2,573 Pennsylvania SRT Service Centers

First incident. Went in to Wright Suzuki to get... - ztiger

First incident. Went in to Wright Suzuki to get differential, transfer case and transmission fluid changed on a 1997 Sidekick. My wife drove the Sidekick in and I followed her with my 1987 Samurai so we could go shopping elsewhere while they were doing the work. We put in all the information about the car on the work order including (4 door, color, license plate number, etc.). We decided to wait a few to see if they would take it in quickly. The car was still sitting in the service lot. So we decided to go shopping for a while. We walked around to the customer lot and my 87 Samurai was gone. Went back to the service area and there it was up on the rack with all the fluids drained out of it (very expensive high performance fluid that I put in it just a few months earlier). Now the 97 Sidekick is a 4 door mocha colored hard top. The 87 Samurai is a white 2 door convertible. With of course, different license plate numbers. When asked why they had our Samurai in there they said that was the car on the work order. We said check again. They insisted that they had the right car. We argued that and had to get the service manager involved. I told them they were going to put the same type of oils back in it because it was $30 a quart for the gear oils I had in it. They refused and put cheap junk back in it but then knocked off $70 from the sidekick work; that did not make up for the high performance oil cost. While we were arguing with the service manager they took the sidekick in and drained the transmission so we could not go anywhere else so they could still get money for that work. We got that mostly resolved but we were not completely satisfied. After three months we needed some work done on the sidekick again that required the dealer’s diagnostic machine. We also needed a full tune up as well. We decided to give Wright Suzuki another chance since they were much closer and cheaper than the other Suzuki dealer in the area. They fixed the one problem which was the distributor starting to go bad. They were supposed to do a full tune up (plugs, wires, cap, rotor). The car started acting the same after a month. So we figured it was just a defective distributor and took it back in since it was still under warranty. They found it was the distributor again and replaced it. Two months later the car just quit in the middle of the highway. We had it towed to a local repair shop and they found it to be the distributor again. They checked everything and found the Plugs were worn and burnt to nothing. Obviously Wright Suzuki had never changed the plugs when we had them do the tune up and caused the failure of the two distributors. It also had done extensive damage to the valves. Wright Suzuki is a rip-off. They destroyed our 1997 Sidekick. Besides that They can’t tell the difference between a “White with red and black stripes,1987 Suzuki Samurai, 2-door Convertible” and a “Mocha colored 1997 Suzuki Sidekick, 4-door, hard top”.

I have been driving a 2016 Kia Optima for many years. - minnich

I have been driving a 2016 Kia Optima for many years. I am writing this review to applaud the Service Department at York Kia and its enforcement of the Kia warranty. During the years I have owned the Optima a new engine, manifold and starter, as well as several recall corrections, have been installed--ALL AT

My service appointment went exactly as planned, and the - jmvtale

My service appointment went exactly as planned, and the quality of the work performed and service personnel was excellent. The shuttle service was perfect both ways, and both drivers were very personable. In all, the service appointment was painless. Thank you for excellent work.

AWESOME SERVICE - ABOVE AND BEYOND - PensFans

We were three ladies, one of which was my elderly mother, on our way to Philly for a shopping trip, two days after Thanksgiving, far from home,when my tire on my '13 Equinox quickly began losing air. We pulled off at the next exit,, thinking we would find a service station, which we didn't, but there was Zeigler! Even though their service area was closed on Saturdays, upon seeing my elderly mother, they fixed my tire anyway and sent us on our way. GM Roadside Assistance would have taken hours to get to us. They really went ABOVE AND BEYOND the call of duty. Buy your cars at Zeigler. They are awesome!!! : ) )

lack of brand loyalty - ddrt@15

having worked as a tech in a dealer for years i have a good idea how things work, this place is a joke, i didn’t buy my durango there so i was nothing to them if i wasn’t paying cash for something, couldn’t get a loaner or even pay for a rental, finding out fca will pay for power train repairs, which i had done, but had to take a day off work for diag and then not have it for a week while on vacation, then to top it off the body shop did the warranty repair but not the ins claim, didn’t even look at it, so unorganized it’s not even funny, icing on the cake was they bitched up one of my wheels scratched a brand new rotor and most likely cost me $70 at a real dealer to fix a backing plate shield on a rotor that was knocked loose so to whatever they hit with my wheel, so if you want headaches and damaged parts go here otherwise go to BZ they actually care there about you