2,574 Pennsylvania SRT Service Centers

Brought my vehicle in for service. - crownover.ali

Brought my vehicle in for service. I bought it brand new less than a year ago. Told them my exact issue, when it happens, and how to duplicate my concern. They put 1 single mile on my vehicle and insist they tried to duplicate my concern. Advisor Tara was 0 help. I will go to another dealership.

I have always received very courteous, and professional - Otis

I have always received very courteous, and professional service at Thomas Chevrolet in Bedford, Pennsylvania.

Great service, friendly staff, clean waiting area. - Linda.gould65

Great service, friendly staff, clean waiting area. The vehicle display area is always interesting for checking out new models.

The service at this dealership is bad. - mike

The service at this dealership is bad. I came in for inspection and oil change, which went fine. But, I also wanted check engine light codes checked into. A 3 year old car with 17,000 miles on it should not have acceleration issues resulting in a check engine light warning. This was totally brushed off. Also, this model has a known issue with a shift to park warning. This was also ignored. These are known issues with this model, and this dealership clearly couldn't be bothered.

I've been having a recurring starting/staying started... - notcrankyion

I've been having a recurring starting/staying started issue with my Saturn and Thomas is the "GM Certified" service center nearest to me so I brought it in. They were up-front about the diagnostic cost and called me before they took each further step to figure out what my issue was. I got out of there for what I believe is pretty reasonable price being this is a dealer. Jim was good to talk to over the phone, and the receptionist when I picked up my car was very friendly (I'm sorry I don't remember her name). One of the better experiences I've had at a dealer. If anything else goes wrong with my car I will be bringing it back to them. I'm not giving any 'great' ratings because I've had less than awesome experiences with dealerships in the past - even when Saturn was supposed to be the 'friendly, no-hassle' dealer. But they were better than some of the others I've talked to. I'll go back and I'd recommend them to others too - at least on the service side.

We purchased a used LEXUS Rx 350 in 2024. - Yonsuk570

We purchased a used LEXUS Rx 350 in 2024. We brought it in for state inspection and emission test after 12 months. The inspection and emission tests went smooth as we waited. Aer the tests your maintenance person said we had four free services, and even though we only drove the car 4,000 miles during the year, we should take advantage of the free 30,000 service maintenance requirement. This additional service went smoothly and one hour we had the car finished. We only had to pay for the emission test. The safety inspection and 30,000 mile service was free. We were very pleased with your tests and service. We plan to continue our maintenance and purchased with Thompson Lexus.

We have lived in several countries and several cities in - jdstmurray

We have lived in several countries and several cities in the US. Thompson Toyota is by far the best, the most considerate and thoughtful company about how it could help that we have ever had. The people we have contacted and dealt with have always been extremely helpful, helpfully suggestive and friendly. They even pick up and deliver our car.

I am very happy with the sales and finance departments... - Radii82005

I am very happy with the sales and finance departments but their service department is one of the worst I have ever dealt with. Their service Dept. Is open till 6 PM M - F. I called on Friday 2/14 @ 5:23 PM. Went straight to voicemail. Called the following day before 10:00 AM and again, straight to voice mail. I am still waiting for a call back but I have no idea why I should be surprised, I have been waiting almost 3 years for them to call and tell me if the replacement fenders for my 2006 Jetta had been approved. I mentioned this just a few months ago when I purchased another vehicle there. Just lucky there are other service centers that are willing to call you back to help get your car back in service.