2,574 Pennsylvania SRT Service Centers

My 2014 Ram 1500 had 250,000 miles on it and needed a cam - mikenana

My 2014 Ram 1500 had 250,000 miles on it and needed a cam and lifters. Aaron guided me through the quote and replaced my motor with a minimum of disruption in my schedule. I was given a great loaner that fit my needs. I received my truck a day earlier than promised. Aaron was honest and eager to please in all aspects of the service project. Susquehanna has earned my respect and business moving forward.

Brought my Acura in for service on 2 separate occasions... - MrsG070205

Brought my Acura in for service on 2 separate occasions for 2 different issues. Everything was explained in detail. The staff was very friendly and courteous

Check Engine Light - Jerry942

was able to get a quick appointment, they kept me posted on progress and costs. waiting room was very comfortable and everyone was very friendly

Icame into the dealership to purchase rear wiper for my... - Bobbidabe

Icame into the dealership to purchase rear wiper for my SX4 only to find both the service and parts departments closed on Saturday. I have been in customer service my entire career and this was most unsatisfactory to me. I pursued the matter further by entering the sales department and Mr. Hover greeted me. I told him I wanted to lodge a complaint about both the service and parts department being closed and they should be open at the minimum 1/2 day. When I explained my circumstance and that I had the same problem with the previous dealer, Faulkner about trying to obtain a rear windshield wiper, Scott took the added step and said he would try to locate the part I needed and sell it to me if located. Scott could have very easily apologized and said the parts department is closed and would reopen on Monday. He did in fact locatge the necessary part and after paying for it, I asked for his name or card so I could see he was recognized for his "over and about" customer service. I plan on sending a personal letter to the owner of Sutliff, Mr. Greg Sutliff so he can personally give Scott the recognition he deserves. It was because of Scott, a potentially bad first impression was difused and a satisfied customer was taken care of. Robert Bowman Proud Owner of 2007 Suzuki SX4.

Nice Truck, Sylvester Chevrolet not so much! - Gary

Complained about radio display screen going blank several times while truck was still under warranty. Service department could not find anything wrong because it was working when at the dealers. Last time I went in for service I told them screen was still going blank. Somehow by Voodoo magic they knew what was wrong and it would cost $389.17 and sorry its out of warranty. Contacted G.M. and they made a deal with Sylvester to cut my price in half. There warrant is worthless.

I bought a truck here and a lifetime power train - Doreydscott

I bought a truck here and a lifetime power train warranty. When I needed the warranty work done, the dealership refused to honor my warranty because the old ownership was the one who sold me the truck. They also refuse to honor the lifetime free oil changes I was promised, as well. I would have purchased my truck elsewhere if I had known they would refuse to honor their warranty that I purchased. Do not trust this dealership! When you buy a business, you should buy ALL of the business, not just the parts that benefit the new owner. Very poor customer service. They didn’t even offer to schedule an appointment for my truck. I’m very disappointed.

Always a good experience. - OEH

The professionalism and dependability of this dealership is the reason we have been a customer for years. I rely heavily on their experience and knowledge to purchase and maintain our vehicles. They have never failed to exceed our expectations.

If I bought a new car today, it would be from these - suemac252

If I bought a new car today, it would be from these folks! Excellent service staff and answered all our questions in depth. Dan Bennett and company has shown us there are great people out there, Thank you Team Kia!

I brought my car in for a few issues twice in the last - bfidelibus

I brought my car in for a few issues twice in the last two weeks. Each time I was lucky enough to deal with Mckenzie Durham in the service department. She took the time to go over my issues with me and help me decide the best way to describe them to the service technicians. She was patient and followed up with me multiple times while I was waiting for my car, to give me updates on what was found and to make sure I was ok going forward with the work. She was very cordial and she did it all with a smile on her face. It was probably the best customer service interaction I have had with anyone not just for a car service but for anything that required dealing with a company representative that was providing some type of work, service, etc. for me. Mckenzie would be a prime candidate for a public relations job, I found her extremely pleasant and knowledgeable to deal with. Thank you Mckenzie, Bob Fidelibus.

Body Shop-what scammers. - Wesley

Body Shop-what scammers. Couple of scratches, crunched bumper and a scratch. Team deems it a total loss. Tried to replace the entire door, claimed they “broke it down” to review damages but Supv of Body Shop admitted they never did now we have to untangle their “scrap” mess with the State of PA. SUCH SCAMMERS!!!