALL of my service work. He is also a major reason that I am considering buying a new vehicle from Krebs. The sales department is only one aspect of buying a vehicle. Having trust in the folks after the sale in the service department is a much longer, ongoing relationship- one that is necessary and vital to keep the wheels turning. Having strong leadership, expert techs, and Mopar parts, Krebs has built a winning team!