2,584 Pennsylvania SRT Service Centers

Sent in our 2017 Ford Explorer for some recall repairs. - jme

Sent in our 2017 Ford Explorer for some recall repairs. We figured why not have them check out why our front wiper blade switch is broke and the wiper blades won't turn off. On the internet we found this to be a very common problem with Ford Explorers. A quick check on Amazon and a replacement part OEM Motocraft SW7688 can be purchased for 58.00, Woltz and Wind advised it was 99.00. A quick check on YouTube and the repair is shown completed in multiple videos in less than 10 minutes. Woltz and Wind gave estimate of 339.53! After hearing of almost a 50% mark up on the part, and 240.00 for labor I intended to do the repair myself, but was advised that we were still going to be charged 100.00 for diagnostics! Diagnostics, the switch doesn't work and the internet is polluted with proof support that this is a notorious issue! Why would we pay 100 dollars to see if the switch doesn't work! Turn the car on and you can see the blades not shut off is all the diagnostics that is needed. Do you ever wonder why people hate dealerships for repairs!

service dept seriously lacks knowledge of its vehicles.... - redcobalt

service dept seriously lacks knowledge of its vehicles. car was serviced four time in the last month. problem still not solved. 2005 chev cobalt with check engine light,traction control light on,power steering locks up. charged over $1500.00 and problem still not resolved. --red cobalt

First incident. Went in to Wright Suzuki to get... - ztiger

First incident. Went in to Wright Suzuki to get differential, transfer case and transmission fluid changed on a 1997 Sidekick. My wife drove the Sidekick in and I followed her with my 1987 Samurai so we could go shopping elsewhere while they were doing the work. We put in all the information about the car on the work order including (4 door, color, license plate number, etc.). We decided to wait a few to see if they would take it in quickly. The car was still sitting in the service lot. So we decided to go shopping for a while. We walked around to the customer lot and my 87 Samurai was gone. Went back to the service area and there it was up on the rack with all the fluids drained out of it (very expensive high performance fluid that I put in it just a few months earlier). Now the 97 Sidekick is a 4 door mocha colored hard top. The 87 Samurai is a white 2 door convertible. With of course, different license plate numbers. When asked why they had our Samurai in there they said that was the car on the work order. We said check again. They insisted that they had the right car. We argued that and had to get the service manager involved. I told them they were going to put the same type of oils back in it because it was $30 a quart for the gear oils I had in it. They refused and put cheap junk back in it but then knocked off $70 from the sidekick work; that did not make up for the high performance oil cost. While we were arguing with the service manager they took the sidekick in and drained the transmission so we could not go anywhere else so they could still get money for that work. We got that mostly resolved but we were not completely satisfied. After three months we needed some work done on the sidekick again that required the dealer’s diagnostic machine. We also needed a full tune up as well. We decided to give Wright Suzuki another chance since they were much closer and cheaper than the other Suzuki dealer in the area. They fixed the one problem which was the distributor starting to go bad. They were supposed to do a full tune up (plugs, wires, cap, rotor). The car started acting the same after a month. So we figured it was just a defective distributor and took it back in since it was still under warranty. They found it was the distributor again and replaced it. Two months later the car just quit in the middle of the highway. We had it towed to a local repair shop and they found it to be the distributor again. They checked everything and found the Plugs were worn and burnt to nothing. Obviously Wright Suzuki had never changed the plugs when we had them do the tune up and caused the failure of the two distributors. It also had done extensive damage to the valves. Wright Suzuki is a rip-off. They destroyed our 1997 Sidekick. Besides that They can’t tell the difference between a “White with red and black stripes,1987 Suzuki Samurai, 2-door Convertible” and a “Mocha colored 1997 Suzuki Sidekick, 4-door, hard top”.

I have been driving a 2016 Kia Optima for many years. - minnich

I have been driving a 2016 Kia Optima for many years. I am writing this review to applaud the Service Department at York Kia and its enforcement of the Kia warranty. During the years I have owned the Optima a new engine, manifold and starter, as well as several recall corrections, have been installed--ALL AT