2,574 Pennsylvania SRT Service Centers

Friendly service and kept me in the loop on everything - Randal C

Friendly service and kept me in the loop on everything they found. They also offered options for another car.

Grr--eat Service 11-16-15 - Sabbeth1

Could not be more pleased with the service garage mechanics, they found my problem and fixed it. Didn't have to wait long either I got in the same week I called for an appointment , what more could a girl ask for thanks guys great job.

I was able to book an appointment quickly (next day) and - ESCAPE10

I was able to book an appointment quickly (next day) and they diagnosed and fixed the problem quicker than that (same day). The cost was surprisingly low and they even took the time to find a $50 coupon I could use. Great service and great work!

Excellence in service department, that’s who it’s done! - Harkinscleaning

Called Gmc service Dept & spoke to Pat Duffy about problem I was having, told me to bring in immediately dropped my suburban off & within less than an 1/2 hr. was on my way with a brand new loaner. He & Dave Malinowski took excellent care of me . That’s what customer service is all about !! I should know I myself am in the service industry. Thank you Faulkner for having people like that represent your company! Sincerely Bill H

power steering gear - China Scott

Thank you Daniel H Troutman! I had a problem with my Buick lacrosse after only 1500 miles..my car was over the 4 year warranty however you made sure I didn't have to pay that expensive bill..was definitely a defect..so glad to know there are still caring people like you in the world we live in today..because of you I will buy another Buick..your Awsome! give this man a raise.. can't thank you enough!!

Took my Cadillac there. - scotthughes8734coo

Took my Cadillac there. Was towed there. I'm from across the state. First time got my car back had to have it towed there a second time, only 45 mins away from dealership. Then my car was there 6 weeks. They charged me for 3.5 hours labor. Called around the three other Cadillac dealers. They quoted me 1.5-2.5 hours labor. On of those were another Faulkner Cadillac dealers. They quoted me 2.5 hours labor. I was overcharged. Service manager kept saying. G.M. .forces them to charge 3.5 hours labor for the job. Alternator swap. Save your money,go anywhere else. It should have cost me another tow to have the work done somewhere else. I love 350 miles from dealership.

The team was very welcoming and provided great service.... - brandonhollister33

The team was very welcoming and provided great service. Everything was fast and easy. would recommend this dealership to all of my family and friends

The vehicle sale went smooth other than them not... - McMillion

The vehicle sale went smooth other than them not preparing the vehicle as promised. The vehicle was cleaned and finished with a spray detailer, not detailed as promised. The spray detailer washed off with the first rain. They didn't paint the front bumper before pickup as promised, so we had to setup a follow-up appointment and they still didn't get the bumper painted that time...third times a charm. The General Manager, Chad, never returned my call during this process. Keep in mind, it was a thirty minute drive to and from the dealer for us each time. Service did fill up the tank after our forth time in. Then there was a gas smell coming from under the hood which the service department was not capable of determining the cause, so I had to take it to Apple Chevy (truck was still under warranty) and pay $200 to diagnose. The #7 plug was lose and had failed the plug and wire. They did replace the plugs and #7 wire (under warranty), but then the vehicle didn't run right. The engine surged, delayed shifts into gear and the idle was too low at the top of each gear . I didn't trust them to work on the vehicle at that point, so I took it to my mechanic to be fixed, another $180. It's a great truck, but Faulkner service is lacking to say the least. They were supposed to fix a suspension problem too. Shortly after Faulkner replaced the rear air shocks, the rear tires started rubbing the inner fenders when loaded up with camping gear. They were "ordering parts", but I've had no call back and it's been more than a month. Brandon is not consistent at following up. You live and you learn.

Service was excellent... Service manager was very helpful... - dianedeery

Service was excellent... Service manager was very helpful in fixing my infontainment screen ... I called the Piazza in West Chester and they were no help at all. I decided to call Faulkner where I purchased the car and they were awesome.. They cleaned my screen and made it look like new again. Piazza wanted me to buy a 1000 part and another 136 to install it. Thank you to Faulkner and their staff for helping me, I would recommend them for sure. Helpful and nice from start to finish....

Easy to work with, I have bought 1 car and leased 3 cars - Klatchern

Easy to work with, I have bought 1 car and leased 3 cars from this location .the transactions always feel fair

oil change, winterize - Debra Frank

I needed oil change, etc, I called dealer, Faulkner SUBURU, said bring right out, they completed work, no charge, were so friendly upon greeting me til I left, even gave a car wash before done. The waiting is SOO nice, and could use little more stock of products for us to waste $$ on. I will never go to another dealer again!!! Top quality from start to finish.