2,574 Pennsylvania SRT Service Centers

Professional and Knowledgable - Excellent 1st visit service - JEANNE2

We had Fox Ford look at a problem with our brand new E-350 Van and fix some shoddy front end alignment work that was done at Washington Ford. They were able to take our vehicle into their shop day after I called and worked on it immediately. The front end was aligned perfectly and the staff was extremely professional. Needless to say, Tom and the guys in the shop will get all of our business when it comes to service needed on our van in the future. Thank you..! Jeanne & Mike Kangas

Every thing was perfect, except that someone took my - If,ene

Every thing was perfect, except that someone took my handicapped parking placard either an employee or one of the tradesmen who were working on the building.

The person who took my call to book my service was very - Urshni

The person who took my call to book my service was very rude (Frank). Melissa, who was my contact during the service, was fantastic. The issue I had with my car was not resolved as it’s continued to show up on my computer system as a problem (leveling system).

As a follow-up to my March 8, 2024 review: After having - dietrichbohmer

As a follow-up to my March 8, 2024 review: After having my car serviced at Fred Beans Jeep for new brakes and a water pump replacement, my car was returned to me with minor front end damage. After speaking to GM Jeffrey Reed, he took accountability and offered to make the repair. I am happy that we were able to get this issue resolved. I have always been happy with the service provided by the Fred Beans family of dealerships for my day and collectible Chevrolet and Jeep vehicles. This is a great example of how a dealership provides outstanding customer service!

Purchased a Ford Ranger that’s not even 3 years old and - Ranger

Purchased a Ford Ranger that’s not even 3 years old and the transmission went. Over $9000.00 to fix. Shouldn’t have to put that kind of money into 3 year old car. No help from the dealership! Completely unacceptable

Very disappointed with Fred Beans Boyertown. - kberg28

Very disappointed with Fred Beans Boyertown. Bought a used F-150 from them 13 months ago (November 2021) along with 2 years of Triton Mechanical Breakdown Protection, you know, the one that states "Shield yourself from life's surprises. Protect against the cost of unexpected vehicle repairs with Triton Protect vehicle service contracts." The salespeople convinced me to buy this coverage saying it covers over 36,000 parts on the vehicle. Well, twice now life surprised me with needed repairs. The first breakdown was exactly 12 days after I bought the vehicle to the tune of ~$390. They did eventually cover this repair expense after complaining to them I only had the vehicle less than 2 weeks. Now, just days after Christmas, I am facing a 2nd repair expense to the tune of ~$1,800 which, of course, the warranty that covers over 36,000 parts on the vehicle does not apparently cover. Never again will I buy a car from Fred Beans dealerships. My kids (twins) just turned 16 and I am in the market for vehicles for them. Guess who just lost my business for a couple of vehicles, yup, you guessed it - Fred Beans! I know this is a long review, but please don't waste your time with this car dealership! If you do, don't let them talk you into that useless extended warranty that supposedly covers over 36,000 parts. Go to Quigley Dodge or Patriot Buick GMC for your used car needs. #TritonProtectWarrantyIsn'tWorthThaPaperIt'sPrintedOn #FredBeansIsABunchOfCrooks

All of the staff is so friendly and welcoming! Especially... - amtxoxo21

All of the staff is so friendly and welcoming! Especially the service department. Always honest and straight forward with you. My family and I will always buy and service our vehicles from this dealership.

Service center is a joke and they will lie to you through - vince_elmore

Service center is a joke and they will lie to you through their teeth for you to pay for their services. car was dropped off for a repair only they could do and it was pricey asked them if the rest of the car looked good before i dropped 2K into a 2K car they said yes i felt good with that answer and it was incorrect went for inspection and was told this service shop and Jason their top performer missed a whole lot wrong with the vehicle that made it very unsafe to drive, try to call to find out what happened am told every time no one is available to take my call. Do not bring your car here for service and I would not even buy a car from here very rude employees that could care less about the Ford policy or the consumer.

I purchased a brand-new Platinum F-150 from Fred Beans of - Bubba

I purchased a brand-new Platinum F-150 from Fred Beans of Newtown in February 2021. At 3,000 miles I needed a new transmission. Within the first year, I also needed a new battery followed by a new axle a few months later. Last year I ran out of oil a couple months after an oil change by Fred Beans of Newtown…not once, but twice both after Fred Bean oil changes. Upon inspection of the dipstick immediately following the last oil change, the Fred Bean technician tried to convince me a smudge on an otherwise dry dipstick was indication of a filled oil tank. In the meantime, I have had continuous minor issues which I brought to the attention of Fred Beans of Newtown only to be told it was a computer issue and we will need your truck for an extended period of time to research the issue(s). My research revealed a ‘technical service bulletin’ was issued for one of the problems I had brought to the attention of the folks at Fred Beans several times only to be told ‘we are not aware of any issues with that component and not sure how to handle it’. Whenever Fred Beans of Newtown needed to keep my truck for extended period of time, they were always good enough to provide a loaner vehicle…however, it was always a small low-end vehicle. They definitively told me that Ford Motor Corp dictates and limits the type of loaner vehicle they are allowed to provide. I called Ford Motor Corp and learned that it was actually the dealership who makes the decision as to what level of vehicle they are willing to provide their customers. Ouch! Yes, I am highly disappointed with all the physical issues I have had with my truck, but what bothers me the most is the lack of concern and follow up from the folks at Fred Bean of Newtown. They just don’t seem to care about properly servicing their customer.

The horror that I have with my LUXURY Genesis The horror - Leonid1251

The horror that I have with my LUXURY Genesis The horror that I have with my LUXURY Genesis g70 2022 with a mileage of 16,300. Problems with the rear and front view cameras, creaking inside the car, as if the car is 30 years old, sometimes you can feel the shaking from the engine, 01/18/25 I reported problems with my Genesis G70 2022 and only 02/12/25 they gave me an appointment (I waited almost a month) however, the car is still under repair, at Genesis Fred Beans of Doylestown , PA (48 days)and the same thing happened last year for 6-8 months with the GPS, it still works with big errors, I just turned it off, the dealership did not help me with this, I highly recommend not to buy any "Luxury" Genesis CARS

After I specifically told the service writer not to touch - MLEVIN312

After I specifically told the service writer not to touch my cabin and/or engine air filter as I had them at home and was going to change them on my own they violated my privacy and went into my glovebox anyway. This was after they tried to refuse to perform the complimentary oil change that came with the lease. Additionally they tried to upsell me unnecessary and unrecommended services all so they could make a few bucks. The greed of Fred Beans continues to grow exponentially. This was after they had my car on the lift for 90 minutes for a simple oil change and “multi point inspection”.

Also known as Fred Beans KIA. Go anywhere else, trust me,... - repoguy

Also known as Fred Beans KIA. Go anywhere else, trust me, We have leased several cars from Fred Beans dealerships and all are exceptional except this clown college. Need 1 quick example? Ok my oldest Daughter leased a new Forte from here, several months in -the steering wheel was making a loud noise on a Saturday, now we live about 50 minutes away but my daughter was going to be in langhorne Monday to work so she called at 8 am on Monday morning and asked if she could stop by so someone could listen to the noise and let her know if safe to drive, and she would make an appointment at that time to get fixed. She was told there’s nobody in today don’t stop by. Long story short after that great piece of customer service she makes an appointment finds out steering wheel needs a part ordered… after several months she gets a call and six emails that the part is in and to make an appointment to get installed. She takes off work brings car in at 7:30 am and is told they’ll need the car until 4pm. At 4 pm they call her and tell her part box was empty she’ll need to come and get car and make another appointment and a third day off work, we call the dealership manager Anthony- he’s apologetic and can’t believe this is happening so he says once part is found he’ll send a loaner car to our house for her to take to work and have the driver drive her car back to the dealer in langhorne to get fixed. The loaner car was left in front of our house locked up tight, really the driver from the dealership left with her forte and the keys to the loaner, we called Anthony emailed and called the dealership all morning but got nothing but background music. Oh and at the end of the day when they returned her car … her gas tank was on E ( she had a full tank when they picked it up) and that my friends is one of the better experiences we’ve had at this place. Never ever going there again, my daughter who loves her Forte says she’ll never lease a Kia again because of this dealership. You’ve been warned.

Charged for service never performed - Agrannas

Want to be taken for a ride? Take your car here for service. They charged me nearly $200 (all labor) to diagnose an emissions system leak which they said required dropping the gas tank to find. After telling me the fix would require a new gas tank and a total cost of $1550, I took the car elsewhere for a second opinion. Ends up they never even dropped the tank! They charged me for services they never performed. The rusted bolts were still rusted onto the body and to drop my tank also requires dropping the exhaust system and it was never moved. I ended up getting the problem solved by the second mechanic for under $300 (who actually dropped the tank AND fixed another issue in the exhaust system) and fixing it did NOT require a new gas tank. As with any business transaction, trust your gut if you think you're being taken advantage of, and get second opinions if your car is in drivable condition and you have the luxury to take it to another mechanic. I will be outlining these events in a letter to the owners, not sure how that will play out, but I intend to tell everyone I can what has happened here to warn them. Also, depending upon how expeditiously this issue is resolved, I am likely to file a report with the better business bureau and the PA Attorney General Office for fraudulent business practices.

Bought a 84 month battery and it failed so brought truck - rjmland

Bought a 84 month battery and it failed so brought truck in for a oil change and said they changed battery. No they didn’t I have to drive around with remote charger and had to use it 12 plus times now. The service manager tells me this how it works. Gee Thanks. Never again please never buy anything from them . They scheduled me out another week for my battery replacement. Who do this

Fred Beans VW is the perfect example of why people hate - cpayne44

Fred Beans VW is the perfect example of why people hate going to dealerships. What a rip off! $433 for a simple Jetta battery replacement. $135 in labor? $296 for the battery? No credit for the battery core AND they charged $22 to dispose of the battery. Hold on to your wallet if you get service here. BUYER BEWARE.

The sales process was great . - MB

The sales process was great ......BUT they LIE and Bai you to believe the service side is the reason why you should pay a little extra. Truth is the Service side is a waste! The agents who take the calls and schedule are rude, unaware of anything auto related and are just there to try to be an impediment. then yo get the next level who tells you that it is a sales issue not service and that they cannot respond to everyone's needs as they have limited recourse's (just so that you are aware the salesmen and his VP told me that Service always has loaners and that las minute calls are no issue for folks who buy here) LIE!!! and at that level they just hang up! then the Manager of service calls makes excuses for everyone says they don't report to him and that he is unaware of any and all issues with his department again a lie as I have had to call the GM for VW thee ties with three different issues related to service. The GM for VW calls and I tell him how could i trust the service department as they appear to retaliate against folks who complain about basic service. I am afraid they will enhance the bill make something wrong that isn't etc.... so now I was sold on the fact that local service was impeccable and easy yet reality is there is no service UNLESS you want to PAY for Executive service. STAY FAR AWAY. GO TO Martinos!!!