2,574 Pennsylvania SRT Service Centers

Service department has outstanding service advisors reps. - davec343

Service department has outstanding service advisors reps. Sam and Chris always have a smile and are there to help. Been here 4 times and each time was a good experience.

Service Department - Amy D

Super helpful and friendly! The staff in the service department are always easy to speak to and they answer questions readily. The sales staff are honest, helpful, and kind. I highly recommend this dealership.

EXCELLENT CUSTOMER SERVICE - AndreaPij

I had to have my Canyon serviced and between Carmen the Service Manager, Mark the Service Advisor and the Service Foreman Bill S.had done such an excellent job at handling my issue with my Canyon. After numerous times with the check engine light coming on, (yes, they were all scratching their heads) but they worked very hard and many long hours to find the problem & fix it. Mark & Carmen both kept me notified of everything they were doing to make sure my truck was correct & safe. Bill, the Service Foreman had gone out of his way by staying way later to make sure this issue was resolved. These guys definitely need to be recognized for such EXCELLENT CUSTOMER SERVICE! I really appreciated all the hard work and time they put into my truck and truly look forward to seeing them again for any future services needed but hopefully it will just be an inspection and oil change next time! These guys are really GREAT! Again, I am truly satisfied & would definitely recommend them!

I have had my BMW i3 serviced at Joel Confer for about... - jersand

I have had my BMW i3 serviced at Joel Confer for about 4.5 years. During this time, their customer service has only been rivaled by the quality of their work. I brought my car in last week with a significant issue. They went above and beyond what was required of them and worked with BMW to find a unique solution for me. I recommend this service center without reservation and look forward to working with them for years to come.

Great service! - alute812

I've been taking my Escape to State College Ford for the past two years since moving to State College. A few weeks ago, State College Ford failed to write down my service appointment after I had rearranged my day and gone in late to work, and they didn't have the parts available when I dropped it off. They did not seem to care that they had made a mistake and they did not say or do anything to try to make it right. They really didn't seem to care at all. Frustrated, I decided to try Joel Confer Ford. Not only did they save me $300 by suggesting a different method for fixing my car, but they were friendly and knowledgeable, as well as willing, able, and interested in explaining my car's problems and the services it needed. I was happy to have such a positive experience with Ford, because I haven't since moving to State College. I'll gladly drive the extra way to Joel Confer's in the future to get better service!

Most incompetent service department i have ever dealt with - JosephN

Brought my wife's car in for a scheduled Toyota Care maintenance. Picked vehicle up and within 10 minutes could tell there was an issue with the tires/alignment. Called service center back and they advised to bring it back in the morning and they would fix it. I specifically asked that they check the tire balance and alignment, they fluffed me off and said they would handle it. Wife brought her car back the next morning, service had vehicle for 5 minutes, told her that the car was "all fixed" and that she was good. Told her she didn't know what she was talking about and must have been confused. Car continued to have balance/alignment issues but they told us that it was just the tire wear and that they wouldn't be fixing it. 6 months later we had to bring the car back for the next scheduled service. Asked the service writer politely if he would have the tech check the balance/alignment since i knew for a fact it was off. Service writer attempted to speak to me as if i was a child that never drove car before and that i didn't know what i was talking about. Low and behold 2 hours later they call us back that our car is ready to be picked up. Service writer tells us over the phone that the cars alignment was off and that all 4 tires needed to be balanced, Yeah no Kidding!! Went to pick up vehicle and service writer insisted that we must have done something to the tires because their service writers would never do that. Well not only did their service writers allow it, they told my wife she was being silly and confused, and let her drive for 6 months on an unsafe car because they were too lazy/entitled to check the vehicles balance like i specifically asked. Entire desk of service writers is incompetent, unhelpful, condescending and rude. Service department is more than willing to let their customer driver an unsafe vehicle before they admit that they might perhaps have been wrong. Avoid this service department at all costs, worth the hour drive to the next Toyota dealership to not deal with these people. Also after they (finally) fixed the alignment and balance issue, they left the two tires with the most tread on them on the rears... instead of swapping them to the fronts like any decent service location would do. After quoting us for new tires they said it was unsafe to have low tread tires in the front, conveniently left out the fact that they're the ones that put them there!

If you use a credit card to pay your bill there is a 3% - Upset customer

If you use a credit card to pay your bill there is a 3% surcharge. On an $800.00 this is $24. It is not a small sum. I have been coming here for years and this is a new change. When you make the appointment or drop your car off this information should be provided at the time. Had I known about it ahead of time I would have brought cash to pay the bill. If you pay by check they want to scan your drivers license into the system making you vulnerable to identity theft. This has happened to me twice before so I am speaking from experience. Also, they do not call you to inform you when your car is ready (another opportunity to inform of the surcharge).

Brought my Ford Fusion in for a service repair, the... - Fam1159

Brought my Ford Fusion in for a service repair, the repair was done but they damaged my car during the repair, and then the mechanic never reported the damage, he chipped the paint up all around the gas door, they had to take my car and repaint the rear quarter by the gas door, then we just got told that the recalls we had done at this dealership have to be redone, because they had shoddy mechanics working here that possibly didn’t do the job correct, tell me, this, ur bringing ur car in for a safety recall and the job isn’t being done correct , and the recall is being recalled because the dealership hired a shoddy mechanic, is this a dealership u want to bring ur car to?

Friendly, Professional and Knowledgeable Service Staff.... - Hope

Friendly, Professional and Knowledgeable Service Staff. Had state and multi point inspection performed. The facility is using Social Distancing. My sales person is Ben Haines

Easy to schedule appointment for inspection within the - happywithford

Easy to schedule appointment for inspection within the dates that were convenient for me. I waited for the car and the waiting area was comfortable and clean. Staff was very friendly and polite.

The service dept FaiIed to find the oil leak in our - Richards1957

The service dept FaiIed to find the oil leak in our vehicle. Small leak. We picked the car up and were told there was no leak. The service manager stated if it was there our service tech would have found it. He was almost able to convince me I was wrong. Not a nice person, narcissistic at a minimum. This man has been there for sometime making me think the judgement of this dealership is poor for letting him continue to be employed with there. I really couldn't see the man employed anywhere at let alone here. He may know someone at the company I'm guessing because he is not a good person. He insisted at that time there work was completed and to make another appointment. The arrogant attitude and look on his face was the all there. I still have an oil leak as described. I crawled under the car and found the leak. Don't ever leave that service dept. Because that man expects it to happen. He expects repect he doesn't deserve.

The service department has always been prompt and - License to Drill

The service department has always been prompt and straightforward. Even on my most recent trip in, when the bill came out different from what was originally quoted, they honored the original quote. Will continued to use them for my service and car buying needs.

Always courteous, always go the extra mile. - marymennona

Always courteous, always go the extra mile. I like the videos they send while working on your car, so you know exactly what they are doing and why. This is a good and honest dealership. I do highly recommend it.

On Monday morning, I brought my 2021 Forester to your - rfkphilly

On Monday morning, I brought my 2021 Forester to your service department with a warning lights issue. Just earlier, I had talked with Josh, who told me of no appointments available this week, but that he would try to work it in; I checked the car in with Josh, and had a lovely ride home in your courtesy car. In the afternoon, I received a text from Josh that the problem had been diagnosed, and the car would be ready late the next afternoon. Then that next morning, Josh texted that the car was ready, including my six-month maintenance, and at my request, arranged ("ensured") the courtesy car for early afternoon. Josh has surely done himself proud by me! Over 3.5 years, I have always been very satisfied with your service department, most often for six-month maintenance, and once for a tire replacement, so I have not been surprised by this latest experience, but especially delighted!! Many thanks. Bob Kirkpatrick

BOOM! I'm telling you folks get to John L Smith Inc in... - Joanne C.

BOOM! I'm telling you folks get to John L Smith Inc in West Chester, PA and pick out your wheels... service department ROCKS.. Steve and crew worked it! Veeerrryyyy Haaapppppyyyy! 😁