2,574 Pennsylvania SRT Service Centers

I originally bought my car from Hanover Toyota about 4... - kbacworth

I originally bought my car from Hanover Toyota about 4 years ago and thankfully have only had to take it back twice for any major repairs. Both times, I have had exceptional customer service from everyone I worked with and the repairs were done in a timely manner. My first experience, I was rear-ended and needed some major cosmetic work on my back bumper and tire well. They fixed my car in less than a week and also washed & vacuumed the entire thing. It was like picking up a brand new car! My most recent experience, my water pump was cracked. They fixed it in a day and again washed my vehicle for me! I would recommend Hanover Toyota to anyone. They have amazing customer service and a quick turn around. I'm very grateful for all of their help!

Professional and Timely - Ed051950

My expereince was both profssional and timely. The staff are top notch and when you leave there it's with a smile and good feelings. Trust is important to me and I trust Hawkins with maintaining my autos. The service center staff know most of their customers by first name which have always impressed me.

Dealership closed permanently without notifying customers. - HonestCritic

Talk about a bunch of con artists from NJ- Jessie Armstead and Antonio Pierce... They permanently closed Kia Hazleton and Kia Hyundai without notifying customers and sold add ons that will never be honored! I had servicing schedules on my car for next week and had a heck of a time making an appointment over the past 3 weeks... this explains why.

I am a little late with this review, but I have to get... - morrone324

I am a little late with this review, but I have to get this out so no one else gets screwed over like I did. Back in July I bought a Grand Marquis from them and about 1 week later I notice that there was something wrong with the brakes. I took the car into the dealership and had the service dept take a look at my car. They replaced one brake line and said everything was good. Fast forward about 2 weeks later and my brakes give out on me while I am driving so I take it into another shop and they said the other brake lines were rusted out so bad they at car should have never been sold like that in the first place. What gets me though is how can they replace one brake line and not even tell me the other 3 were rusted out. This has showed me they don't care about the customers and only care about the all mighty dollar. Hershey motors risked me getting in an accident by not telling me about my brake lines. Which I don't understand because had they told me the other 3 needed to be replaced too. I would have had them all replaced. After all that's common sense, but Hershey motors don't have that. They just want the quick sell.