2,573 Pennsylvania SRT Service Centers

I bought a used Odyssey van there. I paid $1800 for a... - Timmyrita

I bought a used Odyssey van there. I paid $1800 for a four year warranty. The van is nice but a couple months later the rains came. The security alarm goes off in the middle of the night and sometimes the sliding door window goes down by itself while it’s raining. I checked YouTube and could see that these vans have had these problems for ten years. I took the van back to Shadyside Honda and was informed that their $85 an hour mechanics had 3 hour into it and didn’t know what the problem was.(10 year problem) They wanted to replace a couple parts, costing $1000 and if that didn’t work they were going to try more parts. Of course nothing was covered under the warranty. I went and got the van back after them having it fo 2 and a half months ( shut down) I have to disconnect the battery every night. I also went for my scheduled oil and maintenance change. Right after I got van back the oil was half qt low and the tranny was almost 2 qts low. I asked didn’t they check the tranny fluid. He said they weren’t allowed to put tranny fluid in vehicle. I guess I go to the dentist for that.

Fixed the problem with short notice. - triton9

Fixed the problem with short notice. Called them and they said (and did) to bring it right in. The problem was resolved in less than an hour

Had serpentine belt start to fray. - L

Had serpentine belt start to fray. Said they’d try to work it on a Sat morning & did. Very customer friendly and helpful.

The staff has been top notch with me. - denisecook2445

The staff has been top notch with me. Very pleasant, aimed to please, and timely in the work being done. The only issue is that there is always grease somewhere on the driver's side after they're finished with my car and I have to go home and try to clean it.

A great dealership to do business with the people at - Polk64

A great dealership to do business with the people at Shively are very friendly they take great care of us.

Non existent service, I believe they damaged my car when - No,nope,neveragain

Non existent service, I believe they damaged my car when repairing it. Then tried to charge me for their error! Stay away!

Overall Service department needs some customer appreciation - jason.jaskey

I've tried to give this dealership many chances. But I won't be going back there anymore. I've had my F150 there numerous times to fix a known door latch problem that has a TSB out on it, but when its cold the problem still happens despite multiple attempts at fixing it. I sent in feedback through their website saying the problem still exists. Today I get a call from the dealership, saying they were eyeing my truck up when it was in for service and wanted to know if I would bring it in for an offer. The only reason I answered the phone was because I thought they were reaching out to me to correct my issue based on my feedback. Instead, it was a solicitation call! I was asked if I wanted to be transferred to the service department and I said sure. After 10 minutes of being on hold, I hung up. They play these games here at this dealership, and I'm done with them. I've never seen this behavior at any other dealership, and I've worked with many.

I have used this dealership for over ten years and last 2... - Doddik123

I have used this dealership for over ten years and last 2 new vehicle purchases and always give a five star rating for sales. But this time I give service dept a minus. I came out with non working vehicle. First they tried to charge me full price for the warranty issue I took it for. I also needed my remote start reprogrammed after changing key fob battery. Instead they charged me 100 dollars diagnostic fee and wanted another 300 for battery cable and connector plus me to purchase a new battery. My husband is a mechanic and I only take to service dept when it is a warranty issue or needing a program that only Ford has. My husband had it on scanner twice this past 2 weeks before taking it in and the only thing needed was the evape purge value under warranty. I figured I would have it programmed so my remote start would work again since it stopped last winter after I got a new battery in key fob. But somehow their scanner shows a problem. So they tell me the remote start problem is the battery cable and connector being corroded and breaking and I need a new battery. Two months ago I bought a new platinum 5 year warranty battery and my husband cleaned the cables and had no broken connector and I have had no problems with my battery or vehicle starting. So somehow I went in with running vehicle and now needed to jump start it to get it out of there. They somehow managed to short out and ruin my battery. They wanted 300 to replace my cable and connector and and said I needed new battery. I guess if I were not a wife of a mechanic I would of had no choice but to pay another 500 dollars or more to drive off the lot. And now I have to hope when they shorted my battery out that they also didn’t ruin my alternator. So now i have to jump start it to get it to my garage, spend about 50 bucks to replace my battery cable and connector and have the battery replaced, then pray they didn’t damage anything else. I guess I will just enjoy my vehicle without my remote start and cut my loses before it costs me more. oh and also after questioning my bill and seeing they never applied my coupon off the cashier walked into the service area unknowing my husband was standing there and stated she needed a drink after dealing with me. I guess she only likes people that pay their bill and don’t question it when they are leaving with a broken down vehicle. Never been this disappointed in this dealership until now. I am the one that needs the drink. Only positive was my sales adviser was very nice and stated to call him if remote start still did not work.

Al was extremly friendly and not just to me but my whole... - caitypoo22

Al was extremly friendly and not just to me but my whole family. He treated us with so much respect and kindness you would've thought we were related. He is a great employee he really worked so hard to find a car that made me happy. He was great through the whole process and never had a problem when i called him and asked him to get papers and other things together for me. Anyone interested in going to Singhs they prices are awesome, but most importantly ASK FOR AL he is an amazing salesman.

Excellent, prompt and respectful service! Thank you.... - MazdaCX5

Excellent, prompt and respectful service! Thank you. Same day service, with no upsell, informative and a timely completion of the work.