2,574 Pennsylvania SRT Service Centers

Simple engine work resulted in a blown engine - Notpleasedinharrisburg

Took a 2005 Volvo XC90 to this dealership to resolve an oil leak and a timing belt change. After having the car for over a week, picked up the vehicle to merge onto the highway only to have a NO Oil Pressure light message and oil sensor message appear, less than 10 minutes from driving away from their lot. Next day, the vehicle was towed from my home to their dealership for service, only to receive an "explanation" that the oil pan was "gunked up" and the strainer and tubes were where the cause. OK, how much and let's fix it. Next day, pulled off their dealership, again, merged onto the 83 North interstate only to be blowing a cloud of smoke and have the Oil Pressure sensor light appear, only this time under pressure, the engine blew on the interstate. Upon returning to the dealer, after $3k in work, their response was that the engine blew due to prior work done on the vehicle, not be them or an authorized Volvo dealer. Really, if You as the expert would have properly driven the car, road tested it, the engine's oil pressure sensor and symptoms would have been fairly evident and easily resolved, after all, aren't you the DEALER, the expert on this vehicle? Their service adviser response was "it drove fine in our parking lot." Well what the xxxx was I thinking, I should just drive around your parking lot and not go on the interstate!! Needless to say, $ 3k in "engine" work from their "master technician" and I now have a blown engine, from what should have been a fairly routine repair!! Imagine my disappointment when I took the vehicle to the dealer for "Peace of Mind" that the repair was done professionally, properly and would be backed by a warranty.

Your service department is top notch! All your service... - Heather

Your service department is top notch! All your service staff are hard working, friendly, dependable and honest. They always go above and beyond. Highly recommend!